I bought Moto X Play in October 2015 ..the phone was very good with great features that I loved but my joy was not to last for long. Within 15 days of operation the front camera packed up and I took it to the service centre in Noida for repairs. They ordered the camera on 4th November, 2015 and it has not yet come ... still waiting for this camera part. Then the nightmare started again the main camera packed up and the customer support advised me to take the phone to a different service centre in Noida ... which I did on 4th December, 2015. They confirmed both cameras need replacement and ordered parts the very same day. Believe it or not even to date the parts have not arrived. I called up customer care today to know what is happening about the phone.... The response was the parts are on order and will arrive soon. That soon no one knows when !!!!! I had written mails also to customer care but there is no response coming from Motorola .... After chasing Motorola USA on this issue I had a call from Motorola India and the story still remained the same. I requested for a refund as I have already bought another phone ... Motorola refused to do that ... I requested for a replacement phone .... Motorola refused to do that ... According to them they will repair the phone and return ( GOD only knows when ... it is already 3 months !!!!) .... Also they refused to extend the warranty for the period my brand new phone is with them ... how sick can they get !!!!
It seems Motorola is least bothered about its customers ... they just want to make quick money and give two hoots for the customers and let them suffer..... I hope someone responsible in Motorola is reading this message and provide relief .... The state of affairs on after sales front at Motorola is pathetic. .... Please share this as much as you can so that Motorola comes to the rescue for the cheated customers like me.
Also NEVER buy a MOTOROLA product.
say, 29 Jan 2016where are you from? because in india Android M is still missing!Andriod marshmallow is already in INDIA, if you didn't get the update visit a authorised motorola service centre and ask them to upgrade it to marshmallow
RonakJhatakia, 29 Jan 2016Well, I purchased this beast and am really happy as i previously owned xperia Z and it use to ... moreMy gameplay with nova 3 is not at all smooth.. Did you upgrade to marshmallow?
Well, I purchased this beast and am really happy as i previously owned xperia Z and it use to work like charm, name any game..asphalt 8, nova 3, dead trigger 2? everything worked fine on xperia z..so there is no doubt in the results how moto x play did..as it should work more efficiently and it did :) really happy to have this phone. I must say moto has done really good job and yes..the thing that xperia z lack was battery..and now with this moto huge battery..i am so happy always get 9+ hours everyday..best performance and still better then my xperia z..better camera and good pics, 2GB RAM is not an issue for me.if it handles all games and my usage without lagging..!! I am really a heavy user and mostly play hardcore games so definitely trust me guys..i am not a faking or telling lie..just get this phone and try it. This moto lacks LED notification and IR blaster..which are still can be handled..!! in all the best phone i ever purchased at such low price..!!
in my opinion the gaming is not good as I were saw at youtube...is gaming improve in marshmallows
say, 29 Jan 2016where are you from? because in india Android M is still missing!Dude get ur facts correct.. i have been using android M sincr past 20 days.. and i am in india.
Vinayak.amit, 29 Jan 2016615 is a entrylevel chipset for 4g / lte. previous versions were all 3g and this is the first ... moreLol, dude you're saying nonsense, everyone knows that even the snapdragon 410 has 4g LTE support....
Vinayak.amit, 29 Jan 2016Its qualcom's official website so that data is not wrong. But u ppl r like that only so no nee... moreI searched the whole qualcomm website but I could not find anything which would say that the snapdragon 615 is a entry level one.... Also, if it would be a entry level then where is the mid range gone? Than people like you would say that the snapdragon 810 is the mid range chipset
Shhzd amar, 29 Jan 2016Hahaha, dude you're acting funny now like everyone does when the loose... Also dude, I have ju... more615 is a entrylevel chipset for 4g / lte. previous versions were all 3g and this is the first / entry level lte chipset.
As i said earlier u ppl will nvr change.
Shhzd amar, 29 Jan 2016Wow, now that you're proved wrong you again start soreading wrong information on the base of w... moreIts qualcom's official website so that data is not wrong. But u ppl r like that only so no need to debate
i have a problem in camera i updated my moto x paly in marshmallow but camera sound not off im searching where its off i don't no, so plz help and getting very heating problem so help me team.
Janika, 28 Jan 2016Shouldn't, You Moto performs better with 6.0, They remedied many of the prev performance issues. Does the gaming also improve with the marshmallow update? From then I have purchased this device I haven't played Nova 3 because it lags very frequently
Janika, 28 Jan 2016I don't hear that, You must have very good ears eh! :) I wouldn't worry too much about it, if ... moreI also didn't hear any of it.. I guess its only with some devices... I guess it cannot be because of the sim tray, it is firmly tight, could have figured it out if there was a noise with my device
Vinayak.amit, 28 Jan 2016Just now I found out on Snapdragon website. 600, 602A & 615 are termed as entry level chip... moreWow, now that you're proved wrong you again start soreading wrong information on the base of website, dude, visit a doctor
Vinayak.amit, 28 Jan 2016One more thing I forgot to mention that atleast I receive one comment i.e. someone praising me... moreHahaha, dude you're acting funny now like everyone does when the loose... Also dude, I have just started commeting here, just check the reviews of galaxy S4 and note 3 neo, I know what my value is, people praise me and hate me too, but I atleast don't start dancing when someone once praises me, and if you go on checking then you will find that I have encountered many people like you and I have handled all of them very well, where there is my fault I admit it and I apologise, I don't boast like you... Also that dude, who praised you also had only said that it is good to provide correct information, but I think you forgot that you're not doing that...
adi, 28 Jan 2016is there a problem if i upgrade to marshmallow?Shouldn't, You Moto performs better with 6.0, They remedied many of the prev performance issues.
vipin119, 28 Jan 2016i am new MOTO X play User, some sound (like as loose screw inside or something else) coming fr... moreI don't hear that, You must have very good ears eh! :) I wouldn't worry too much about it, if it's not too loud and won't effect functionality, Could be one of the side buttons. Remove the back panel and see if there is anything lose in there. You can also check the SIM tray.
Shhzd amar, 28 Jan 2016I reply rude to people who talk shit, well that's my attitude... I find bablu to be a nice per... moreJust now I found out on Snapdragon website. 600, 602A & 615 are termed as entry level chipsets; 616, 617, 650 & 652 are termed as advanced chipsets in 600 series...
This is for your kind information as you were pinpointing on the word entry level.
Shhzd amar, 28 Jan 2016I reply rude to people who talk shit, well that's my attitude... I find bablu to be a nice per... moreOne more thing I forgot to mention that atleast I receive one comment i.e. someone praising me for my comments.... but I dont think anyone has praised you for your self proclaiming deeds ;p