Gourav, 19 Feb 2015WORST PHONE AS WELL AS SERVICE WE HAVE EVER USED IN OUR LIFE............UNDER WARRANTY
Serial... morewell mr gaurav, am also facing same problem..i submitted my mobile on 01.17.2015...at TVSE mumbai..but still today they are giving the same reason that"the parts are not received"
we should take some strong measure.. so that these kind of companies should get dare to cheat the customer..
WORST PHONE AS WELL AS SERVICE WE HAVE EVER USED IN OUR LIFE............UNDER WARRANTY
Serial No. – HT41MLM01063 Submission Date – 09/02/2105 Expected Return date – 11/02/2015
Hi..., I have purchased HTC desire 501 for my wife on 20th of April 2014. But to my utmost surprise initially this phone doesn't get 'ON' once it’s out of battery, untill and unless we take out the battery and reinsert the same. Now in this month starting we have this phone gone dead and when I have visited there website for service centre list there are 2 type of service Centres 1.) TVSE Express walk in repair centres 2.) Flextronics Pick up points. So as the name suggest Walk in repair I have been to TVSE express Walk in Repair in DLF Grand Mall, Gurgaon But after being there on 09/02/2015 there was nothing like express repair at the centre. And Instead they have given me a landline no. after keeping my phone with them. They asked me to call on 10/02/2015 to just to tell me that what’s wrong with the device. and on 10/02/2015 they have told me that the mother board of the phone is faulty I will get my phone back in next 8-10 Days. Now again I was trying there landline no. 0124-4388636 since yesterday and luckily I got successful today morning and again they are saying that it will take another 8-10 days as still they have not received the part.
And when I have asked them that why is this so ? The person very foolishly answers that they don’t maintain the stock of spare parts in India and the part is coming from Taiwan so they cannot commit any date to us than when this will get problem will get rectify. Than I have asked them for the email id of there senior in the company and He replied that we don’t have any information about the same.
This type of insensitive attitude towards the issue says that even if your device will Malfunction in the initial Days than these guys are going to keep your device with them till the time warranty doesn’t gets over and after that will say that your warranty is over and we cannot help you out now.
At last I would like to suggest all of you not to go with HTC at all as they have a very poor service backup.
And for HTC Guys I am will make sure to drag HTC & TVSE both to the consumer Forum if you people will not resolve the issue by 21/02/2015 either resolve it OR payback the complete Invoice amount so that we can go ahead with some better brand than yours.
with in one month it will become unusable because camera,vibrator,mic and speaker will not work properly after one month.and htc is not providing service...
HTC desire 501 is good but its vibration is not working after 3 month of the date of purchasing.
i have htc sprint evo 4g but it does,nt use sim card but having memory card slot can u do something to repair for me. stephen fron ghana.
I am extremely dissatisfied with HTC. Within 6 monnths of buying, the touch screen have issues and phone is almost unusable. Service centers are very rare. They have collection ceters in most cities, but they will take 2 weeks to a month to send the phone to service centers and get it repaired.
My htc mobile purchase last 6mnths back my prblm all settings are changed but no change my vibration prblm... Call cut aftr msg vibration...
imran, 26 May 2014plz tell me abt this phone that,front camera is their? in desire 501Yes have front camra
plz someone tell me when this phone became upgradable to kitkat or lollipop....
This htc phone camera picture quality is not good only low light or night & android jaly been is old version. But all fetures is good.
It has poor battery backup
some times its battery last for 1 to 2 hrs.
even i got prblm with batery charing port.n htc provides worst services
htc service is worst.within one month of buying 2ndry camera .usb and charger problem came but still it has to be rectified.
htc is one of the worst service provider in india.
i am using HTC desire 501 mob..with in on month microphone,usb port & head set were not working...then i given for repair...almost one month over...still they are telling that,there is no spare parts received....so please dont buy any HTC products...
i satisfied this phone bcs i use this phone last 6 months no hanging problem no heating problem .Best phone in htc so anyone was facing same problem pls update the phone......
awesome cell... No hang... My cell suffered frm water damnged and still it is working well. Jst need new updates