I am Karthick, I am an Indian, currently staying in Riyadh, Saudi Arabia, I bought a Samsung Galaxy S2 mobile from an electronic shop(Jarir) here in Riyadh.
Iíve bought it under one year national warranty and used it for just two days, and suddenly I found an issue with the camera of the mobile, hence I took it to the Shop, but the shop refused to replace the mobile and asked me to contact the Samsung Service Center. I went to the service center and explained the problem, they promised me that I will get a new mobile or full refund of money within a week, hence I registered the issue and waited for one week. After a week I went to the Samsung service center, they told it will take one more week, hence I patiently waited for one more week. Even after two weeks they didnít even call me once regarding my phone, I had to go to the service center myself for inquiries.
At last they gave me a DOA certificate to get a new mobile, and they also gave me a mobile number and asked me to call that number and get the address of the replacement office, me too agreed and called the number given by the service center executives, one guy picked the call and spoke in Arabic, I couldnít understand what he said, and then he didnít even pick the phone once. Any how I took a taxi and went to that area and tried my best to find the shop but I couldnít find the shop. I called back the Samsung service center people, but nobody picked my call. Already it was noon hence I called my office told them to consider half day leave. With lot of frustration I went to office that day. The next day morning I went to the Samsung service center and explained what happened the previous day, I was surprised that nobody reacted for my concerns. Still with lot of patient I asked for the actual address of the Mobile Replacement office, this time they gave me some landmarks (Shame on them still they donít know the exact address of their replacement center), hence I confirmed the address and took a taxi again and went to that area and somehow I found that office.
I entered that office and showed the Replacement letter, but the people there said they are not replacing mobiles anymore and asked me to check with the Samsung service center. I called the service center people from there, they said, they have to get a special approval from their manager to proceed further, and they told me that they will contact me in another two hours. As usual they didnít called me, hence I had to call them back. The guy told they need one more day to process the request. Still I kept silent. After few minutes I got a call from an unknown number and a man spoke to me and told he was the Manager and he told me to come after two days to collect my new mobile.
I didnít thought Samsung would be such rude to their customers.
I will never ever buy a Samsung product in my life time (Even if they offer it for free).
I learned a good lesson, and I am warning people, When you purchase costly electronics, please check your precious products before getting out of the shops.
Else you will face the above difficulties.
Iíve spent Rs2000 INR extra for running behind the service center people, even now I donít have my mobile with me.
Gained a bad name from my company for not concentrating on my work properly.
Last but not least, I am mentally sick because of this atrocious attitude of Samsung executives.
Can you please forward this mail to the concerned department and do me the needful.
when i try to open voice command i get network error
and when i try voice talk i get cannot connect to server try again later
what can i do plz
and those application need internet or not
( i get those error unless i have internet wirless in my phone )
did anyone face a problem msg showing that ur sms memory is full delete some sms in s2 ?
123vel, 22 Aug 2011Hi i want to know the diffrance between SGS2 and SgS2 4G plese help
which should i buy as i know samsung galaxy s2 4g has 1 core its 1200 or 1400 i dont remmeber
and 4.5 inch screen and 1gb ram
samsung galaxy s2 international have 2 dual cores 1200
and 1 gb ram and 4.3 inch screen
had phone numbers trans from ph to ph but will not trans ph nos from sim card? why why and what do i do?
Hi, just a few hours ago I bought this phone. Came from nokia stable since a decade. The problem im facing is that I use a limited data plan of 2gb from airtel via mobile office in my phone. But im not getting how much I have used or howmuch background installations hav used. Coz in nokia we can see such detail from data log. Please help.
hi guys,I'm a bit confused between wave 2 s8530 and Galaxy S plus.I need excellent multimedia features like camera,video.. Even though both are containing LCD screens and i know that Galaxy has android features.But I've heard galaxy has poor battery backup and this has lead me to go for Wave 2 s8530.Could someone plz help me to decide which one to go for or should i go for Wave 2 instead
Thanks in advance
Hi i want to know the diffrance between SGS2 and SgS2 4G plese help
which should i buy
alidroid, 22 Aug 2011hello Kairu, i think you'd better buy samsung galaxy s 2, based from my friends experienced, t... moreThank u so much for helping out of this...I will go for Samsung galaxy s2.....thank u again:):):)
the battery life is too short coz of its HSDPA and display usage.. phone gets heated up soon wen Data connections are active.. disable APN wen u don't use data connections.. download the APN on/off widget from the market that makes u easy to switch on and off the internet connectivity.. you could get a battery backup for more than a day if the data connections are inactive...
This phn is very amzing its features is very nice&speed is very fast so I like this & latest androidmarket
Have anybody installed other Navigation than Google Maps? Does anyone knows were can I find it? I need navigation for Europe and need maps to be installed on the phone, not using internet all the time.
Anonymous, 22 Aug 2011the battery life for the SG2 is crap. Lasts for almost a day and then it will die off.Hello Mr.. U better dont use smart phone then.. Go use a 2G analog phone... It will last u 10 days. Useless Crapsss
Battery life is better but do u use videos and games than battery will decrease quickly other than is Good.
Hi all, 1stly thx gsmarena for this wonderful feedback column. I was planning to buy my 1st ever smartphone while my mobile plan is going to expire. My wife using iphone3 and all my friend using iphone4 and some still iphone3. I love the build of iphone but not its freedomless iOS and the small screen. I will not buying it unselss it is very cheap. That brought me to other smartphones: htc and samsung. Thx gsmarena again I am able to read good reviews and due to my hand-on experience with iphone, i am able to read review with clear mind. iOS = style (Apple). Android = freedom => style (personal).
I am lucky when 1 need my 1st ever smartphone and the market is quite mature and have plentty of choice from budget android till hi-end android and also iOS. So i bought this SGS2. Was worried its heat and battery isses and wanted to by htc. But htc internal momery turned me away. I do not feel good with it 1GB storage.
Having this SGS2 for 1 week till today, I can say, this phone do not heat up as much as what I read here. It is acceptable for normall usage and I did experienced iphone3 and 4 heat up as much as well. Played simple angrybirdies game for 1 to 2 hrs non-stop the heat is lesser than iphone3. The battery life is, as expected, drain very fast. I can accept it because i seen plentty of apps running there: live photo frame, live wallpaper, 3G data and other android os apps. The android OS is busy. I did tried surfnet with iphone4 2 to 3 hrs long (just to ready SGS2 heat issues and battry issues)and its battery drain fast too from 96% ti 24%.
The only unexpected issue to me is alarm clock. I almost late to work when the 1st time i using its alarm clock. I switch off the phone and the alarm failed to wake the phone. Android OS gig fail in this I think becaouse it seem is nature of Android OS. I bought it and have to accept it. I now using my old SonyEricsson C510 as my alarm clock and it served me perfactly from 2 yrs back til now.
Am I happy with this SGS2? As my 1st smartphone, yes. I love it and I am glad I buy it and not iphone.
Anonymous, 22 Aug 2011hey im called amir...plz s0m1 tell ne ab0ut its battery life....i shall b very thankful 2 u...the battery life for the SG2 is crap. Lasts for almost a day and then it will die off.