My Conversation with moto support
Sneha: Hi, my name is Sneha. How may I help you?
Prathmesh Mangalvedhekar: Hi
Prathmesh Mangalvedhekar: Is android 7 for g4 plus is out ?
Sneha: I appreciate your eagerness to update your device to latest operating system
Sneha: The update has been rolled out to few customer based on random IMEI number. It will released to the other members as well in batches.
We suggest you to wait for update notification.
Sneha: We are releasing update in batches, request you to please wait for the update.
Sneha: The Soak test has been released, so once the test completes the final version will be released.
Prathmesh Mangalvedhekar: Any particular dates for update?
Sneha: We are working hard to release by the end of this month, once the software has been tested and it is a bug free.
Sneha: You will receive a OTA update or notification to your phone very soon.
Sneha: However I will share your words to our development team and will try to get the N update very soon.
Prathmesh Mangalvedhekar: Does It mean we'll get it in next 6 days.
Sneha: We are hoping to release by the end of this month
Sneha: I will share your words to our development team and will try to get the N update very soon.
Prathmesh Mangalvedhekar: If I upgrade my device manually the I'm able to receive the updates or not?
Sneha: We cannot assure you may or may not receive the future updates if you are updating it manually.
Prathmesh Mangalvedhekar: Ok
Lenovo ruined Motorola ... No timely updates , no service ... Motorolla please go back to your previous owner 😥 waiting for motog4 plus updates for decades. ...here after no motorolla and lenovo...
My conversation with Motorola Support
Sudha Madhuri: Hi, my name is Sudha Madhuri. How may I help you?
Sudha Madhuri: Good Morning!
Dipayan Dasgupta: Can you remove this content from your website temporarily https://motorola-mobility-en-in.custhelp.com/app/answers/prod_answer_detail/a_id/115401
Dipayan Dasgupta: actually it is misleading
Dipayan Dasgupta: Put it back when it is actually available else the users gets unnecessary annoyed
Dipayan Dasgupta: Thank you
Sudha Madhuri: I will certainly provide you information.
Sudha Madhuri: In order to proceed further,Could you share your device Model name, location and contact number please so that we can follow up you if we missed to provide you any important details.
Dipayan Dasgupta: Moto G4 Plus, Kolkata, XXXXXXXXX
Sudha Madhuri: May i know the source of purchase ?
Dipayan Dasgupta: Amazon
Sudha Madhuri: Thank you for Sharing the information.
Sudha Madhuri: We appreciate your interest in Android N for Motorola devices.We are testing Android N on Moto G4 and Moto G4 Plus in India.
Sudha Madhuri: The testing is going on for some devices of Moto G4 plus. After successful completion of the soak test all the devices will receive the N final update in batches wise.
Dipayan Dasgupta: Thats why I was saying to remove the content
Dipayan Dasgupta: no need to tell customer it is available
Dipayan Dasgupta: put the actual information
Dipayan Dasgupta: all that you said can be added to your site I mentioned
Dipayan Dasgupta: https://motorola-mobility-en-in.custhelp.com/app/answers/prod_answer_detail/a_id/115401
Dipayan Dasgupta: Thanks
Dipayan Dasgupta: Write there that we are currently doing soak test
Dipayan Dasgupta: and it will be available sooner
Sudha Madhuri: Sure we will share your feed back to ur team concern.
Dipayan Dasgupta: thanks a lot
Sudha Madhuri: Is there anything else i can help you with ?
Dipayan Dasgupta: No thats all. Thanks a lot for your help... have a nice day
Hi Motorola moto g software is closest to stock Android. Because of that even Lenovo can provide easily software update soon. Although Lenovo has bought Motorola mobile phones department it's still Motorola and gonna be stayed Motorola. I hope next generation products wouldn't be ruined by classic boring Lenovo lines.
jack_468, 25 Dec 2016Lenovo seems to be totally incompetent in providing Moto G4 update. Year is ending in six days... moreLenovo never provide timely software update toots own Lenovo mobile phones and tablets, how will they provide the same to Motorola
[deleted post]Because they are really shameless arrogant and unprofessional
Ravi, 25 Dec 2016guys lets start tweeting in twitter... we hate moto.. Agreed. Let's plan for the date and time and the hashtags..
Others please join in..
MOTO @ worst. Don't know about nougat, but the Android Security patch level is of 1 july as well. Seriously, this is too much from MOTO. The company is just focusing on introducing new phones and forgetting the old ones.
[deleted post]Only Moto Germany said that update will roll out before 25 December (Christmas), there is no update about Moto India. They have only committed to give update in Q4 i.e. - before 2017. Lets see if they are able to keep their commitment.