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ASUS offering replacement for bricked PadFone 2

25 March, 2013 | Read the news | Post your comment
ASUS offering replacement for bricked PadFone 2 - read the full textIt seems a small group of ASUS PadFone 2 users are experiencing issues with their device, where the phone shuts down and refuses to switch on anymore. This issue is mostly being observed by those who purchased their PadFone 2 from Taiwan, although users in Singapore seem to be facing this...


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Maybe brick from rooting?

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  • 2013-05-31 03:46
  • PGXj

ASUS did nothing to help me on this case. I got TWO Padfone 2 died in hands.

Until now there is no solution for this error (QHSUSB_DLOAD), the only exit is send it to Support Center and then replace the motherboard.

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  • 2013-05-29 15:31
  • P7sv

I've had a couple of issues with mine. Phone developed a screen fault a few weeks after I bought it (from TW) - It's almost as if there is no coating in a 1" band down the centre-left of the handset. So I sent it back, at great expense via the store I bought it from, it was away 38 days in total (including Royal Mail taking 20 of those to get it there!) when it was returned the innards of the phone had been replaced but I got it back with the same, broken screen. A sticker in Chinese on the replacement unit simply read "Phone Dead." How on earth they missed this glaring streak of dullness on the screen I'll never know! I emailed ASUS UK, in the hope that as they are now sold in the UK I could return it to the local service centre rather than shipping it back yet again. They insisted it has to go back to TW again to be repaired or I pay approx £200 and they would replace the screen in the UK which I think is very unfair. It now seems to have bricked completely, having done exactly what's described above. It's the 1st time I've let it run completely out of charge and I can't get it back on. Tried USB, proper Asus charger, Power / Vol down to no avail. Going to be a fun call to Asus UK tomorrow. I suspect I'll get nowhere again. As a family, we own 9 Asus devices and admittedly this is the 1st one I've had any problems with but it does seem the aftersales is shockingly bad from what I've experienced thus far.

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  • 2013-05-07 23:58
  • B{gf

I doubt id ever buy another ASUS product. Mine got bricked this afternoon. It started glitching in the morning. But the screen went blank after i installed an app. I did the volume down and power routine, and then did a factory reset which worked for a few hours until the padfone 2 just went blank in the tablet dock. Ive decided to charge it for a few hours and then try the procedure again.

i took it to Jumbo, Emirates Mall Dubai where i Bought it and they said it might take 2 weeks. I dont have that kinda time to waste so Ive decided to call the ASUS Centre first thing in the morning and hope I get a replacement from the dubai Centre.

I really doubt Id be purchasing another ASUS product. They just suck from what Ive been reading here and other blogs online.

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  • 2013-04-15 20:36
  • 9E9K

Yeap one of the affected users..luckily managed to get Asus Saudi to fix it even though the phone is not sold in Saudi..been almost 3 weeks now and I guess have to wait another 2 the meantime bought a used Xperia S as a temp phone..

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  • 2013-03-31 17:43
  • nt6m

what's good about it? they're selling faulty devices. then when you take it back to the service center, you have to take a number and wait (mine was only about half an hour, not so bad, but still), for them to tell you it'll be 5 working days to replace the motherboard.

they don't give you a loaner phone in the meantime, so i'm just without a phone for a week or two.

thanks asus.

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  • 2013-03-31 06:38
  • v$fk

I've a PadFone 2 with QHSUSB_DLOAD error, it appears to be related to this error mentioned on article.

Contacted ASUS Support Center and let's see what they will do.

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  • 2013-03-30 04:35
  • Jpe$

I am sorry to say that this news is not true at least at Singapore. I just come back from the service center of burn road with the black screen issue and they took it for further investigation. They are aware of the news in gsm arena but said they never received instructions from asus. I will have to come back in 5 days. I am not talking of the 3 hours waiting time.
(continue in following comment)

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  • 2013-03-28 08:33
  • PUmB

talking about the 3 hours waiting time at the service center before speaking to someone.
I would not say that asus has the worst service but it is definitely not the best.
Another point to add is that this issue already happened to me 2 months ago (the same week I bought it) . At this time they were nice enough to change it the same day. It has not been the case this time.

The worst is that can not sell my galaxy s2 because I need a spare phone ans I don't trust asus anymore.

I am not a Samsung fan (even the contrary) but at least, it works....

  • Reply
  • 2013-03-28 08:04
  • PUmB

> In reply to Denzo @ 2013-03-25 04:16 from sy9C - click to readProbably why i helpen multiple people with their bricked 3GS after iOs6...

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  • 2013-03-25 17:29
  • md90

this is what's great with the Asus brand .... even with their laptops they give full international warranty.

samsung warranty isn't so bad. it's just Asus is way better.

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  • 2013-03-25 10:10
  • v0qT

> In reply to anegin @ 2013-03-25 07:48 from 0Cd6 - click to readand you realize the title of the news is: ASUS offering replacement for bricked PadFone 2

any samsung in the title? how about the news itself? I think even a 4yo will not see any samsung in the news...

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  • 2013-03-25 10:08
  • 9Lax

> In reply to Parag bagade @ 2013-03-24 21:18 from u7JQ - click to readNo, actually Asus is currently having trouble meeting the demand.

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  • 2013-03-25 07:57
  • 6tmu

Samsung is the worst company regarding this issue. Since the Galaxy S2 series there is the eMMC-bug, bricking many S2&Note1 phones (if you did factory reset), and now with S3&Note2 there is the sudden death issue (and in many cases Samsung refused the warranty). Samsung NEVER didn't officially recognize they sold faulty phones with faulty eMMC-chips. I'm saying this neverthless i owned only Samsung smartphones (S, Note1 and now Note2, my wife has S3), but i highly disapprove what Samsung is doing. At least, Asus officially admit there is a problem and they replace the defective unit...

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  • 2013-03-25 07:48
  • 0Cd6

> In reply to [deleted post]LoL you got the point

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  • 2013-03-25 05:57
  • KxX}

> In reply to Jb9643 @ 2013-03-24 21:52 from 39D@ - click to readNo worries.. we are heading that way.. size wise thou.

In a few years time we will have mobile phone the size of laptops!

It blows my mind that a hybrid like padfone need a large phone component ...... keep the phone small danit.. don need to copy samsung to be successful.

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  • 2013-03-25 04:35
  • PGXj

Wow first Samsung with its man bricked phones..

Then Sony Experia Z..

No apparently PadFone 2.. wow.


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  • 2013-03-25 04:16
  • sy9C

Padfone2 look like good smartphone, I will wait it

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  • 2013-03-25 03:15
  • 6ccI

Samsung haters cant stop the progress of the company. It doesnt matter what u say they are number 1 and the sale figures show that

  • Reply
  • 2013-03-24 23:45
  • 8fEh

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