I got my max today I am very excited. But I also face same issue with Wifi.
Wifi,xender or any file transfer app is not working which related with Wifi.
It's 1st time MI is doing a this kind of big disappointment.
And I don't think it's a software's issues.
Coz when Wifi searching and saving password at that time also don't seen Wifi signal on top bar. In Hotspot or xender also same.
MI break trust.
Chinese is..... Chinese
For those who claiming wifi connectivity issues, please ensure contact your reseller instead of claiming it here all phone has wifi issues. I have mine ( 64gb version ) for about 2 weeks, no issues connecting to 4g or wifi ( using 3 network in UK ). Also I have no issues with my unit, received it from gearbest.
I cannot describe how excited I was to get my MI Max and now I cannot describe how agonized, appalled & disgusted I am with MI Max and more importantly Xiaomi.
As many others, I realize, I noticed a problem with Wi-Fi connection on my MI Max which stated "saved" but not actually connecting to the internet. I walked into your Bannerghata road, Bangalore service center today afternoon at ~1 pm to see several other customers queuing up for the same issue, for the same phablet. After waiting for around an hour or so, the service center rep called upon me, acknowledged the issue and informed that a Â‘software patch upgradeÂ’ is likely to resolve the issue and if still unresolved I would need to reach out on the customer care (1800###..). As directed by the rep, I removed the sim & memory card and handed over Â‘MI(my)Â’ phone to him. He then asked to log-off the MI account, which I tired but couldnÂ’t because the phone wasnÂ’t connected to the internet. I specifically asked him if I should put the sim back and try and he said Â“thatÂ’s okay, we can do it laterÂ”. Not having a clue what will transpire next, I handed over the phone to him Â– I wish I knew better!
Around 45 minutes of further wait, the rep got my phone. Post the initial setup, we tried connecting to Wi-Fi, but we didnÂ’t succeed. I tried exiting to the main menu on the phone, but the message on the screen insisted that I login to the MI account but I wasnÂ’t able to in spite of repeatedly entering accurate password. We failed to navigate to any other screen. The service center rep took the phone to his manager and they opened-up the phoneÂ… and another hour of waitÂ…. All this while, there were plenty of agitated and almost distraught customers showing immense dissatisfaction with the service but more prominently with XIAOMI. And Â‘MI(my)Â’ phone laid there with its veins and wires flying around, mutilated. Only after numerous attempts and intensive efforts of around 30 minutes they were able to integrate the components of my phone.
After handing over the phone and the job-sheet to me, the rep and his manager suggested I talk to the customer care. Since morning, at different times, I had attempted to call customer service tens of times but to no avail. 20 minutes of rigorous back-to-back calling and I succeeded. A lady answered - couldnÂ’t find the job-sheet info Â– put me on hold Â– 12 minutes Â– I decided to hang up. Multiple attempts again and a guy answered Â– I mentioned all whatÂ’s transpired, he affirmed I will get a replacement and assured that someone will call me within 24 hrs (tomorrow is Sunday!). I also realized on the call there is a drastic drop in the voice quality from the microphone and even the phoneÂ’s loud speaker.
I informed the service center manager about the voice quality issue and that Â‘we canÂ’t be able toÂ’ turn on or off the screen unless itÂ’s turned on by an external factor (phone call, notification on charging)! He checked, acknowledged and assured that I would get a replacement soon and provided me with his personal mobile number as well.
I reached home after 5 hour of this ordeal!! I have now set the screen timeout to Â‘neverÂ’ Â– meaning the mammoth 4850 MAH battery is being utilized to its fullest. Furthermore, I realized that there am unable to set the fingerprint scanner up, have lost the option to do so. DonÂ’t know what else is to follow!!
So as it stands, what started out as being amidst the rampant WI-FI issue with MI Max phones of this lot, it has exacerbated into issues with the speakers, finger-print scanner and more agonizingly the jam-packed power button of this next BIG thing!
I must add here that be it at the service center or at customer care, the reps did try all that they could but seemingly helpless hence failing in delivering any resolution Â– in fact adding insult to injury! I reckon they, like your customers, have been let down by you Â– XIAOMI.
Friends those having a major issues with their Mi Max and Redmi Note 3 devices go to the official Redmi India page on Facebook.They respond quickly on your complain within 24 Hours.
I purchased mi max on 5th august 2016 from mi official website.phone looking good.nice design.but I started mobile and connected to WiFi ,its not working.when ever I connect to WiFi and write my password its only saved it but not connect.I tasted all security formats but its not working. I also change my router but still its not working. I talk to customer care executive and then I did everything that he guided to me but still I won't able to connect to WiFi.its rear and front camera quality are also very bad.I asked for refund and they said no to me. So Plz don't think to buy mi max its a faulty device.
Wi-Fi is not working, 08 Aug 2016Sending it back to Flipkart as Wi-Fi is not connectingGo for honor note 8
I received this today. In this mobile is WiFi is not at all working. It's just waste of money. I'm not at all satisfied.
kgvenky, 08 Aug 2016I received Mi Max today. I bought from mi India store directly. I am also facing Wifi Connecti... morei also received my Mi Max Yesterday.. same problem of wifi not connecting..
call center people said it is a software problem and will be updated soon...
dont know what to do , trust them or not
I received Mi Max today. I bought from mi India store directly. I am also facing Wifi Connectivity issues. It is not connecting any Wifi router including my MI3 hotspot.
The phone is useless for me with-out Wifi. I bought this big phone only for emails and online purchase etc.
My account is mi store still showing out-for-delivery. I am not whether I get option to return ir or replacement
I have brought my mi max phone on saturday its wifi is not working very bad experience of wifi
I hd got mi max yesterday nd m also facing same WiFi connectivity problem
Users who have received defective MI Max handsets (Wifi Issues), It is a hardware defect , hence initiate the replacement / refund process ASAP. Keep the Customer care of MI and Eretailer site informed.
Anonymous, 06 Aug 2016pls Dont buy MI MAX, there is problem in WIFI Connectivity.Thanks for updating us I will update my friends about wifi connectivity issues in Mi Max.And also give advice him/her stay away from Xiaomi devices especially Mi Max.