*** BAD CUSTOMER SUPPORT EVER ***
Home button stop to work, blurry camera. I finally get a replacement after a month without phone... just read my story in the comment I gave them when asked to rate my experience once my ticket was solved:
Very slow to get answers from support, many questions asked during the process that has never been answered, I had to post on twitter to get some news on my issue, I have been depraved for more then a month of my phone on repair, I had to file a complaint with my credit card provider to get a reimbursement and then I got a replacement from you.... The replacement was as brand new phone from the same batch ... hopefully it will be fine... for now it runs great.
Frankly the customer service was extremely disappointing especially when support didn't care to answer my questions, I considered this a profound lack of respect and this alone will make me think twice before buying a new OnePlus phone later or recommend this product to someone, although I love my OnePlus phone. As a businessman involve in IT services, a professional customer service is of utmost importance.
Hi All, my oneplus one is on latest cm12.1 official rom. Ever since updating from kitkat to lollipop i have found that the speaker volume to be quite low. For example in cm11s, even half the volume was sufficient but in cm12s and cm12.1 full volume is also comparatively low. Please help
PR7, 02 Mar 2016simply i would say 1+1 is the great oneIts not a worth as compare with Lenovo K3 Note please don't buy this phone please buy Lenovo because both have same features
Please help me after updating my one plus one to latest cm mode my photo quality has been poor help me before it was 6-7mb but now it is just 1-2mb help me
So guys, what about COS 11s vs COS 12.1? Which is best in battery and performance.
Grobur , 12 Mar 2016I believe it's covered by Gorilla Glass, as I got the phone for nearly a year now and there is... moreThank you very much for the reply, now i can be less stressed about the lens getting scratched.
Truly OPO is a Legend :)
Anonymous, 04 Mar 2016Its picture quality is poor, how can i get good picture, please help me Buy digital camera then
Hello i just need one question answered:
Do i buy the Lenovo K3 Note or OnePlus One?
Anonymous, 24 Feb 2016Is the camera lens susceptible to scratches or is it durable and covered in gorilla glass?I believe it's covered by Gorilla Glass, as I got the phone for nearly a year now and there isn't a single scratch on the lens. I also don't use any sort of protection like a screen protector or a case, but I can't see any scratches, nor on the screen nor on the lens. The only wear I noticed is that the sandstone texture starts to thin out near the edges, but you can only notice it when you look at it closely. Overall I think it is a great and pretty durable phone.
I purchased one plus two mobile on date 15th feb.2016 and delivered on 19th feb.2016 and with in 10days mobile receiver not working. if any body call than I start speaker than talk. I call you many times in customer care of one plus mobile as well as amazon but both are not response properly. we are very very unsatisfied with their ans. only told we have no policy for change you will go customer care they will repair. than we will go customer care 6days goen still they told me wait for 3 days still receiver not coming.
very very bad experience with one plus mobile and amazon
Anonymous, 07 Mar 2016It warms up around the camera while browsing & watching videos (around 40°C) and somew... moreI don't game a lot but I surf the web, watch videos and listen to music a lot. I don't get hangs. Not even once.
Anonymous, 07 Mar 2016Can you just tell me if the phone heats up?
It warms up around the camera while browsing & watching videos (around 40°C) and somewhat more during gaming (45-50°C). This is actually only a bit warmer than normal human temperature, if it gets hotter that means you have some bad apps installed.
I am a very heavy user and I own one for about 9 months - it never heated over 50°C but it did freeze on me for 5 or 6 times, for no obvious reason. Just reset it with power button and that's it.
This device will be fine for another year or so and then it be out-of-date, so OnePlus 2 looks like a better purchase considering the price difference...