I have had 3 of these now, the original and two warranty replacement devices I keep having issues. My first one stopped powering on after 3 months. Three months later my second phone would not charge anymore, and now my third one will not connect to the cellular network, the screen goes blue, and it powers off every 10 minutes or so. I take good care of my phones. They are always kept in a case with a screen protector and have no physical or liquid damage. It appears Alcatel has major quality control issues with their phones. I will never buy from them again. Do yourself a favor and avoid this phone.
Best phone yet for the price; Not sure about complaints from others but mine is working exceptionally well and the phone upgraded to marshmallow during setup. It is working as expected - Screen, speakers, battery are good with some lag occasionally but that is expected as it is not a game phone.
I've had the idol for about 3 or 4 months. Here's what I think. Picture quality is great. Dual speakers are good. Every once and a while I get some distortion, but no big deal. Good things about the phone:
Has swap function that allows phone to be used normally whether it's rightside up or upside down.
Double tap power opens camera. Very cool.
Camera top right corner placement is nice.
Wide angle 8mp front camera is fantastic for selfies.
DJ mix software installed fun to play with.
Gps works great and very little lag.
Bad things about phone:
Camera app will occasionally crash or not open, especially after marshmallow upgrade.
SD card read issues. Phone would crash when trying to save photos straight to card.
The phone is not very business friendly. Email is tricky. The default email app is junk. I'm still working on finding an aftermarket one I like. Multiple issues with group messaging. It takes a very long time to download images from groups. Constant text send failures to groups. Multitasking is ok, but lacking.
Overall I enjoy the phone. I think the user interface could be better and besides the business use stuff, it's well worth the price. Its a great phone for media but subpar for anything else.
mine overheats too. have had it 3 months and just had to send it in for warranty work.
I got the idol 4 and....yep!i camed back to idol 3!it's 1.5 years old but still have life in it....for me is better than the idol4(non s)much much better
This phone is garbage. Even for the price, it's still garbage. I probably could've paid less for an equal piece of garbage.
1. Overheats very easily. I've had to try a few different apps to fix this. None of them work.
2. Both cameras have sub-par quality.
3. Processor is very slow.
4. My biggest complaint is the phone just restarts whenever it wants to. Not while it's overheating. Not when I have too many apps open. Just restarts at any random time.
Not recommended for anyone outside the US. Updates received there a year ago still haven't reached other regions. Instagram videos don't play and it's noticeably laggy half the time. Read the updates fix this problem but still don't have any. 👎👎
GS, 16 Sep 2016Worst cellphone ever!! never have I had such bad experience with a smartphone, I've had it for... morephone is excellent but you're hooked up tro jan , Now go to play store and install stubborn tro jan killer and run to clean Tro jans and the phone will be as good as new
Worst cellphone ever!! never have I had such bad experience with a smartphone, I've had it for two months, the camera quality is terrible. the keyboard on whatsapp dial itself alone, when you open the app the keys start typing alone! and also when you plug the speaker you can't hear the music... I don't know if I got a dud but I wouldn't recommend this cellphone at all.
I could nvr get out of sleep mode w. This phone. The power button only works occasionally which mean hard to screen shot, hard to turn on once the phone is off and cant get out of sleep mode. Emojis wouldn't work on instgram or facebook. Awesome speakers and everything else.
Dear valued customer,
Thank you for getting in touch with us.
We plan to release Android 6.0 OS for IDOL 3.As we have many ONE TOUCH IDOL 3 shippment to different regions around the world and each shippment will be with different Cu like 6039X-2XCFMK1, 6039X-2XALSI1, etc, we will start to ugprade IDOL 3 to Mashwallow from one Cu to another.So not all IDOL 3 will be upgraded to Mashwallow at the same time. And we can't tell definite day for your IDOL 3.
For the money this phone has great specs, nice size 5.5" 1080 p screen, marshmallow update is great. Not sure what all the fuss is about problems, maybe those who couldn't wait for the android 6.0 update messed up their phone with a custom rom? Anyway no regrets, glad i waited for the official rom to get sorted out.
My idol 3 was rooted so i had to get MM from xda developers... I flashed it via twrp and I have absolutly no problem!! It is the original software and it's realy smooth and fast. I'd say idol 3 still remain the best phone created by Alcatel so far...
steamie3, 21 Aug 2016Your right, the update is pure GARBAGE, i loved my Idol 3, now after the update i DON'T. Too... moreI Don't know about you, but I love the android 6.0 update. I get no lag and everything is smooth. My battery life is great too.