I bought this phone about 2 weeks ago and for me everything works fine. I dont know why everyone saying about problem with touch, btw great phone :)
tol u all....do not buy this phone especially from alcatel,i had very bad experience with the company,asking them to change a new phone becuse of the problematic hero phone i bought.u know what the fuck they said?they told me,their company does not exchange problematic phones and its not their policy to do so even their products are havinf serious issues,tht is from their official website!please let this company go bankrupt again as they dont even value their customers!do not buy any alcatel phones!waste your money only!
I bought mine in Hong Kong 3 months ago and now I can too experience the very annoying screen issue, in particular with the keyboard (whatsapp is a torture). Sometimes the touch screen becomes crazy and I have to shut down. Why is this hapenning? Any solutions? Apart from this crucial issue, the phone is really good. BTW someone knows where to buy the e-ink cover?
I bought mine in HK two months ago and now experience also the keyboard problem. It is not a bad phone otherwise :(
I'm afraid that I also must suggest to stay way from this phone. After having touchscreen problems with my first one, it was replaced and a couple weeks later the same problem again; faulty response from touchscreen makes this otherwise excellent device unusable
kHaled, 12 Jun 2014I Have The Hero From Egypt Since 2 Months Ago & Every Thing was Ok Until This Issue Happen... moreHave you tried replacing your phone from rizkallah... If you did please advise what happened. I am fed up from this freakin phone
do not buy this problematic phone!TOUCH SCREEN HV PROBLEMS IN JUST 4-6 DAYS!stay away from alcatel!this is a bankrupt company tht does not care about their products n customers satisfaction!do not buy alcatel phones anymore!let thisd company go bust again!they do not even wanna change new phone when it has problem in just few days!do not buy alcatel phones i repeat do not buy alcatel phones!
I've just bought Alcatel one touch hero 2 days ago and having issue with the touch screen, it can't be used at all. This really sucks! Hope ALCATEL FIX THIS.
I Have The Hero From Egypt Since 2 Months Ago & Every Thing was Ok Until This Issue Happened To Me Also
The Top Touch Screen didn't Work At All .
All options which Been On Upper Screen Dose not Work
vahid, 08 Jun 2014Same problem...shit touch screensame problem to me.can you help me to resolve it?
i want to change my screen
Anonymous, 06 Jun 2014very bad touch screen hope to solve this issue ASAPSame problem...shit touch screen
Have taken points from all corners ,all the same am planing to get one from Dubai soon ,should i go ahead ??????
m.awny, 19 Apr 2014touch not responding directly must touch more than 1 time to respond. Agent REZKALLAH told m... morei hv been using tis phone more than 3 months, for those with touch screen issue, simply press the lock button, and the unlock it..that worked for me all the time
Dear Alcatel, please, upgrade this phone. This current model has too low CPU and touch problems
Anonymous, 23 Apr 2014In what country is this available?Mainland China called TCl n3
haythamyosri, 26 Apr 2014hi all, I'm going to buy Alcatel Hero from Egypt but i'm hearing about the common problems o... moreThe touch driver of touch screen is very complicated after I buy one.The cpu can't afford high density screen and user couldn't use to much software and at same time. If you do so the cellphone become slower. If you how to release process of cpu. It will be a high value phone.