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A hardware fault causes HTC HD2 *pink* camera issues, confirmed

23 November, 2009 | Read the news | Post your comment
A hardware fault causes HTC HD2 *pink* camera issues, confirmed - read the full textWe've seen quite a few of our camera samples taken with HTC HD2 getting an annoying pinkish tint in the center. It seems we're not alone and if you're planning into getting one of those you'd better read this. HTC support acknowledge the issue and admit it's a hardware fault that can not be...

 

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I am on my 4th phone from T-Mobile in one week. I have the Galaxy S II for 1 year, and about 4 months ago it started with the pink Hue in the center and sometimes around the picture. It is extremely frustrating and both T-Mobile and Samsung said it is not a known problem......why don't they check the internet! I am at my wits end both my husband and I have the same phone with the same problem! Urgh

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  • 2013-06-15 01:53
  • RtsY

My SGS2's pink spot appears only in cloudy conditions and white/grey background.

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  • 2011-12-01 06:10
  • tR6f

Problem back in new SGS2. Bought and changed 2nd time. The problem still there. Do you think it just a software problems?

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  • 2011-05-20 14:51
  • pKw}

my htc hd2 is stuck tHi, I purchased Tmobile HTC HD2 from the USA. and remains stuck on 'stick together' screen. What can i do to fix this? The seller is asking me to contact T-mobile, which currently is not possible for me to do hat. Any fix for this?

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  • 2011-03-03 09:24
  • w9K{

The camera give a pink spot on pictures when they are taked on pure light. With two word - camera sucks

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  • 2010-07-12 17:23
  • mCuM

HTC HD2 camras is very best quality. It is the one of the best quality.
Serve Technology

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  • 2010-07-03 09:58
  • vG5Y

It is not a software issue it is actually a hardware issue. HTC have simply manipulated the rendering software to deal with the pink spot. This spot is still visible in video mode.

Its cheap fix and not acceptable, when customers have forked out $$ for a product that they know has a hardware fault.
My phone was 3 times into service for this problem. Finally they replace it with a new one but the spot still exists. Maybe Nexus one have the same problem with the camera.

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  • 2010-07-01 09:13
  • mCuM

Need Link to Download the Patch.. Help

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  • 2010-04-26 10:23
  • vGrW

http://www.htc.com/europe/Supp...&news_id=405

Here you go! An update to fix the problem! Now you can all shh?

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  • 2009-12-14 23:40
  • mRNs

> In reply to Spectra @ 2009-11-30 00:47 from nH9I - click to readthey bodge..umm.. the patch cannot keep up with the huge rate of the computations required to correct the issue.. It's a hardware fault, most probably the coating.

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  • 2009-12-10 19:32
  • 3cay

I've bought HTC HD 2 in France with Orange France telecom, now as the first time I took a picture at the shop, the same issue of *pink*. I don't know what and how to deal with this issue. How can we get rid of this problem? Any hotfix to this error yet? Is it sure that the problem is about software not hardware?
Anyone has any idea?

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  • 2009-12-05 16:19
  • M0jq

> In reply to Spectra @ 2009-11-30 00:46 from nH9I - click to read... still shows up in VIDEOS ... (my mistake)

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  • 2009-11-30 00:47
  • nH9I

H/W or S/W fault: well, I looked deeper into that issue, and either it is the weirdest autowhitebalance problem I have ever seen, or the lens coating was somehow fscked up during the manufacturing process. If the pink-center is gone in pictures, but still shows up after the fix is applied, then it was a hardware fault. Probably the wisest would be to wait till the first reports arrive to xda-dev (...and the prices fall and fall... even now -20% at my loc... hehe)

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  • 2009-11-30 00:46
  • nH9I

I've enjoyed HTC phones and for the most part, prices.
But not their cameras.
I've lived with my current crappy HTC and ridden it into the ground. Been shopping for a new phone with both a larger screen and better camera that will permit great stills, good non-choppy D1 video and live streaming via Wi-Fi or 3G. The list of devices that meet that criteria is short and does not contain a single HTC phone which is unfortunate because their gear is very good in every other way.
Not sure what is holding them back in this area given the coin they're dropping on the rest of the gear.
Have no thought this comment will help in HTC deciding to upgrade their camera offerings but hope they're listening and capable of doing a little math. Investing more in their cameras on just one or two devices would result in a greater market share currently occupied by Nokia, Sony-Ericsson and Samsung.

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  • 2009-11-28 15:43
  • qiSb

OMG this is nothing new, Many Nokias have this fault, yet they sell in millions

Shame really, HTC has bettr phones then Nokia yet HTC has to recall

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  • 2009-11-26 13:21
  • 9x8L

Hello,
I have check 2 HTC HD2 by Orange (France) and the problem is not present. The camera is perfect !!!
Very great product this HD2, fast and beauty !!!

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  • 2009-11-26 10:29
  • Mfx9

Gee, that is not a problem but a feature! DO NOT "FIX" IT!

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  • 2009-11-26 08:12
  • Ta}0

i amazed with HTC respond... they believe after sale service is important. Good job HTC.

they will fix the "pink" panther shot...lol

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  • 2009-11-25 09:17
  • upXm

> In reply to from htc team @ 2009-11-24 16:16 from 3Iwa - click to readHow about the signal issue? I've got an htc touch viva and what annoys me is that it has no network coverage but when I put my sim card to my other phone it got full bar of signal.

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  • 2009-11-24 23:27
  • Mfx1

beside the camera it has some problem with its antenna, it shows no network coverage in a place that other phones work. i think it has some problem with some brands of BTS antennas.

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  • 2009-11-24 18:40
  • L6ZF

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