Here is a copy of a reply from HTC customer service :
Dear Mohamed Abdelfatah,
Thank you for contacting our Customer Support Center.
We apologize for the inconvenience.
Kindly note that the update to Android 6.0 Marshmallow has already started rolling out to HTC One E9+ Dual SIM devices.
Please also note that the attachment file you sent us was not delivered, so kindly re send it once more.
In general, once the new update is available for your phone, it will be delivered to your phone through an over-the-air (OTA) process and you should receive a notification indicating the update is available download.
However, you can check for it manually by connecting your phone to a Wifi network and check from: settings>about> software updates> check now.
For more support information, please visit our website:
Our call center is available at the below number:
Also you know that you can easily reach us through online chat: http://www.htc.com/mea-sa/contact/chat/
If you need any further assistance, don't hesitate to contact us once more, we are glad to be of help.
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i switched from samsung to HTC really nice except for the battery dont complete 6 hours but fine since chargers are there:)
I am using more than a year ago and I never encounter any problem at all. Since I started HTC 6 years ago, I enjoyed it and keep upgrading until I got this E9+. I bought 2 one for me and one for my son who is an architect and he enjoy his E9+ especially in his work. Never miss any details of the picture or video.
This phone is very worse. From day one I have problems, sudden switch off my kind advice don't try for htc model .
actually this phone is good after 7 months of using it.. it works very good
the only bad thing in it. is that battery charging.. and the updates of course
working good with any game
great camera front and back
great sound system
Prakash G., 26 Oct 2016I Really disappointed with your Specification . HTC E9+ don't plane to Upgrade the Marshmall... morethere's no way that update not coming to htc e9 plus but they are too late for sending because it been there for the e8 and the e9 so tge e9 plus will have the marshmallow update don't worry about it
I Really disappointed with your Specification .
HTC E9+ don't plane to Upgrade the Marshmallow .
Pleas don't spread the word without Proof .
Hey guys, iblose my charger please suggest me which is best for this one
RITHESH SRIYA, 21 Oct 2016Hi Andkon I am also having this kind of issues WIFI disabled is so much desperate me , is ther... moreLiterally no. My wifi antenna remained disabled for about 3-4 days and then decided to ''come back to life'' without doing anything. It must be an android version problem that it could be fixed by updating to marshmallow but once again HTC is to blame since they promised us android 6.0 by the end of March or something and still nothing.
khan123, 22 Oct 2016my wifi is not turning on.. please anyone guide me to solve the problem.. thanks Ahahahahaha welcome to the club XD.
Tony, 20 Oct 2016You are right. I regret a bit about buying this mobileI really doubt that even the half of the clients of HTC stayed satisfied with their products.
my wifi is not turning on.. please anyone guide me to solve the problem.. thanks
I've been using htc e9+ for almost 8 months with trouble free functionality except battery life, otherwise it is superb.Both cams are v.good. good screen resolution. Brilliant stereo boom soundÂ… To resolve partially battery fast drainage: 1- disable unnecessary apps. 2- keep the on "power saving" mode. You'll definitely get some improvement
I used htc one e9+ phone last 5 months
Micro dust is going inside in back camera this problem being every this model plz relpy all htc one e9+ owner for my problem
Damn shit phone from HTC. PLEASE DO NOT buy this. Battery drain fast even stand by mode. HTC please recall it and refund for buyers.
AnDKoN, 18 Oct 2016NEVER EVER buy anything from this company. I paid 600 Euros for this device and it's like a 14... moreHi Andkon I am also having this kind of issues WIFI disabled is so much desperate me , is there any option to fix this ?
NEVER EVER buy anything from this company. I paid 600 Euros for this device and it's like a 149 euros device. Problems pop up all the time (wifi disabled, GPS antenna out of order, data problems etc) and also they promised us android 6.0 by the end of March and 7 months later still nothing. Shame on them daring to demand such money for this crap. :-(