RamJam, 19 Apr 2016I updated both my phone the Galaxy S5 & my mom's Nexus Google under Sprint & since the... moreI have a game that I play daily with an out of town friend. The game won't load. I touch my screen and my phone will shut off. How can I roll back the update? I backed up before I updated.
The latest Android update,5.0 Lollipop, killed all my photos and, eventually, my SD card. It started out with just locking up every time I opened the Gallery to view photos. Then I got a msg that my SD card had a corrupt file or was missing. Then, all my photos disappeared. The sd card can't be read. I have other very annoying issues with this update. Edits to my contacts appear to take but old phone numbers still display. The contacts list doesn't break where the first letters change. There are B's in the A section, C's in the D section, etc. When I set an appointment on the calendar and add a reminder for 1 hour before, I might start getting reminders the day before and then constantly until I cancel the appt. Both apps that came preloaded and apps I added show a "move to sd card" button but it is grayed out for everything. Why can't I move space hogs to the SD card??? Why does it say that over 5 Gb of space is occupied by "misc" files, but the actual list only shows about 209 Mb of items? The list goes on. If Samsung and Android don't get their act together, my next phone will be an iPhone. You killed all my pictures!!!!!
My S6 received the software update yesterday and now my email does not sync regularly and several apps I regularly use (Stitcher and Sirius/XM included) do not work at all.
I updated both my phone the Galaxy S5 & my mom's Nexus Google under Sprint & since then the biggest problem is we both can't text. We had android store text apps & anytime we try starting them says "Unfortunately (the app) has stopped". I've forced stopped them, clear caches and absolutely NOTHING.
How do you un-update it? I can't use some apps,and the format is awful.
What a pain! Since the "update" I've had nothing but problems! Screen goes black and no matter what I do won't come back on....until it wants to which is sometimes 30 minutes later. In the middle of a phone call, a text, email, it stops working. Took several pictures and they are no where to be found! I saw some suggestions on another website to restore but honestly am afraid I will lose everything. Went to T-Mobile and they said "sorry, don't blame us, blame Samsung"! But they sold me the phone, with a warranty, and still not finished paying for it. I seriously believe that when they come out with more recent models, they send viruses.....um updates... to the older models to make you buy a newer one. They say "oh yeah, we've had problems with that phone from the beginning." Well that's not what the girl that sold it to me said and if you are aware of problems, why are you selling it? I'm sure if I upgrade to the S7 they will be saying the same thing about it in 2 years. And the warranty is absolutely worthless. Why would I want a refurbished S5...or someone else's problem. Why can't you just "refurbish" mine. So incredibly frustrated!
My galaxy 5s did software updates 3 days ago and now my screen is white and wont do anything not even a reboot..I took out my battery for almost a hr and that didn't help.Has anyone else had this problem? If so was it able to be fixed and how?
Phone acting very odd..app hopping unresponsive, can't access settings that's just the begining Vodafone tech guy had never seen a phone behaving like it...Would randomly start typing junk and send to my contacts..couldn't access settings to transfer lost everything.... nightmare!
Anonymous, 03 Apr 2016After updating my 5S it was acting up badly. Drove me crazyyyy they told me at the T MOBILE st... moreSo as I'm taking notes to the above comments its safe to say I will not update my software because every phone that i update had severe issues and had to gray replaced
Maureen, 22 Mar 2016The new Verizon update made the responsiveness of the touchscreen lag, it powers off and on, t... moreYou are not alone, I am having the exact same problem since it upgraded yesterday morning 4/6/2016
This last update on phablet 4 has messed up my phone...sliw...not showing strength level. No photos now with incoming calls, messages etc from contacts. When will you clean this up? Is it time to switch to an iPhone? Sprint cannot fix.
karlene, 03 Apr 2016My Samsung 5s did the update and now whenever I send a picture or am in a group text, it comes... moreSame exact thing happened with my Samsung Galaxy S6 as soon as i updated but it's sending all my group messages and picture messages from my grandmother's number. Phone service is of no help whatsoever. And, personally, I'm not pumped about having to share my texts with my grandma... Samsung needs to get this issue fixed now.
Anonymous, 03 Apr 2016After updating my 5S it was acting up badly. Drove me crazyyyy they told me at the T MOBILE st... moreWithout doubt a violation of consumer protection laws! I'll never get another Samsung product of any kind!!!!
My Samsung 5s did the update and now whenever I send a picture or am in a group text, it comes from a completely different number than mine. When i try calling the number its goes to a vm. I went to the sprint store to try to fix the problem and all they told me was that Samsung knew and they will send a new update.... HELLO SAMSUNG... Im waiting.
Right after the recent auto update on my Galaxy S5, the Studio editor that came pre-installed on the phone crashed, battery life drains at least 30% faster, the phone adds letters and duplicates words to my texts, and apps load very slowly/shut down in the middle of use. Went through tech support with my cell carrier, did all the trouble-shooting, had the phone restored to its factory settings - no help. Had it replaced with a new S5 - which I've had for 5 days now - and it's doing exactly the same thing. Called Samsung cellular help line and spoke to a rep who explained the S5 needs to be on the new 5.1 operating system (mine is apparently working off 5.0,) which will supposedly fix everything. He instructed me to go to a Best Buy and have the reps at the Samsung Experience desk update my phone with this 5.1 system. Spent nearly 2 hours with a rep there who said my phone can't be updated with 5.1 because my carrier doesn't support it. (Verizon) They fiddled with it, flash set it... still not fixed. Phone is still under warranty. Hey Samsung, fix it.
Cups72, 25 Feb 2016Extremely annoyed at the problems I am experiencing since I updated my S5 mini with the latest... moreAfter updating my 5S it was acting up badly. Drove me crazyyyy they told me at the T MOBILE store that they are aware of this problem and I had myn replaced 3 TIMES since then! They keep sending refurbished phones and they all do the same. They agreed to switch it to IPHONE 6s (after a pretty steamy call). Very disappointed. The time to download all apps and passwords.... we all know it's hours of work.
My mobile updated the new system last night, it changed to a new style, because I am a Color blind and low vision person, I cannot see the mobile now, can Samsung gives me a good way to go back the old system for my note 3. Because now my mobile is becoming a roblish now, I am very sad and angry now.
CKH, 25 Mar 2016Yes this exact same thing happened to me, now I can't access any of my photos on my sd card an... moreI have been having the exact same issues! I am with AT&T though, but very tired of dealing with this phone.
lifesgood83, 07 Mar 2016With my latest update to my S5; my sd card is nonreadable. I have to restart my phone in orde... moreYes this exact same thing happened to me, now I can't access any of my photos on my sd card and my phone freezes overnight so my alarm to wake up for work hasn't been going off!!
The new Verizon update made the responsiveness of the touchscreen lag, it powers off and on, the screen blanks out. Texting repeats letters and words on its own while in use. My G5 is a G zero now. I can't get a hold of samsung or Verizon on these issues, no one else seems to be experiencing these things, of course except everyone else's I ask about it.