I think the unlimited replacement isn't true. based from what that annoying seller told me they can only replace the unit until 1 month. they can only provide fixes after that. Wew, I am still not confident with my 3rd replaced phone, well hopefully the white line issue won't occur right now :(
Anonymous, 13 May 2017Any news about the white line issues now??Just a while ago, my fear did come true....the white line appeared (bottom portion of the screen) while watching a Youtube video. Asus should immediately have a recall since it happened also from other countries. Got this unit to replace my asus selfie phone last April 28, 2017....(SM Bacolod, Philippines)....
Hi Asus, got my asus zenfone 3 zoom last April 28, 2017 from Asus Concept Store, SM City Bacolod. Just a while ago while watching you tube video (6:00pm), the white line appeared in the bottom portion of the screen.....I might be the latest user to experienced this problem. I think ASUS should now have a solution or a recall worldwide as this also happened in some other countries....sad...sad....sad. I bought this unit to replace my asus selfie...
e34952, 11 May 2017After 1 month of using the ASUS Zenfone 3 Zoom, the white line appears! I notice this when I a... moreThis shit is the same as asus zenfone 2. It ll grow and force u to replace the lcd. This is how asus make money
Anonymous, 03 May 2017So you can get unli replace of the phone?? Asus stores only or it can be any store that sel... moreI had the same problem.. White line on the screen.. They say it's only replaceable if returned within 7 days.. If there's a memo from Asus then does it mean I can have my phone replace again? It will be my 2nd time.. If this will continue, can they just refund my purchase.. It's such a hassle having to do all the back up again and again.. Such a disappointment!
After 1 month of using the ASUS Zenfone 3 Zoom, the white line appears! I notice this when I am playing MLBB. White line flashing at the bottom of the screen and stops. So now my phone have white line at the bottom of my screen already. Its not really a big issue but i am afraid it expands or grow. Is it a dead pixel? How serious this problem?
Buy Zenfone 3 instead. Useless phone....It was so promissing then....They should have gone with a better processor and Nougat of the box.....
Anonymous, 08 May 2017Is the white line issue fixed yet? Because i will buy this after the issue has been resolved...Have some options first bro, i think this will take a month or months until Asus fix it.
but still an awesome phone no regrets when i bought it.
Be Updated, have some time to visit Asus Stores near you and have a chat with them
about that fix.
But if you already bought it, and the white line issue appear Asus is open to replace your
3 days of ownership still nothing appearing and hoping for the best.
ivnqbd, 07 May 2017I was about to do another replacement since the white line issue is still showing up, 2nd time... moreI also returned my zenfone 3 zoom with the same issue last friday. Still waiting for the notice from the service center.
Is the white line issue fixed yet? Because i will buy this after the issue has been resolved...
J Sag, 07 May 2017Did you bought it also at SM Bacolod Asus store? I Already had the 2nd replacement, hopes no... moreI was about to do another replacement since the white line issue is still showing up, 2nd time. But right after we removed the jellycase, we've noticed that the volume key side of the phone somehow opened(the metal part). Its really disturbing, I didn't even dropped it. I still don't know how it happened, I just noticed it after they removed the case. I haven't removed it since the replacement. Hay GG
ivnqbd, 07 May 2017guess what. I've replaced it last friday, updated the phone. and after 2 days, that fricking w... moreDid you bought it also at SM Bacolod Asus store?
I Already had the 2nd replacement, hopes nothing happens still observing it.
Anonymous, 03 May 2017Yup i went to asus servicing center here in cebu and they had a memo (asus main office) alread... moredude. it happened again! this is my 2nd time now. can I have your contact details? Where exactly did you bought your phone? mine is at asus kiosk at sm city
J Sag, 04 May 2017Same white line issue here! Bought the phone here at SM City Bacolod Asus Concept Store 3day... moreguess what. I've replaced it last friday, updated the phone. and after 2 days, that fricking white line came out again. WHAT THE HECK IS GOING ON HERE 😤 This is really quite irritating.