Purchased two Razri phones they lasted 22 and 23 months respectively. Just showed red logo wouldn't switch on. Tried power button and volume down for 15 seconds felt the pulse but unable to reboot. Motorola have no answers to how many handsets have failed! I've asked the question. Virgin Media are taking a long time replacing my phone now 7 weeks and no replacement, the phone had 24 months warranty.
In reply to all having problems with RAZR I after KitKat update/frozen screen/M logo displayed.
Try crash recovery,it worked for me!
Press & hold power & volume down key for approx 15 seconds...this should bring you're phone back to life.
Hope this helps all.
Dolle, 18 Apr 2015I downloaded officially and upgraded to kitkat. Is it just me or does it feel slightly slower?... moreI am gutted if you have not upgraded well actually downgraded don't !!!!!!!!!!!!!! they ruined my fav phone ever
I downloaded officially and upgraded to kitkat. Is it just me or does it feel slightly slower? Worse quality of sound during calls? Less speaker volume during calls?
I have this feeling, but want to hear from others.
This was a 100% perfect phone before the update and I have loved it for more than 2 years now, and would like for it to stay in the same shape.
Also SMS notification is a continous bell after update, not sure how to change this?
Finally update available to Britain and I updated it. Note ensure full charging after downloading the update and install it. And don't mind the phone or logo for some time 10-20 min it will be fine and updated to 4.4.2 ....cheers
shmaun, 20 Mar 2015did any one get the kitkat updateI'm just getting the KitKat upgrade now!
Just me , 25 Apr 2014Does any body know when the 4.4 Kitkat upgrade for the UK is suppose to be released??never
Which color should i buy in Motorola Razr I xt890? Which one is best White or black?
If your phone is dead and factory restore doesn't help, you need to flash it using RSD Lite 6.1, the motorola USB drivers, and an image of the 4.4.2 firmware prepared for RSD Lite.
Such an image isn't available yet, I think.
I asked for it on forums.motorola.com and forum.xda-developers.com; hopefully someone can provide it.
Dmitry, 24 Mar 2015My RAZRi died during update to Kitkat :( now I can see only M logo and after that the phone is... moreSame problem here. Even hard-recovery / reset to factory settings does not work anymore. Any solution anyone?
My RAZRi died during update to Kitkat :( now I can see only M logo and after that the phone is going to reboot again. I'm totally sad and do not know what to do
Finally update: Android 4.4.2, Kit Kat,
I like Motorola XT890!
Kitkat update is finally available, at least for EU retail versions. Experience is much better overall but I still advise using a more modern looking launcher. If this update had come earlier I probably would have stayed with the phone for a while longer but It's taken far too long honestly.
I updated it to 4.4.2 trough standard update check and download
If I can do it in Croatia where Motorola has no support than you can do it in other countries
Prem, 11 Feb 2015@Ryan- Even I faced similar issue.
I used this phone for 2 years and suddenly it switched off... moreGot the same problem here. Was solved by reflashing an original Motorola rom with RDS lite.
You may try it, but at your own risk :)
It's strange that this issue comes out after some how two years of usage. I got the same probleme whcih i solved by reflashing original motorola rom using RSD lite tool.