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Some Sony Xperia Z handsets reportedly suffering sudden death

20 March, 2013 | Read the news | Post your comment
Some Sony Xperia Z handsets reportedly suffering sudden death - read the full textA number of Sony Xperia Z users have reported their devices suffering from sudden death. Apparently, Sony's flagship has been shutting down for no apparent reason with subsequent efforts to bring it back to life proving unsuccessful, save for a hard reset in a few cases. There is no...

 

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> In reply to Queenie @ 2014-12-31 10:10 from uST0 - click to readWe have d same problem m justa wondering y dis sony made dis kind of cp that is not lasting

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  • 2015-03-23 08:59
  • t7Xh

> In reply to sam @ 2015-02-21 03:48 from XrBn - click to readHi...ur suggestion worked...Pressed the yellow button beside the sim slot & was able to start the mobile.Thanks a lot :-)

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  • 2015-03-21 07:08
  • bChq

My second hand Z1 compact shuts down at least once a day. The reset works ok, but it shouldn't be needed. Its a great phone other than this glaring fault.

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  • 2015-03-08 22:31
  • nG@a

My BBM has just stopped working on my Xperia Z1 after I did update. Msg reads " unfortunately bbm has stopped working "

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  • 2015-03-05 16:37
  • f4qi

> In reply to sivabalaguru @ 2014-11-18 11:20 from utxf - click to readHi there i had a similar problem .
Open up the small area for the sim card and next to the sim slot is a small yellow button.use something thin to push on it and hold for a few seconds.
Helped my situation.
Phone still sucks though haha

  • Reply
  • 2015-02-21 03:48
  • XrBn

i am geting mobile on 14.1.2015 and with in 10 days bluetooth and wi5 nothing working and yestrday battery is full and i am hearing song for 20 min after is got full heat and with in 20 min batter percentage is 60% i switc off but heat fully in mobile with in 1 hrs totally battery dead and mobile is not working

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  • 2015-02-13 05:01
  • utYQ

Hi. I am from Malaysia.
I bought my Sony Xperia Z3 Compact on 1.12.14 and yesterday 15.1.15 it was suddenly death around 11am to 12pm. Then i press the on button and it is on only for few second. When i try the same method on that night. I manage to restore my setting. After done the restoring process. And now. It was completely death. I even hold the on button in at least 30min and nothing was happen. What the..
I wonder why Sony create their latest product without noticing this kind of problem. Now. I am back using my old Xiomi RedMi Note only cost RM500.00 compare to my Sony Xperia Z3 Compact that cost me RM1890.00 that are now in Repair Center.
Dear Sony,
Please fix this problem. Thank you.

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  • 2015-01-16 01:38
  • tZj}

Got my sony xperia z3compact last october. I woke just up one morning (lastweek)it won'turn on. I'm really sure it still has the battery power around 92%. Its not charging too. The led light doesn't flash when plugged to the charger..

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  • 2014-12-31 10:10
  • uST0

in one other forum, we sort of deduced (only a few examples - meaning less than a handful) that sets that were produced in week 37-38 2014 is mostly affected by this sudden death problem. so check your production dates before buying

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  • 2014-12-16 07:40
  • TSMt

> In reply to sam @ 2014-11-14 05:51 from fxNa - click to readSo... 18 Days after getting back my repaired Z3 Compact... it died again! Previously they changed the following:

1) embedded battery
2) Ant NFC
3) Adhesive Battery Top
4) Adhesive WP Window Back
4) Side Panael Charger
5) Adhesive Battery Bottm
6) Adhesive Vib

Back to the repair shop it goes! I wonder what they'll change this time...and if it'll work... :(

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  • 2014-12-09 06:14
  • X3}0

Xperia z is the worst phone ever..my fone accidentally fell in a bucket of water and got water damaged...so much for the water resistance..I took it to a service centre and they gave me the most hilarious answer ever..they told me that Sony is giving me a discount and after paying the rest of the price I will get a new handset.. And asked me to pay 23999 for the replacement.... I bought the set for 23500 and now I have to pay 23999 to get a replacement...

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  • 2014-12-05 09:38
  • rKJR

My Z3 Compact died after 2 weeks of use. Only red LED lit up during charging, that's all. Nothing can switch back on the phone. Sent it to Sony Care, as usual they use a lame excuse like: "might be software or hardware issue" duh! It would be 5-7 days downtime. I'm so disappointed in Sony!

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  • 2014-11-24 10:10
  • ijx%

my z3c died after 2 weeks and now its already 1 week in the service center. pretty disappointing i must say

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  • 2014-11-21 11:01
  • TSMt

Hi,

My Xperia z went sudden death last night and I was not able to switch it on. I have bought this mobile when I was in US. I have tried doing a hard reboot by pressing the volume up key and power button. But this didn't turn on my mobile.

I have also tried with PC companion which haven't detected my device.

I have called the xperia care and the response was so pathetic and they said that my phone cannot be repaired as it has been bought from US.

Any suggestions Please!!!!!

I am totally pissed off with this situation... I haven't expected that a great brand like sony will have such problems. BTW, my phone is just 5 months old.

  • Reply
  • 2014-11-18 11:20
  • utxf

My Sony Xperia Z3 Compact just died and wouldn't power up too! I just got it for 20 days. Was only surfing the facebook app when it auto shut off. It could power up for 10-15 secs before dying again, and after the 4-5 try, it just wouldn't power up at all.

Tried charging it but the charging light wouldn't turn on. Tried plugging it to my computer but the computer doesn't even detect it.
Tried holding the On + Volume Up button to do a soft reboot but it doesn't power back up...GGWP. Off to the repair shop it goes. :(

  • Reply
  • 2014-11-14 05:51
  • fxNa

http://talk.sonymobile.com/t5/...872879#M1926

My phone was replaced. I did go to a Sony Service Center and
ask for a Technical Report Assessment and then go to the Store where I bought my Phone.

  • Reply
  • 2014-11-11 01:36
  • v0qZ

> In reply to Markybean @ 2014-11-03 00:21 from PT}x - click to readjust happened to me, Z3 Compact after only 11 days use out of it , it is back in the store now !

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  • 2014-11-07 06:41
  • 9x1a

> In reply to meimey @ 2014-08-01 06:24 from wHR4 - click to readtakeaway the screen protector

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  • 2014-11-03 10:27
  • ftRp

Hi I'm with Xperia Z3 , 3 days ago.. Last night it turns completley blank black screen while in the process of updating an app. Have tried to hit the reset button and the volume up and powerbutton trick but it doesnt work.I cant see any logo or splash screen. Now, I'm deciding to visit the store bought it and see what they can do. Can they possibly replace my phone or will just fix the issue?.. I'm afraid my important pictures can't be recovered :(
Really bad experience for my first android phone from a long time windows phone user

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  • 2014-11-03 00:21
  • PT}x

I am in switzerland... and i just had the same problem, where the screen just went off.. and yes the notification LED is working and screen is functional but blank black.. phone is functional, cause the camera button seems to work, when i connect to pc, phone is still recognized.

i went to my carrier and they will send it to sony. and it will take 2-3 weeks... not very satisfied but these problems with sony and the carrier (not able to just exchange the phone).. will contact sony...myself

  • Reply
  • 2014-10-23 11:11
  • xt65

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