sub72, 16 Mar 2017Hello, thanks for your reply.
When I drag the bar down at the top of the screen, I have four ... moreThe second option,Transfer files to another device is for any type of file music,photo,video or even script files.
Just in case you are not unlocking​ your phone when connecting it then unlock it and connect it again.
Just like the phone,SD card can also be encrypted since previous versions of android. Before an OTA update,it is recommended to decrypt both the phone and SD card if they were encrypted. Many manufacturers give this suggestion before OTA update is flashed.
I cannot tell how Google encrypts Android and why decryption is necessary but failure to decrypt SD card and Phone before an update can cause this problem.
MIDI is a format supported by some sound devices like speakers and electronic pianos and used to connect the phone directly to such supported instruments to tune them by supported Apps.
Try some of these options:
Enable USB debugging in developer options and try again
If it doesn't work then search Google for Motorola USB drivers and try to connect your phone after installing them on your computer.
I cannot understand how you can transfer files from Moto G4 Nougat in Windows 7 but cannot do so on Windows 10. Maybe this is due to bugs in Windows 10?
Last option is to upload your phone's data in Google drive and download it on your computer. This solution will definitely work :)
Anonymous, 16 Mar 2017Android Nougat has a file based encryption.In previous versions of android the entire phone wa... moreHello, thanks for your reply.
When I drag the bar down at the top of the screen, I have four options:
Use USB to:
1. Charge this device (just charge this device) - this works fine and simply charges the phone
2. Transfer files (Transfer files to another device) - No window pops up at all after selecting this, therefore, it has no use at all, yet I assume it should be this option to move other files such as music around.
3. Transfer photos (PTP) (Transfer photos or files if MTP is not supported (PTP)) - this allows a window to show and displays internal storage and SD card. When I choose either option only DCIM/camera is displayed. There is no option of any other kind of file at all.
4. Use device as MIDI (Use this device as MIDI) - this does not show a window and is therefore of no use at all.
I hope that gives you some kind of idea as to the problem.
Ocelot, 16 Mar 2017I have a stock G4 on the network 3 in the UK. Noticed some changes in my boot up animation to... moreRebooted nervously and it loaded up in Marshmallow, no problem. Prompted me to start the upgrade & it all went cleanly.
Please if anyone could guide me I bought my Moto g4 from Amazon and I have still not gotten the nougat update I live in Pakistan and I got my mobile from USA . When will I get the update ?
I have a stock G4 on the network 3 in the UK. Noticed some changes in my boot up animation today so I checked for system updates. Yep, Nougat update available. Deferred it once until I was home, 25% charged and still plugged in. Downloaded the file no problem & update said it would take 20mins. Ninety minutes later I have a grey screen. No error message that I saw. Sigh.
sub72, 16 Mar 2017I updated to Nougat about a week ago but since then I have not been able to transfer files fro... moreAndroid Nougat has a file based encryption.In previous versions of android the entire phone was encrypted as a whole and hence decrypted as a whole.But in Nougat each file is individually encrypted and it is required to be decrypted separately.In previous versions ,the user had option whether to encrypt the phone or not. But in Nougat I think file level encryption is done for every user by default without an option. This improves security from hackers.This might be the reason why your computer cannot transfer files which are not in photos folder.Photos folder may not be encrypted,which is why photo transfer is possible. Can you atleast see other files of your Moto G4 on your windows 10 ? I do not know how file transfer is possible on windows 7 but not on Windows 10. Will you give more details about the issue if possible?
I updated to Nougat about a week ago but since then I have not been able to transfer files from Moto G4 to my home PC on Windows 10.
It will allow photo transfers but not music or anything else outside the DCIM/camera category.
I have tried to update drivers etc but it clearly recognises the phone because I can move pics from one to the other but the second option (of the drag down from top bar), which is Transfer files - Transfer files to another device, does not work.
Can someone help me please?
Btw, if I try this on my work PC, which is on Windows 7, it works fine.
Also, it was working fine on Windows 10 at home before I updated to Nougat.
Andy, 15 Mar 2017I live in the UK and my Moto g4 has not yet got this update! When do I get it please thanks Hi i live in the uk to, i have xt1622 on 3 network the phone is stock never been rooted and i have not recieved the update for nougat. Manually checking returns your software is up to date its MM 6.0.1 :s
I live in the UK and my Moto g4 has not yet got this update! When do I get it please thanks
Got Update 2 weeks ago in Germany. Everything works fine, so far. No problems but also can't see much improvements. Almost the same as Marshmallow.
I have a US unlocked Moto G4 Plus I bought from BestBuy. Still not 7.0 update for me. When will it come?
Anonymous, 13 Mar 2017There was an error updating!!!
It reboots into the update screen, and just says "Error",
th... moreI have wiped cache partition, and factory reset, and I'm still getting the same error
I'm upgrading from MPJ24.139-63 to -> NPJ25.93-14
Anonymous, 12 Mar 2017Just got it in Portugal ! I'm making it tomorrow!There was an error updating!!!
It reboots into the update screen, and just says "Error",
then reboots into normal mode, and simply says there was an error. I have 5GB of free space.. what could it be? This thing is stock.
Anonymous, 12 Mar 2017Watch as the US is the last region to get the update lolNo it's going to be Sri Lanka geting the last update
Nougat 7.0 finally received yesterday in the Netherlands. No problems and working fine