eris, 16 Aug 2014I just bought my zenfone 5 last 2 days ago and I am having problems downloading in google play... moreCheck what firmware version you are using, this may have already been fixed.
If you have older than 1.16.40 (for WW model), and did not receive it over the air, you can go to Asus.com, then products, smartphones, pick ZenFone5, click on Support, and downloads - under Android OS you should see the firmware to download.
Pick latest one for your model (note the 2-3 letter code, like CN, TW, CHT, WW - make sure you pick same as your phone), download it, unzip the file, and place it in the root of internal memory of the phone via USB cable.
Once copied, unplug the cable and you should get notification that system update is available, do you want to install it.
Check if this fixes the issue. If not, I recommend you contact Asus and report the issue. I don't think they read this page...
[deleted post]really… thank you for this highly substantiated contribution.
Anonymous, 16 Aug 2014zenfone 5 with 8 gb internal has 2 gb ram or not friends can anyone tellDepends on the model.
Both 1 and 2 GB models are available.
Best is to check the back of a sealed box, there's a sticker at the back stating the specs, or if already open box, check in settings.
Abhishek Ganeriwal, 15 Aug 2014Tomazz
i dont know who are you and why did reply to my comment,
but let me tell you i ... moreI understand the frustration from the lack of responses from the manufacturer of product you have problem with.
But Corning's glass is only scratch proof, not shatter proof.
Apple and Samsung also use it and in this drop-test you can see that it shattered completely when falling on its face:
I do not think that Asus is cheating. Gorilla Glass is not expensive like sapphire glass, so I see no reason for Asus to cheat on it.
Obviously I will not try to scratch it now to check whether it is really scratch proof, but this could possibly be an issue of too high expectations built by the Corning marketing folks.
I just bought my zenfone 5 last 2 days ago and I am having problems downloading in google play, it just saying that it was installing but not progressing but if i restarted my phone then its start downloading please fix.
Prasad37, 14 Aug 2014Heating issue is non sense. Every phone will heat up during high graphic games not when you us... moreis the sound quality good in earphone like full bass ,clear phase ,full sound ??
RAHAT, 15 Aug 2014Its a superb phone with gr8 sound quality and feather touch experience.Guys its the best hands... moreHi...
plz tell me about the sound quality of asus zenfone 5 in earphone (like loud & clear audio , full bass etc.)
I bought Zenfone 5 and I'm satisfied with it. The only problem I encountered recently is that I can't use my Bluetooth even its ON. A message "unfortunately a blue tooth share has stopped ". And when I looked at the Bluetooth received files, all received flles list where there and I can't delete it. I think that's the cause why I can't use the Bluetooth anymore. Please help. Thanks
friends does this phone really contains gorilla glass and all specifications which are showing..............
suggest me can i buy this mobile.....
zenfone 5 with 8 gb internal has 2 gb ram or not friends can anyone tell
Tomazz, 12 Aug 2014Not really fair to blame Asus for giving wrong information when it's so easy to check from Cor... moreTomazz
i dont know who are you and why did reply to my comment,
but let me tell you i think you have read my hole Review on the Page, Please check again and reply me, first i under stand the Spec. that Gorilla have, second just for a screen and Glass if Asus is asking for 7000rs, that insane, think again practically did they made this phone from Scrap or Cheep Product just giving Grollia they r asking for 7000 for new1, and phone costed me 10000 how is that possible,
2nd just from the 10" bump the screen got shattered i have still using the Phone Display is working and the Touch without any issue, but the Screen is Shattered...
if u r a Good Asus Follower or if u have used the phone Drop ur Phone from 10" then u will be at my place, as on the Website Grollia Claimed that there Glass is 40% more Strong but what happen now, just from 10" they screen gets Completely Broken....
i know u will not have any answer because even asus dosnt because i have made couple of Complin and Email to Them, but no Reply... for anything... so what am i suppose to Think..
Asus is Cheating or Selling Defective Devises with Poor glass.. not Grollia
What about its service centres ...... If I got sum issue with phone ..... To whom and where shud I contact ?
Is adequate service support available after sale ?
This mobile have very low battery back up so %50 screen light 1 hours play 2 hours browser facebook etc and charge down to %25 from %100 and have heating problem. ı hope asus share any updates about battery drain we see some problem another mobile and fixed with updates
This is a best phone at this price range. It beats any other if you compare it to all aspects. It's a combination of performance,beauty, build quality.
So far, a week using zenfone 5. Its incridible. Features ok, performences reliable. Disadvantages need more baterry power to support when using camera or game all day long. Overall this phone's fantastic in its price range.
i want to buy zenfone 5..but stock is not available for 10 days.. so, please give me a solution to how to buy as much as possible..
Karthick, 13 Aug 2014Anyone facing the following issues with Wi-Fi? 1.While browsing, Wi-Fi was disconnected and ... moreHi I have the same issue. It goes off when screen is off and comes on when screens on. I have also checked the advance settings and put it as always to keep it turned on. This has happened after the update i guess. Dont know what to do?