I faced this problem with my iPhone 5. Is this offer valid in Sri Lanka!
what's the point of this after more than 1 year?
From this I understand that people that notice this problem went to the warranty service didn't want to fix it then the customer is forced to go on another service paying 50$ to fix it. And now after 1 year there are no people that has this problem. Good "Job" apple.
Anonymous, 28 Apr 2014Well, if you think I lack logic, you definitely lack some basic comprehension skills. :) Where... moreAgain, I hate to break this down for ya. The original commenter you replied to... The one who gave an example of recalls in the auto industry... was just that. An example of a recall in the auto industry. Never did he say that this was a "recall" from Apple.
Mate, your comment screams that Apple is supposed to recall all their iPhone5 devices to avoid even a future possibility of a failing power button. No phone manufacturer will ever do that - only defective units get serviced/replaced because it's a cost to Apple afterall. Should I blame it on your wording? I wouldn't want to.
Someone, 28 Apr 2014I am glad people pay a lot of money for quality. /rofl. Why people still buy iPhones is ... morethere are many reasons why hundreds of millions of people still own an iphone. Therefore please don't think you can just "judge" these millions of people with your tiny little mind. Nothing is perfect. The point is they are willing to fix it free of charge. That's service. Samsung S5 Camera has defects too so grow up and face reality.
I am glad people pay a lot of money for quality.
Why people still buy iPhones is a riddle. iPads yeah, better quality. But iPhones, no.
Anonymous, 28 Apr 2014I'll just leave this here. http://www.gsmarena.com/verizons_galaxy_s5_camera_starts_malfunc... moreThank you for giving me this link. I was incorrect ,I hadn't seen it on the news page. But the article's title is misleading because it is a hardware failure but the title says that it is a bug issue.
Anonymous, 28 Apr 2014Glad to hear that Apple treat customers well =)About damn time! My iPhone 5 has already had power button replaced 4 times. Can't understand how hard it can be to develop a working and durable button. "The sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently", oh really...
Here is something about customers care:I was happy owner of white galaxy s4 until last friday .the phone was used only 7 months.suddenly I notice that something is wrong with the display.the display fattend and start losing the shape.friend of mine who is it engeneer in my company said that this is problem caused by the battery. the battery fattend and change the shape and this cause the display to separate from the phone.the technical support at t mobile in my country told me that battery is covered with warranty only 6 months and that they can try to fix the screen for amount of 150 euros???I paid 500 euros for this phone!so,goodbye shitsung and big hello to APPLE(I'm planning to buy space gray 32g iPhone).sorry for my bad english
Hashie, 26 Apr 2014If samsung have this kind of problem people say its bcoz of low quality and cheap plastic mate... moreFunny how the new gs5 is having a spectacular camera failure on the second week of releasing it and gsmarena hasn't reported it. I mean a rattling button still works but a defective camera which doesn't open should be a bigger news. Non bias indeed
Anonymous, 28 Apr 2014You're right this is more similar to a warranty extension than a recall. This is no more of a... more*That's just a logistical/customer service nightmare to find a relatively small number of phones.
Anonymous, 28 Apr 2014Well, if you think I lack logic, you definitely lack some basic comprehension skills. :) Where... moreYou're right this is more similar to a warranty extension than a recall. This is no more of a marketing ploy than when Samsung had to replace the batteries on their S4s or any other replacement program out there. The only difference is that Apple actually set up a dedicated procedure to do it rather than Samsung just telling people to bring it to a service center after there was media exposure of the topic. And yes, like you want to point out, it's a warranty extension. Of course they only fix affected devices, just like Samsung offered to do. That's what a warranty does.
As you should well know, when there are replacement programs of this size, people will send in their devices regardless of whether or not their device exhibits this issue. They never said they weren't going to fix it if you're phone doesn't exhibit the problem, they just said no action is required. They're not going to check every single phone to see if a well known and admitted problem occurred. That's just a logistical/customer service nightmare for a relatively small number of phones.
You also seem to take issue with the fact that the device has to qualify. What parts of their qualification criteria do you disagree with?
OverTheHedge, 28 Apr 2014Wow. This is by far the most non-sense explanation I've ever seen. I mean just wow. I tried ha... moreWell, if you think I lack logic, you definitely lack some basic comprehension skills. :) Where did I say anything about Apple or anybody else having to do a recall?!?! Jeez... I was simply saying 1) what recall is, 2) why this Apple program is not a recall, and 3) that this program announcement is just a marketing move. The rest is your overactive imagination. I'd be curious to hear which one of the three points listed above is so utterly illogical and nonsensical to deserve so many "wows". :) And, as regards to the whole recall topic, the person I was responding to already clarified his point, and I agreed with him, so this is hardly worth discussing anymore...
Business major? Nah... Never had any interest in business. M.Sc. in Electronic Engineering, major in maritime communication systems.
Anonymous, 27 Apr 2014I am afraid it's you who doesn't get it... Especially when you compare it with recalls (not ju... moreWow. This is by far the most non-sense explanation I've ever seen. I mean just wow. I tried hard to find at least one piece of logic in there but didn't find it.
If you haven't heard... It seems like Verizon Samsung Galaxy S5's are having some faulty cameras out-of-the-box. They just don't work. Should Samsung recall all the "freakin" S5 units just because only Verizon CDMA models turned out to be defective?
Hope you're not a business major mate... Because that's not how the industry (and this world) works. Oh, and like the other guy said, welcome to the real world.
Virtruvian, 28 Apr 2014Ummm, yeah. I think you read a little too far into it. People were wondering how it is eve... moreWell, if that's the point, then I totally agree that to expect a 100% problem-free product from ANY maker is just plain dumb. No argument here. :) Even the most rigorous component selection and QC process can't guarantee from potential failures.
Anonymous, 27 Apr 2014I am afraid it's you who doesn't get it... Especially when you compare it with recalls (not ju... moreUmmm, yeah. I think you read a little too far into it.
People were wondering how it is even possible to have something faulty on a phone that commands such a premium price, to which I explained, (in a round-a-bout way) that almost all consumer goods are subject to fail from time to time.
Hence my comparison to BMWs costing upwards of $50,000 & the occasional quality control issue.