While buying tablet last year, I had a dilemma to choose iPad mini 2 or tab pro 8.4. I thought Samsung might update the os at least for year. Now i realise i made a very big mistake by choosing Samsung tablet instead of iPad which is well known for updates.
Typical not even one update.
Android tablets lack customer service.
This is my first and last Samsung tablet purchase, no support, screen is going out after one year.
My Acer Iconia Android tablet at least received one update.
I will be trying an I pod air 2 next, looking forward to customer service at the Apple store if needed.
Good bye Samsung tablet
heynekko, 25 Nov 2015I really think that this is not a problem at all.. After all what are significant improvement ... moreAndroid users are smart not to buy Samsung tablets ever again.
Pixel C is the only tablet to get today.
This is what you get for buying Samsung's flagship tablet.
My Samsung Galaxy Note 10.1 2014, also was a flagship tablet, is still on KitKat.
Never going to buy Samsung tablets ever again.
Fool me once, shame on you. Fool me twice, shame on me.
This only adds insult to injury. There was one update I received on my Tab Pro 8.4 and from that point on many of my apps have been crashing regularly. Google Maps. Opera. Inoreader, and more. Yet I can't reverse this update and now I know I won't be able to get out of this Samsung mess. Thank you Samsung for your concern for your customers.
mixa, 24 Nov 2015The hardware in this tablet should run Marshmallow without any issues, but yet Samsung just sh... moreYou just said it, UK. Hello? Note5? Doesn't ring a bell? Samsung pretty much done with UK. They see no future in UK market anymore. Here's my best guess. They won't be launching Galaxy S7 there next year. Samsung will most probably stop their relationship with UK.
Jonfensu, 25 Nov 2015What a Shame...Look at my old Tablet Z... It is running 5.1.1 OfficialWeLL, my equally old Samsung Galaxy Note 2014 runs android 5.1.1 too, with all the tablet optimization that samsung produces (pen, multiwindow support).
Your point is?
It's obvious that Samsung supports their products. As long as you buy in their main lines (S, Note, Tab S) you're safe. Just *don't * buy into eir secondary lines. That has been true for years.
Besides TabPro is only 2GB of ram. Adding Lollipop and the TW skin on top would had been a disaster. Tablets in this day and age should be minimum 4gb... It was a bad product from the get go. I'm sorry for this who bought it. Ram is the most important commodity to Android/Linux kernel...
I really think that this is not a problem at all.. After all what are significant improvement brought by Lollipop/Marshmallow? ART runtime? It is still buggy and yet to be perfected. 64-bit support? This tab has 32-bit processor so it won't matter. Most if not all of the apps on playstore can run on 4.1 jellybean let alone 4.4 KitKat. As the final nail in the coffin, Samsung's KitKat Touchwiz has even more features than stock Lollipop and Marshmallow combined. Would you rather stick to a fully functional, feature dense albeit older version of the firmware, or the latest android built but with yet to be ironed bug and kinks with little to no advantage apart from the status of Lollipop/Marshmallow? Android users are smart. They don't whine.
Fundamental problem with Samsung. Focus on bashing competitors such as Apple through marketing and then completely disregard their loyal customers - lack of updates. Do they not realise for them to compete and gain market share from Apple at least here in the States, they must focus more on customer service?! No wonder analysts predict them to be out of the smartphone game in the next 5 years.
What a Shame...Look at my old Tablet Z... It is running 5.1.1 Official
Samsung model of mobile production are the largest in the world. While Apple's are the smallest in the world. Updating software is the hard thing for Samsung than Apple
ThatIsWhy, 25 Nov 2015That is why people jump ship, not only from Sammy's Noah ship (it has all the animals in ii) b... moreApparently you haven't heard of Nexus. You do know that Samsung is not Android.
That is why people jump ship, not only from Sammy's Noah ship (it has all the animals in ii) but eventually android bandwagon.
This is the main reason why samsung sales failing and must face their consequences.i will never again buy samsung for lack of support.delayed update for my note4,no further update for my tab pro.what a fail
fú c-k-in g Shamedung, I paid RRP for my Tab Pro 10.1 when it was out and now... not even ONE significant update since its kitkat release.
Shamedung get your sh|t together seriously by stop releasing an over-saturated number of devices and instead focus on software updates.