1) This is about Customer Satisfaction not about love.
--> it's not because you are satisfied with your device that you love it. I'm satisfied by both my Nokia 808Pureview and Galaxy S5 but love neither of them.
"Interestingly, Samsung isn't the most reliable smartphone brand according to the poll."
Where did you read that? What page and paragraph?
the only thing that I could make up from this table is that HTC, Lenovo and Microsoft are loosing customer satisfaction. That coverage and call quality is improving and a lot of other things that are not smartphone brand related.
This report doesn't give ANY idea as to WHY people feel satisfied about these phones just that some models satisfy customers more than others.
Sinsofmobiles, 02 Jun 2016Salute the Don! Hi there! :D
PS: This list is surprising...