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Tim Cook apologizes for iPhone warranty troubles in China

02 April, 2013 | Read the news | Post your comment
Tim Cook apologizes for iPhone warranty troubles in China  - read the full textApple had come under fire from the Chinese media due to issues related to the warranty for the iPhone in China, related specifically to the iPhone 4 and the 4S. It seems instead of replacing the phones entirely, which require the company to reset the one year warranty period from the point...

 

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> In reply to ISJ5 @ 2013-04-02 11:22 from t7Xk - click to readThis is the most absurd thing i have read today. Apple users are very insecure with their os, handset and those around them. Run....run 4 cover.

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  • 2013-04-02 11:27
  • iien

I hope this is not one if those april fool pranks thingy

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  • 2013-04-02 11:26
  • KZ8L

> In reply to Tiger @ 2013-04-02 10:08 from SgvH - click to readEvery major corporation is!!!

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  • 2013-04-02 11:25
  • nRcD

So it seems Apple's 'second class customer policy' for China did not work as they expected..

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  • 2013-04-02 11:24
  • npK9

> In reply to I HATE IPHONES-IPADS @ 2013-04-02 10:55 from H5%X - click to readuse your common sense because there is no logic in your comment! apple is best and best seller so far and the most innovative and no1 company on earth. iOS is perfect! why? because it doesnt lag, no malwares, updated and best UI. apple overtake nokia in the best selling company out there! so get your fact straight on your head!

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  • 2013-04-02 11:22
  • t7Xk

> In reply to Anonymous @ 2013-04-02 10:54 from vaNH - click to readDo you know that the iPhone is made in China, right?

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  • 2013-04-02 11:13
  • nMva

> In reply to I HATE IPHONES-IPADS @ 2013-04-02 10:55 from H5%X - click to readlol :)
Superb posting and one with which I wholeheartedly agree with.

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  • 2013-04-02 11:03
  • SgvH

> In reply to Neverlessification @ 2013-04-02 10:26 from ntQa - click to readUmmmm, iPhone IS Chinese product, no? It reads Made in China.

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  • 2013-04-02 11:01
  • Tm5H
  • I HATE IPHONES-IPADS
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is everyone who comments about anything gamareana posts over the age of 6 years old as there are few to suggest otherwise!!!!!!!!!!!!!! so if you have an iphone get over your immaturities and go buy a grown ups phone from any of the superb Android range and the you'll be in the i'm a real MAN/WOMEN club and not the whining baby ios kinder garden in need of a diaper change. go on you now deep down inside you really want that samsung 4S and to be a MAN and not a iphone 5s with that next diaper change


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  • 2013-04-02 10:55
  • H5%X

Its funny with Chinese consumer rights laws, most of their own products are not even working correctly when brand new. Chinese cars are still of so low quality that they are not sold in Europe, and in Russia people were furious of the terrible quality, like the Russian cars was not bad enough, the chinese cars made Lada seem like a Rolls Royce.

Some years ago you could buy Chinese cellphones over the counter in Nordic countries, and also Chinese motorcycles, but they were all removed from the market, the importers and dealers could not afford to sell so bad quality products in those countries with the worlds strongest consumer rights. Here in philippines however, some chinese brands managed to get big enough to sell well and at a high price, the market for cheap phones is so much bigger here, some of those noname brands even set up a lot of service centers around the country. One example of this is the rebadge brand MyPhone, they somehow managed to fool people into thinking its actually a Philippine brand. Another example of china phones with their own service centers is Chery, or was it Cherry. Terrible quality but they survived on higher prices and by offering service and warranty. (ZTE, Lenovo and Huawei are not really rebadge brands so they are irrelevant here)

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  • 2013-04-02 10:54
  • vaNH

> In reply to [deleted post]You didnt read, in USA Apple dont do that, they replace broken units under warranty, so this is not a problem in USA.

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  • 2013-04-02 10:42
  • vaNH

It's funny cause you wouldn't expect that china's products have such high standards on their warranty policy...I wan't to see a chinesse product that holds for a year.

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  • 2013-04-02 10:26
  • ntQa

> In reply to Anonymous @ 2013-04-02 09:58 from PGXj - click to readReplacing all components but the back, just to avoid renewing the warranty is really cheap.
If the problem is so bad that all components needs to be replaced, why not do that an replace even the back side.

I'm not living in china, and have no experience with the cheap android phones you mention.

But it the problem is so bad that a company needs to replace a unit, I see no reason to why they would keep the part containing S/N, IMEI, and so on, just to make it seem that the consumer still has the same product in their hands, as they bought.

I've seen other companies but consumers outer case on products, when the internals are changed. I dont like that behaviour either, but at least then, the S/N and IMEI has been changes, as those have not been on the outer shell of those phones.

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  • 2013-04-02 10:24
  • mhBi

Chinese people deserve more than these, theyre the one who creates iphone who loves american people

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  • 2013-04-02 10:12
  • v0qJ

Well, it needed to be said, Apple are greedy and selfishly arrogant.

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  • 2013-04-02 10:08
  • SgvH

> In reply to joonius @ 2013-04-02 10:00 from qbYR - click to readNothing much. Just to excite the android trolls to post :)

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  • 2013-04-02 10:01
  • PGXj

> In reply to Anonymous @ 2013-04-02 09:58 from PGXj - click to readI didn't see anything Android related in his post. LOL

Why you bring it up?

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  • 2013-04-02 10:00
  • qbYR

> In reply to Mobilefan @ 2013-04-02 08:56 from 9xmP - click to readWhat are you talking about... they are treating China people better then all those other fake China companies!

Try buy a China cheap android phone .. see if you get a replacement.

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  • 2013-04-02 09:58
  • PGXj

Apple in damage control.

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  • 2013-04-02 09:22
  • iien

What is apple thinking !!! they need to treat Chinese customers better than this. China is apple's biggest market.

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  • 2013-04-02 08:56
  • 9xmP

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