My phone restarted itself yesterday and when it opened it was updating and went to a factory reboot. I lost everything! My apps, photos and contacts. Luckily the cloud saved my photos. I restarted my phone this morning and my contacts came back. I called Verizon yesterday and was told that this was strange because this doesn't happen on the Galaxy. This is the 2nd time this has happened on my Galaxy S5! Each time I was blamed like I had done something. My SD card was wiped as well. This is highly disappointing.
Since the update, my battery depletes within 2 or 3hrs of non-use. Ridiculous! I used to be able to go over night without charging. Also, I cannot text sufficiently. I start a text and the words seem to hiccup and repeat - example "I am I am on my way on my way my way"
Trying to figure out how to uninstall this update!
Since the update it's got the following issues
- running slow
- black screen
- screen flickers on low light setting
- camera takes far to long to take a picture
- battery drains in hours!
What is wrong with this latest update? Couldn't send & receive text anymore! Is there any patch for this? Since the last 3 updates they are getting really bad.
The update is been bugging me nd thought il just read it bout it here b4 updating
Looks like aftr all ur comments i jst stay away from updating my s5
Jay, 25 Oct 2016We lost our new baby's first photos too.
Have you had any advice?
-I'm hop... moreif you have stored pictures to your sd card then that could be retrievable - if you are lucky. cards have this system of storing "raw" data that can still be interpreted by some software if you can get one. try looking thru search engine for "data recovery wizard" or the likes.
to add up to your frustrations, i too have lost so much data due to this update. no suggestion worked for me from all of the blogs and posts about fixing it. factory reset and re-installing stock os never worked. maybe i'll just go to one of the samsung shops and smash my unit with one of theirs. waste of money. such an over-rated brand. was once tagged as the only brand that keeps android alive in competition with iOS, totally not true. for 10 years, i was not impressed by the low quality of their "pre-S" series, i should never have expected any good from what they produced after. crappy.
S5 on T-Mobile here, I had some updates waiting this morning (11/1/16) so I went ahead and accepted them. Unfortunately, the touch screen has now quit working so the phone essentially does nothing, I have tried taking out the battery/SIM/SD card and waiting for a while (several times) as well as did the system cache clear but I am having any luck. Pissed.
The new update is terrible.
My wife updated her s5 and told me about all the problems and I didn't believe.
So after I made the update on my s5 it was just worser.
They should fix it or I will smash my phone to the wall and never buy Samsung again.
I've lost my locking phone phone capability. Also when you touch the screen, it sends out bubbles of color. I also can not connect to thr internet at all using google, I have to find chrome and go in that way. My original Gallaxy S5 had major issues issues after the last update and was replacec with this phone. Very very very frustrating.
Nothing happens when you hook up phone to computer to see your music. Need to sneak in the back door to manage music. I have to "trick" the phone into seeing ALL files by selecting PHOTOS - only then can you see the music file.
Even with that, the music transferred from the last time does not show up on the screen at all, so there is no way of knowing exactly what is there and whats not- need to delete all music every time and start from scratch. - It's ridiculous.
My phone is updated during the night.
It is still trying to open.
Have the two circle cogs going round last few hours.
What do I do now
Well.. i'll updated my s5 today.. it worked fine the 5 first minutes.. but when i open snapchat, the phone got crAzy! The touch react like it is a water drop on the screen.. ITS TOO ANNOYING! I'll have to restart the phone like every 5th minute!! My mom called me 10 minutes ago.. I COULDN'T ANSWER! BECAUSE THE TOUCH REACTED TO THE "WATER DROP!" But it is no water on the screen! The screen is totally pure! PLEASE FIX THIS PROBLEM! it's TOO ANNOYING!
Since last update ì don't know how to store things from phone to sd card. Or where to find it
I did the update and ever since then I am unable to enter in numbers with decimals (ex. $10.75) in my email or online banking apps. After hours spent with tech support and then 6 hours spent backing up my phone and doing factory reset, issue still exists. I still have 13 months left on contract. So much info lost during "backup". I'm furious!
I usually wait a month or longer before system updating. I wish I had done that this time. Nothing but problems since updating over a week ago. I really hope they try to fix this soon!
My phone keeps switching off at night when charging. My alarms are missed. also the battery depletes very quickly I find about 3pm or 4pm i have recharge. I am barely using it in work. for example this morning it was at 100%. I powered the phone on because it was off for some reason. I have been only using it for 15 mins mostly to type this and it is at 88%????!!
Galaxy was the best in my opinion. Guess i'll have to go back to motorolla!
Jay, 25 Oct 2016My gallery and videos also disappeared with no warning...particularly upsetting as we have a n... moreI am sad to say, I also lost all my pics with this upgrade.Is there anyway to retrieve these. I already checked my verizon cloud and they are not there either.