peedee21, 10 Aug 2013SONY XPERIA - DIES BEFORE 3 MONTHS and NO ONE IS READY TO REVIVE IT To whom-so-ever this ma... moreit's sad to hear your story. i hope you'll get what you want, since it's a birthday gift from your dad. belated happy birthday
Gitty, 10 Aug 2013Thx ! I m considering to buy it soon ! But i m confused between note2 n xperia z bcoz i like n... moreif you don't like the plastic. so it's obvious that your choice between the two is xz
tarkesh, 10 Aug 2013hey friends can this phone support skype? anyone use skype on this phoneSkype works well on Z!
Max, 10 Aug 2013This is my first review that i am posting. I brought this phone 3 months back and its just an ... morenot hardware issue. You should update it to the latest version. I had the same issue but i dont find it anymore
SONY XPERIA - DIES BEFORE 3 MONTHS and NO ONE IS READY TO REVIVE IT
To whom-so-ever this may concern,
Firstly I would start by saying - I WAS a big fan of Sony .
I had bough the oh-so-tempting ( the Katrina Kaif starrer ) - the great - SONY XPERIA Z on the 19th of May as a birthday gift from my dad . And this was supposed to be the last phone ever to be gifted by my dad. And it has turned out to be an UTTER DISAPPOINTMENT .
The phone refused to charger itself on the 03rd of August '13 . So my dad went to the so-called-authorized -- Service center for getting it checked.
Then I went on the 09th Aug at 11 o'clock to check the status as the toll free no. refused to work. I was told that I will be getting a replaced phone (as sony xperia Z does not get repaired )and was asked to wait 20 min. I waited patiently . After which I was informed that they have to update the OS and that the battery was charging up slowly . I said there is not need for the up gradation - I will do the needful if necessary . She insisted that it was Sony - policy . I grew suspicious - when you buy a new - and if these guys were giving me replaced phone - why did it need up gradation ? But as I had some faith - I let this slide . I was told to come after 3 - 4 hours. I called up again post lunch and was informed that the phone is still not "done" (I don't know what was to be done as it was a new phone ) and that their SERVER was running slow so they could not get it updated. I was assured that the phone will be all ready by 11 o'clock the next day.
I went there and was handed a phone in a brown cardboard box (it had no sony logo or anything on it ) I opened it and was shocked . IT WAS A USED PHONE.
Firstly, it had the front and back scratch guard on with scratches on it . This was supposed to be a replaced phone !!!!!!!! It wasn't even in a ""boxed piece"" .
Secondly, when the sockets were opened - there was dust and black dirt in them.
Thirdly, THIS WAS CLEARLY NOT A REPLACED PHONE .
The receptionist said this is the "replaced phone" we got from sony - you check the IMEI no.
I went on then to speak to the person in charge. (who was the same person I spoke to who said the phone needed up gradation )
I told him point blank - this is not a replaced phone and I will not accept it. He asked me what makes you feel so ? I pointed out the scratch guard - the dirt - and if it was a new phone what software update was needed and if he could not help me - I needed someone who would. He said he needed to talk to his boss and ask PERMISSION (for what I have no clue about ) . He refused to give his boss's contact no. as he said "that is my duty to contact him" !! I also told him that if this is clearly an unboxed piece even if there is only a handset . There is no plastic covering - no internal cardboard to support it - if it was shipped. How was I to trust him that he is not giving me a replaced phone.
Then he went inside - we waited for 20 minutes. He came out saying - that his boss had "Granted him permission" and that I will have to wait to fr sometime to carry out some formalities. I waited for 35 min . In this time I realized there was not a single OFFICIAL Sony XPERIA logo or anything even relating to sony there - except for 2 flimsy cut outs of Katrina Kaif holding the phone - which looked to be stolen from an Xperia prmotional event. The service center also i think conveniently forgot to mentioned that this was a xperia service center only.
The guy then came out with a form to be filled - believe me this was no regular SONY form - and it had a category mentioned where he had to fill in who the vendor was - that was sony . He then filled the reason for complaint (after taking a good whole minute ) was that there was dust on the phone and network problem. And he asked me to sign it . I asked him what was the " network problem " he then scratched it out. I went out and wrote "dust found on a replaced phone" .
Then I went to ask him whether this was an authorized sony xperia service center - and then it it was a CLOUDBURST ! there were - THIRD PARTY VENDORS.
And then the guy went on rude on me and told me that the HO was in Delhi (which I clearly knew and that was the reason I was coming to him and not going to Delhi) and that they have a contract with Sony and blah blah blah !! At this point he wanted him out of there as there was a huge customer base and obviously did not want them to hear that he was not he OFFICIAL sony Xperia GUY !
I asked when was I supposed to contact back if he could give me an ETA and he lashed out on me and said - don't you know ? it's the same like last time - you must be familiar . I was like excuse me. This is no way of serving a customer - let alone courtesy - he was not even empathetic. To get me out of there he has asked me to contact on the 13th of August.
I have clearly mentioned - I need to see the piece unboxed in front of me. If I am still not satisfied and it does not mark upto the expectation of a new replaced phone - I WILL NOT ACCEPT IT and WILL SEND IT BACK.
To end this all - I really had so much faith in Sony as a brand. My first ever phone was a Sony Ericsson. My first ever Laptop was a Sony . My first ever camera was a sony. Our first ever Television upgrade was a Sony and all of them have given me impeccable customer service - SO WHY NOT WITH SONY XPERIA ?
Should I expect my Rs. 40,000 to go down the drain ? Should this me my memory of the LAST phone ever gifted to me by my dad !!!!!
I HOPE NOT.
blitz21x, 09 Aug 2013he is a cheaer! i once drop my phone into a bowl of cooking oil (silly me, placing my phone wh... moreThx ! I m considering to buy it soon ! But i m confused between note2 n xperia z bcoz i like note2 but hate that cheap plastic ! Hows the screen quality, internet speed, battery life compared to samsung ?
zaman, 09 Aug 2013Was wondering guys! My z is UK unbranded unlocked handset and it's still stuck with android ve... moreSony hasn't released to all unbranded handsets, just bulk selections at a time. Some carriers get it first for testing purposes.
saw this fone on Ciara's music video for Im Out. she throw this into fish bowl full of water. awesome
ImAngry, 08 Aug 2013I'm pretty sure all you have to do is go to Google Play and uninstall Hangouts and it will bas... moreBut the prob in 4.2.2 is that hangouts is a built in app which cannot be uninstalled..!
can this phone support skype? anyone use skype on this phone
This is my first review that i am posting. I brought this phone 3 months back and its just an awesome phone but it gave me a serious problem by showing a back spot evrytime i open the camera, even if i take a pic i use to see the black spot in that pics which was pissing me off. I spoke with one of the rep from sony service centre and they asked me to download xperia diagnostics but nothing happened. Then they asked me to repair the phone but again nothing happened. They informed me to visit the sony service centre said they will check and let me know if its a software issue or hardware issue.
Finally they found that its a hardware issue which is unrepairable and informed me that i will get a replacement.
I have Xperia Arc, Xperia S and then i brought this phone because of its amazing design and features.
I understand that these kind of issues rarelly happens but i was worried and thought if this problem would have been occured after one year then it would be my big loss because my warranty period would have been expired at that time.
Although they are giving me a new phone but I am still disappointed with Sony this time.
DEXUS, 10 Aug 2013Wasting money....Horrible camera(it takes paintings not sharp pictures).My old HTC vivid take... moreIn hardware department htc is just a gimmick, Htc flagships are not easily repairable , ifix proved it.lots of people still don't hear about your htc brand.
Anonymous, 09 Aug 2013Sorry, was thinking of the ZL! Yeah both 6602 and 6603 are the same size!yup.
DEXUS, 10 Aug 2013Wasting money....Horrible camera(it takes paintings not sharp pictures).My old HTC vivid take... moreTypical Xperia Z Troller. If you are already wasting money on Xperia Z, why you still want to waste your "precious" time on here. Go to your "brilliant", "vivid", HTC Website and give advice, that are useless if you come here to say you want what phone, take back your butterfly and get out of here.
money....Horrible camera(it takes paintings not sharp pictures).My old HTC vivid takes brilliant pics compared with Z.Average battery.Nice looking,waterproof,but nothing else extraordinary to worth the price.If you wanna buy it wait until the price will be about 250 us dollar.Otherwise you'll be disappointed.I had also HTC one,another poor camera,another disappointment.Looking at Samsung s4,yes better camera and performance,but the artificial AMOLED and FIRST,the CURVY form factor, are not for me.Still looking.May be HTC will build a phone like ONE,but with a camera like in HTC butterfly,waterproof and with sd card slot.