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HTC: One S coating problem is limited, you can return the phone

12 April, 2012 | Read the news | Post your comment
HTC: One S coating problem is limited, you can return the phone - read the full textA couple of days ago there were some complaints that the ceramic finish on the black HTC One S for some users got inexplicably damaged. HTC has looked into the problem and says the issue is isolated to a few units. Here's the full quote from HTC: HTC is committed to delivering a high...

 

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kote, did you use siri to find out what DOA meant.. hahahaha.

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  • 2012-04-12 17:52
  • M3s@

The proper term that should be used is ELF = Early Life Failure. Used to be anything in 14 days = immediately replaced.

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  • 2012-04-12 16:41
  • wfJv

This is damaging for HTC. Already losing more customers with a new product.

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  • 2012-04-12 16:32
  • v0qx

> In reply to kote @ 2012-04-12 15:05 from vTQK - click to readdoa - dead or alive..lol

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  • 2012-04-12 16:01
  • 2THx

> In reply to vrdikt @ 2012-04-12 15:16 from nygg - click to readThank you everyone who answered my question! It's clear to me now.

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  • 2012-04-12 15:29
  • vTQK

Dead On Arrival ?

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  • 2012-04-12 15:23
  • dWFQ

> In reply to Anon @ 2012-04-12 14:24 from tA8L - click to readi think your find that htc will sort this out of warrenty as they have admitted its a problem.....a sim thing happened with sonys s500 phones, keys rubbing off and cracking...they admitted to it and solved the issue by replacing the keys...

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  • 2012-04-12 15:23
  • M3s@

> In reply to kote @ 2012-04-12 15:05 from vTQK - click to readDOA = DEAD ON ARRIVAL. It's a specific procedure for producs that are damaged before arriving at the retailer

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  • 2012-04-12 15:16
  • nygg

> In reply to kote @ 2012-04-12 15:05 from vTQK - click to readDOE means dead on arrival, it refers to terminal that are dead right out of the box and for which you get an replacement right away. without going though the whole warranty process

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  • 2012-04-12 15:12
  • TkYr

What does DOA stand for? I consulted a dictionary but it didn't help.

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  • 2012-04-12 15:05
  • vTQK

"after that, they'll fix it under what's covered by the phone's warranty"

lmfao... which is not covered under warranty because the phone is still operational and I doubt any manufacturer would cover a minor quality control issue such as a few scratches.

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  • 2012-04-12 14:24
  • tA8L

i have a HTC TP2 from 2009. its still in fab condition despite being used daily. still running WM6.5 too.
runs like a dream.
all that balls about WM OS is rubbish. just get an unlocked, non carrier phone and see the differences.
i will NEVER buy a subsidized phone.....

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  • 2012-04-12 13:46
  • gynF

no doubt to me that htc has a superb built quality, but also we must be wise enough to differ between commercial and daily usage

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  • 2012-04-12 13:09
  • Ki5c

> In reply to Kenjnr @ 2012-04-12 11:57 from N9@S - click to readYou are right. like SGS2 batery issues and pink dots. Like iPhones battery and antenaa issues.

HTC offering a full replacement.. what did Apple and sammy give you?? Huh? A plastic Bumper. Enjoy that.

Excellent PR HTC!

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  • 2012-04-12 13:05
  • 2CF4

This is bad HTC!!!!

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  • 2012-04-12 12:53
  • m}F{

So say you want one of these because its to put you on till SGS3 arrives,,when you get it home you are going to abuse it a bit to see if yours is one of the affected bunch of phones..It does seem in this mass market world QC is being made less and less.

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  • 2012-04-12 12:35
  • nG31

> In reply to mikefmv @ 2012-04-12 11:51 from mtkx - click to readI didn't say it looks as good as new but looks good. Obviously it has taken its knocks but the build quality of the phone is reliable

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  • 2012-04-12 12:24
  • iITF

Quality brilliant xD - they should pay me for this one ;p

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  • 2012-04-12 12:23
  • n9RQ

but dont 4get that htc is the best brand as far as value 4 money is concernd

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  • 2012-04-12 12:22
  • PAmi

HTC service is a NIGHTMARE! So return it in DOA period. Me I'm never gonna buy another HTC product.

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  • 2012-04-12 12:19
  • ADPh

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