I wish I had come here first. I too tried to download the update unsuccessfully four times before calling the manufacturer. I did with their help get the update loaded into my phone. I had received a message that if it was not completed within the next 24 hrs my entire phone would be unusable. I appreciate all the useful tips everyone is giving each other, I'm going to read all the latest posts and see if I can get mine working again. I was wondering by deleting google before I do a hard reset that I might be able to reinstall and it work.
I had the same problem. I called Blu customer service and they told me that my final resort was to do a hard reset. I did that and now I can't set up anything on Google.
Luckily I found something on you tube. Dial *#*#4636#*#* then click on phone information. Scroll down and turn radio off. Wait a minute and turn radio on. Then reboot your phone. It worked for me. Unfortunately, I wish I had found this out before I did a hard reset. Good luck.
I'm having the same problem but I did the update days ago my phone was working fine up until about an hour ago now it says SIM card is off and I push the button to turn it on and it won't what can I do to fix it
Anonymous, 29 Aug 2016what did they said man? i have the problem like you I have the same problem updated my Blu 6.0 and now my sim card not connecting
I have the same problem. I update my Blu 6.0 HD but after that my phone cant recognize the sim card. somebody know how many days gonna take to fix that? Does the company pronunciated about this error?
Anonymous, 25 Aug 2016what's up with this phone? Did a Wifi update, Now the phone does not get Google Play, Can any ... moreThe prime version does not come with Google play. It comes with the more limited Amazon app store.
Babs, 27 Aug 2016WOW!!! Glad I found these posts.I had a message pop-up to update & it said I needed to hav... moreYes, same here. Completed the update and now the phone won't recognize the SIM. I'm going to call BLU. Hopefully they've come up with a resolution by now.
WOW!!! Glad I found these posts.I had a message pop-up to update & it said I needed to have at least 30% battery charge. Went to hit update and it disappeared, so I was looking for any updates online & came upon this feed.Thanks everyone for posting, have had Blu 6.0 dual sim unlocked with i-wireless service since around February this year. I'm not going to do any updates... thanks again and keep posting
Did the something they sent me a new Sim card and when I put that in my phone still didn't work..so I called customer service and they told me to do a factory reset I did that and I lost almost everything can't get on Google or anything they said they are working on the problem I hope so because all I can do is make calls and text....ANYBODY ELSE PLEASE DONT DO THE UPDATES BECAUSE IT WILL FUCK UP YOUR PHONE NO HARM.....
phone freeze to damn much for no reason, i am never ever buying a blu trash phone ever again and will not recommend it to anyone stay away from this company they phones are trash !!
Debbie, 26 Aug 2016I just did the update on my Blu 6.0 HD now says sim turned off and will not come back on when ... moreHad the same problem too after doing a wireless update. I did a factory reset which resolved the problem, but now I can't access playstore or gmail. This is just crazy...
blu phone user, 23 Jul 2016I have the same issue. I updated the phone and now I can't make or receive calls. It says to t... moreI just did the update on my Blu 6.0 HD now says sim turned off and will not come back on when I click it too turn it on. Had the phone since Feb
Same problem here after update last night. Just got off the phone with Customer Service for the 2nd time today. Both times I was 17th caller waiting in line for Support. I think this update was corrupted and they're inundated with calls. I've rebooted twice and it finds my WiFi network but can't connect. Customer Service "helpfully" told me they have escalated my service call and will assure me the problem will be resolved within 30 days. Ha...I'm not putting up with that. No more BLU phones for me.
Dragon, 25 Aug 2016Had that problem. I did a system reset phone makes phone calls now but can not get on google p... morethe same here and no one to contact in regards of what to do. the exact same thing happened to me.
what's up with this phone? Did a Wifi update, Now the phone does not get Google Play, Can any help me with this?
Molly , 24 Aug 2016Did wireless update & now phone doesn't work. Any suggestions?! This is the only communica... moreI did the update and mine is doing the same thing. saying there is no service so now i cant use it!!! anyone have an answer yet on how to fix this???
Molly , 24 Aug 2016Did wireless update & now phone doesn't work. Any suggestions?! This is the only communica... moreHad that problem. I did a system reset phone makes phone calls now but can not get on google play. I wil continue to work on this problem. but be extra cautious my sim card contacts are no where to be seen right now