Nokia lumia : a substandard product with poor service and workmanship
I wish to share my extremely disheartening experiences of purchase of poor and substandard Nokia Lumia 520 product and its extremely poor service backup. I have purchased this model of Nokia set on 12 Apr 2013 from Nokia show room in Shipra mall in Ghaziabad( U.P.). The set looked very attractive but started giving problems from the day one and now I am cursing myself for purchasing this bogus product. I want to share the story of my agony with all the consumers who are planning or have in their slightest / wildest imagination some plan to purchase this product.
(a) The set screen was getting blank time and again. I thought that battery may be getting loose. I tried to open the back panel but it was a difficult task as no slot for opening was available. Somehow I opened it and re-positioned the battery. The set worked for some time and then again the problem occurred.
(b) Opening of back panel is a herculean task and since the problem was persisting I tried to open it and in the event landed up in damaging the screen. I immediately rushed to nearest Nokia care centre in Kota (where I was for some personal work) on 15Apr 2013. They sympathized with me and charged me with 2500/ bucks with a smile. I paid the amount in the hope that they will be able to rectify the defect and replace the screen.
(c) My real agony began when they handed over the set to me on 19th Apr 2013, with another set of problems without rectifying the original ones. The set used to go blank just after dialing any number. Moreover the original problem of loose battery persisted. I again went to the care centre and handed over the set to them.
(d) The care centre could not rectify the defect in the stipulated time and asked for more time as the set has a defective sensor which was not available. I remained patient and agreed as I was still a believer. After repeated broken promises of delivery date they told me to collect the rectified set on 02 May 2013. However to my utter surprise they told me that they have not been able to rectify the defect. I returned the set to them and lost all hopes and patience. The defective set is lying with Kota Nokia care centre and I am sure the defect is beyond repair.
Lesson learnt and advice to all prospective buyers
I have committed a blunder of purchasing a new product which was nor proven with consumers. I advice you all not ever go for purchase of Nokia lumia 520 cell-phone.
What I want from Nokia
I have waited patiently for twenty days and the Nokia service centre has played with my patience to their entire advantage. I have asked them to replace this set with new one which they have bluntly refused and have not promised to rectify the defect either. I simply want this set to be replaced with new one as they can keep on experimenting with reapirs of the defective set.
Options before me
To approach consumer forum for reddressal of my grievances.
Nitya Tiwari D/o Ranjan Tiwari. 9435501584
ESN 35591005281565, Recipt no 6510, Service Id 110I7298
nichu, 22 Apr 2013Can I download Skype for my Nokia Lumia 510.....Please help me.I have read many comments from people about lumia510 .You guys don't be lazy if U want to enjoy this phone. Get Zune software into ur pc ,then U can synchronize with ur pc for anything U want.Go to Nokia market in ur phone and get what U need.To me it is a great phone.
nischal, 01 May 2013can any one tell me what is mean about 7gb skydrive...?Look, skydrive is a cloud storage where you can store, create back up of your files. It is just a sofyware, and with this phone you get free storage of 7 GB on Skydrive. To use skydrive you'll need a Microsoft Account, I mean, that can be firstname.lastname@example.org, email@example.com, whatever it is. You can get upto 25 GB storage over SkyDrive by paying some money. I don't know the exact amount of money. Hope this helps.
This is very good phone,till date,I've used it 4 nearly 2 months,n its really a gud piece......b4 buying,I Thout it useless,but now im finding it really handy........dnt know y such horrible comments R posted 4 this phone,,,but I find it really handy,,,,,,,,Touch is really fantastic n screen resolutn is quite good,,,,,,gaming is also gud,smooth gameplay n even big games of size 40 to 60 Mb runs smooth inspite of 256 Mb ram,,also I've installed nearly 24 gmz n many app,,,use 2 to 3 apps opened at a time,yet it goes smooth without lag,,,,only disadvantage is that it doesn't support SD card but with 7 gb cloud,U dnt really feel 4 SD card.........n 1 more thing it really doesn't seem to me that its screen is bad,its a decent phone,also it lacks flash,,,,but overall its hardy n I wud rate it 7.5 of 10,...... I'm very much satisfied with this phone,,,,its a basic,easy 2 use,n simple phone.....the last fact is that battery backup is average,,,yet its a gud 1 ,,n 1 mre thing,4 some purposes,U may need to download apps from marketplace. overall gud phone........
nisha, 21 Jan 2013Can't play yotube in Nokia lumia 510
you are absolutly wrong.in my lumia 510 i can play youtube.its a very good phone.i think you are not able to play these.
Bluetooth doesn't works porparly videos cann't be sent to other phone n hangging occurs problem all the time. even whatapps doesn't support this phone porparly. n videos cann't be sent to my phone form whatapps..its fully useless technology by nokia..
i realy like the handset and thinking of buying it but now the comments about it are making me hesitate to get it or not but also there are people who are saying good things about it....... please i need more positive comments about the 510, tnx
puja, 18 Apr 2013Does temple run work in 7.8 Plz tel me how to download......This is useless phone becouse there is no memory card blutoth dosen't working & application dosen't working easily
i rate this phone INC incomplete OS,, we cant pause when taking a video,, no orientation lock,, no screen capture,,,, this is all OPERATING SYSTEMS FAULT... probably,, the os programmer is low knowledge,, and he can't be fired because he is low salary,,
Nex time,, test the phone before you buy,,
Try WP 8 if ders screen capture,, orientation lock,, pause option,, maybe it doesn't exist in WINDOWS PHONE...
How do i play music that wea sent to me via whatsapp?and y cnt we share bluetooth gashhhhh..don want to regret..
taeyang, 26 Apr 2013y! all people r saying bad thing about lumia510, its a nice phone n more advance then other n... moreMan, haters gonna hate! I personally own a Lumia 510, and a Galaxy S Duos. Though S has a 1 GHz Snapdragon S1 it is a little bit laggy, Although 510 has 800 MHz processor and the same SoC; it is way more faster and smoother than my S Duos! I love my 510.