Eske Rahn, 16 Apr 2015That is nice :)
I wonder how much deterioration would be considered acceptable to not be cove... moreI think people should really READ these European warranty guidelines properly.
1) if you buy a device as a consumer (not a business) then a 2 year warranty period applies. Of which 1 year is the normal factory warranty and the 2nd year YOU have to provide proof that the malfunction is not normal wear and tear.
2) if you buy a product as a business only the 1 year factory warranty applies.
So in essence they (Samsung) are clear as long as your battery doesn't fail within that first year. After that they "can" deny you a battery-replacement under warranty.
m86k, 16 Apr 2015Normally i would agree you.
But not this time. On Samsung.fr it's covered.I would LOVE to hear your reaction this time next year WHEN your battery actually breaks down.
I'm sure Dynafix/Solid-Vision/whatever find enough reasons to deny you a repair under warranty. It's usually "water- or moist-damage" they use as an excuse (and in the case of an S6 very "plausible" since the device isn't even water-resistant).
I can't wait to see the forums soon. With all the complaints about that S6; bad reception compared to S5, broken batteries, bad repairs, warranty denied by repair-center etc...
How many devices did they sell? What's the average DOA percentage on Samsung's phones? Oh Dear!
Slaughter59, 16 Apr 2015You're right, there's a difference between battery and the whole product (in terms of warranty... moreThat is nice :)
I wonder how much deterioration would be considered acceptable to not be covered by warranty after almost two years?
Really? , 16 Apr 2015I have some questions:
-Do you have to leave your S6 overnight for battery replacement? So, a... more"-Do you have to leave your S6 overnight for battery replacement? So, all your data/confidentiality will be available to technician"
What do YOU think?
Were I live a lot of electroncis is sold through retail-chains (e.g. Mediamarkt, FNAC etc...) which have no repair facility themselves. So the devices get send of to the "officially appointed repair-center" (for Samsung Europe that means e.g. DynaFix). Knowing that Dynafix is the WORST repair-center there is (obviously also the cheapest for Samsung, Sony, Acer, HTC, Krupps etc...) because I dealt with them so many times to my dismay. I know that it takes at least 3 weeks for a repair to return (provided Dynafix has the parts in stock).
The problem with Dynafix (and probably ALL the others as well) is that 1) they usually can't repair one thing without breaking something else and 2) since the S6 is already a bitch to disassemble it'll be harder to repair and thus might take even longer than the usual 3 weeks.
This new trend doesn't give me much confidence in today's products. I guess it's time to abandon materialism.
EU warranty covers 2 years for batteries that are non accessible for easy replacement (because it is an integrant part just like the motherboard, screen, etc). If the battery is removable, then the warranty is just 6 months just for that part.
Not bad, I mean I've never replaced a smartphone battery (except my old S2) I guess its for the people who actually keep their smartphone for more than 2 years, I know batteries have a tendency to kill themselves after a year or so.
if it had a removable baterry they could have imposibly built it from aluminum and glass back....and then again you would have cried it is cheap plastic
harlekkin, 16 Apr 2015I've never had to replace my battery - ever. Why do people get so worked up about this? And...... moreLucky you then. I had a DOA S4 before I got this S5. And the first the shop did was replace my battery. It didn't help (of course) but nonetheless...
Also before that dead S4 I had a S3. When the bigger 3000MHa battery came out for that model I immediately bought it. 1) Because of the extended use, 2) to recess the camera and make the device better in hand and 3) for the better quality (thicker plastic) cover which was a vast improvement over the flimsy paper-thin standard cover. And perhaps most importantly to keep using that device for another 2 year period.
If Samsung didn't supply their device with that flimsy ultra-thin cover then people wouldn't have moaned so much about Samsung's perceived build quality. But as usual these manufacturers live in their ivory towers and with their heads in their ass. At least it's cheaper than Apple's (while the S6 is also a bitch to repair). I wonder with all that glue and crap, IF you replace your battery what ELSE will be broken by these technicians? Because a lot of these repair companies (DynaFIX) are so incompetent that they can't fix one thing without breaking another. I fear when I have to send in that already more expensive device and have it returned in worse state than when I send it in!
Apple's ridiculous high price is obviously to deter people from keeping that old phone alive and kicking. This is obviously the same with Samsung's new tactics.
Really? , 16 Apr 2015I have some questions:
-Do you have to leave your S6 overnight for battery replacement? So, a... moreany phone with non-user replaceable batteries are... you call it!
they are the reality and the future .....face it and accept it
Eske Rahn, 16 Apr 2015I think the rules that are used several places in the EU is that the warranty distinguishes be... moreYou're right, there's a difference between battery and the whole product (in terms of warranty) but if there is no access to the component (battery), and if it's impossible, for users, to replace it themself, then the componentsis considered as part of the hole product, so 2 years warranty applies.
I have some questions:
-Do you have to leave your S6 overnight for battery replacement? So, all your data/confidentiality will be available to technician
-Will you be sure of a real battery replacement (nobody can see any physical difference between a real and fake battery from outside)?
-BYOB (bring your own battery) will be available or not? If yes, what will be the replacement cost
Sooooooo, as you see, any phone with non-user replaceable batteries are... you call it!
Why would you send your phone to samsung for a new battery fitting? Seems like an expensive way of doing something that anyone can do at home...
Kyembe, 16 Apr 2015...and you ifan, what are you doing here?im not an ifan. I have an iphone although I like the look of the s6. also had the s5. I have a life I don't argue over phones
m86k, 16 Apr 2015I wonder what country is concerned, since it's a 2 years warranty over here in FR.I think the rules that are used several places in the EU is that the warranty distinguishes between parts with limited lifetime and the product as a whole. Some parts are to be expected to be short lived, and is thus not covered by the warranty, but goes under "wear and tear", Batteries goes in that category, and so does a keyboard on say a laptop (or one of the rear qwerty phones).
And this is EXACLY why these parts should be easy user-replacable.
I wonder what country is concerned, since it's a 2 years warranty over here in FR.
harlekkin, 16 Apr 2015I've never had to replace my battery - ever. Why do people get so worked up about this? And...... moreWell it said "...NOT as greedy as..."
But for the end user it does not matter if the expense go to profit or something else...
If I should send a phone inside Denmark it would cost me some $20 each way, And if I want it insured as a valuable package even more...
So some $100 for replacing a battery that is a lot of money when a phone is 2-3 years old.
But that is the whole point I guess, PLANNED OBSOLESCENCE, to have the user throw away the old device, rather than passing it on to someone else when they upgrade.
Maybe tomorrow we will read news about the cost of changing s6 screws...