My Z3 Compact suddenly died on me today. Charging light won't come up with power cable plugged in. Holding down power button and volume key up didn't help.
A few days ago received an automatic email from Sony that an update was available but forgot to download it.
Try a different charger. Even if the charging light comes on, it might only be enough to run that light. If you are charging using a USB cord, try a different USB port. I tried 3 different USB ports until i found one that outputted enough juice to power up the phone.
LV, 28 Jul 2016Encountered same issue just now with my z5, it suddenly shut down even with battery still at a... moreThank you!!! I had a few minutes of panic, but the "power + volume↑" worked. Phew!
yuk0risu, 15 Jul 2016my xperia Z turned off when i was locked my phone, it happened 4 days ago. the battery is stil... moreExactly the same as my xperia work in the morning then 20 minstrel later won't start at all
Mine died yesterday. Unfortunately for me I have no warranty, power button and volume combo didn't help. No leds flashing, no vibrations. Nothing! Should I even bother to take it to the service shop?
My z5 compact was prompted for an update today and then wouldn't turn on or charge. Tried holding down the power button and the volume button which did manage to turn the screen on, but it's been charging for a few hours since then and is still on 0% battery and so won't actually let me turn on my phone. Any ideas??
Z5CnS, 27 Jul 2016Help plz my Z5 goes to a black screen as soon as I have put my password in what do I do?Press power and volume button at the same time and hold it until the screen turns on. My Xperia Z5 premium also suffered the same problem but then it worked thanks to this method.
Credit for this help goes to the youtube video that I watched, here is the link:
my Z5 has just died during a system upgrade!!!! tried the power button and up volume trick ...so far not worked. like others here it had 70% charge ....
my xperia z2 stopped working and the led doesnt work neither does the phone charge.
can anyone help me with this problem
Encountered same issue just now with my z5, it suddenly shut down even with battery still at around 70%. Worked with power button multiple times but nothing happened, tried charging but not even an icon is showing, it was just totally dead... But thanks to you Jon, your suggestion worked! You're a life saver man!
JonML$Z23 Jul 2016
holding the power button + volume up for few seconds with the charger cable insertet worked for my z3+. july 23 2016. black screen of death😡
Muzammil, 16 Jul 2016My xperia m5 suddenly shuts down while upgrading its Android is upgrading and till now its not... moreMine is doing exactly the same!! -.- I upgraded last night and now cant get it to come on
Help plz my Z5 goes to a black screen as soon as I have put my password in what do I do?
type *#*#3646633#*#* it will open Engineer mode then go to BANDMODE and select SIM then uncheck all bandwidth which is lessthan or equal to 900....in case any signal issue you can follow same process and enable or Reset to Default.....
Thanks for the tip Jon. This happened to me and your tip got my phone back up and running ☺
Mine decided to die yesterday at around 100% charge - when plugged in, it attempts to charge, fails, dies, then retries. This implies it's using more power than it's receiving from the various chargers I've used it with, for whatever reason. I've tried booting it in Safe Mode, I've tried putting it in Fastboot, nothing seems to work. Sony is notorious for hardware failures like this at the start, middle or end of a phone's expected life cycle, so I'm looking forward to upgrading to something different and never having to deal with their terrible hardware again.