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Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013 | Read the news | Post your comment
Some Sony Xperia Z handsets reportedly suffering sudden death - read the full textA number of Sony Xperia Z users have reported their devices suffering from sudden death. Apparently, Sony's flagship has been shutting down for no apparent reason with subsequent efforts to bring it back to life proving unsuccessful, save for a hard reset in a few cases. There is no...

 

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I am in switzerland... and i just had the same problem, where the screen just went off.. and yes the notification LED is working and screen is functional but blank black.. phone is functional, cause the camera button seems to work, when i connect to pc, phone is still recognized.

i went to my carrier and they will send it to sony. and it will take 2-3 weeks... not very satisfied but these problems with sony and the carrier (not able to just exchange the phone).. will contact sony...myself

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  • 2014-10-23 11:11
  • xt65

My Sony Experia Z stopped working in mid use, have tried every thing suggested on tinternet to see if I can get it to work, but alas no hope. Apart from hitting it with a hammer, does any one have any other ideas?

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  • 2014-10-21 18:12
  • nFtr

Xperia Z3 just released in Australia, had it for 5 days and it just went blank on me when just browsing the web. Wouldn't turn back on when pressed the power button. Did a hard reboot, the sony logo splash screen does not even appear but it does load the OS as I can see my LED notification of my emails. Camera button does work as I can hear the sound of the camera load when pressed. Anyhow, took it back and now waiting for a replacement. Am thinking twice about sony phones, my last phone was a sony xperia Z and it has worked fine.

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  • 2014-10-19 12:18
  • XrZN

i bought a xperia 2 months ago.today it became dead suddenly.i can't turn on it.vol button+power button pressing doesn't work for me.plz,suggest me what can i do?????

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  • 2014-10-17 15:52
  • vQ1G

> In reply to Pabs @ 2014-10-01 21:12 from myu1 - click to readNeeds a full reset take it to phone shop as them to take the battery out for 10 minutes then replace back

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  • 2014-10-14 02:13
  • LaTC

दे dear yestarday I use my z2 in water...and after I see the mobile they alredy dead no working no charging its come fully blanck.....so plz reply me how to solve this

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  • 2014-10-05 11:58
  • Hxif

Had my z3 less than 24hrs and its crashed, 68% charge,crashed using AR feature on camera, only hard reboot worked. Have to say I deliberated over z3 or iphone 6 plus for weeks and now almost immediately regret this choice. I love Sony products and they've always had a brilliant reputation for quality even if you do pay a little more but if this is what Sony think is acceptable then it's no surprise their mobile division is suffering. I only hope this poor product and experience is rectified before Sonys reputation for all their products is tainted by this issue. I for one will think twice about buying a sony product again in the future.

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  • 2014-10-01 21:12
  • myu1

xperia z behaving worst after 4.4.2 update
i dont even touch my phone and it still drains!
really upset for whats happening to such a high end phone!

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  • 2014-09-18 23:34
  • HsGT

My Xperia died too after working for half of a year. Lost all the data. They should call back.

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  • 2014-09-18 03:53
  • 5MHF

My Sony Xperia Z2 automatically dies at random times. It revives itself back however it's been shutting down every now and then. How can I resolve this? Please respond.

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  • 2014-09-09 17:04
  • v0qJ

I bought Z2 10 days back and it is dead while it was charged more than 80pc. I played a normal game for 10-15 minutes and watched a video before locking the screen. After some time when I wanted to use the phone , the screen just wont turn on. I tried everything and now I need to get this exchanged. I am so much frustrated.

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  • 2014-08-08 14:45
  • Dnh%

After update the lates version of xperia z it always death after i finish the call

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  • 2014-08-01 06:24
  • wHR4

does any body know how to hard reset sony xperia z
after updating to 4.4.2 the performance has become worst
Plz Help

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  • 2014-07-24 15:57
  • 6QaV

68% battery then just died in my hands. will not turn on at all, even plugged into the computer. 3 weeks ago the same thing happened, I took it into the store only to be told they'll send it away but wont give me a loan phone. After waiting 30 mins in the store the phone started working again so I walked out. Absolutely nothing is coming back this time - very disappointed I was not made aware of this very common issue!

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  • 2014-07-09 13:33
  • w60R

Phone become sudden Dead, 67% batery was there. once this is dead, means DEAD. no charging, no button works, even do not detect thru USB to comuputer also. why Sony shoudl not recall this phone? till when they will keep on cheating the customers??

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  • 2014-06-24 18:01
  • fCxa

Same story... disapointing for such high price phone...
battery full, software upgraded 3 weeks ago, and now switching down before the end of the opening session, just at the introduction of the pin code. And NOTHING works if not connected although the battery is full... what a shame...

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  • 2014-06-13 09:41
  • nR6s

my experia z had 100% charge when i went to bed last night.I left it on standby .This morning I picked it up .it was dead ,It will not switch on or charge no responce.totally dead .

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  • 2014-06-05 08:42
  • 3HHH

my cell also not working properly.restarting continuously.

Unfortunate on my part that i have purchased xperia z

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  • 2014-05-27 16:13
  • U27{

I had the same thing, I have been dealing with this for a couple of weeks now and I'm getting used this but the issue why this is happening is the overheating what I recommend to do is before u go to sleep turn your phone off and charge it and during the day if your not using your phone have it off or don't have apps running in the background turn on the power save. Your phone overheat and kill your battery and also one last thing, if you charge your phone and you didn't turn it off DON'T USE YOUR PHONE WHILE ITS CHARGING it will kill your battery and overheat 2x as fast so I hope this helps because its helping me out

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  • 2014-05-26 07:28
  • Ibx4

> In reply to stu @ 2014-02-05 22:47 from myxC - click to readI'm getting the same issue they need to sort this out

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  • 2014-05-07 23:49
  • 3aF2

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