i you want to reset your phone, press and hold volume +- and power button at the same time for 30 seconds, the phone will start with out reset like just normal boot up.
Great phone. The battery life is very good - 2 days with - 3G, sync on , 220min screen on, 70min talk. IPS screen is brilliant. I've never had a problem with shut down. GPS navigation is working ok, but there is no GLONASS support. My device is 8008X - one sim card only, android 4.2.1
Pnam, 01 Nov 2013Does this phone really just shut down suddenly like some people say?if so,does Alcatel agent r... moreUnfortunately it really does shutdown by itself and charging the phone won't help. You won't be able to turn on the phone unless you go to the service center and let them reset your phone.
I am not sure if its a software problem but I brought mine to the service center and the reformatted my phone. It was a good thing all my photos were saved on my sd card.
I guess if the battery were accessible or there was a reset button it would have been easier for the users to turn the phone back on.
I will never buy any products of alcatel again...ever! I bought the phone alcatel one touch scribe hd 1 month ago. I paid 320€ for it. After 1 month of using,the phone turn off by it self twice and wouldn't turn on again. And before it turned off, i still saw the battery level quite high.
I am really disappointed with alcatel..i regret having bought the phone. I am from the hague
I bought this phone 4 weeks ago. Afrer 3 days of using it turned of it self and wouldnt be on again until next day. Today, after 4 weeks, it turned off again, i am really disappointed with this phone. The battery runs out really quickly.
I will never buy anything from alcatel again.
My alcatel one touch scribe HD is dead after few days of using it, actually i didnt play alot of games on it casual use, the phone wont turn-on anymore since it wont open by pressing the lock key, im afraid of opening it since i lost all the documents for warranty, only the unit i have now.
now i regret buying this phone, since this phone cannot open the back cover.
overall, this is a good phone at its price range... Nice display and amazing UI... it meets the demand of high end devices.
For those of you having problem with the phone passing out, here are the following advice;
1. Never try disabling apps you're not sure of itsfunctions
2. Stay away from launcher apps that changes the phone UI
(In my own case, my phone passed out after 25 minutes of installing Lightning Launcher. .. my phone works now flawlessly after I have uninstalled aforementioned app and factory resetted my phone. ..
3.. don't upgrade to the new firmware as it might be a demo version which is not well tested and examined .. if you insist on upgrading, please do it through your PC not phone
Does this phone really just shut down suddenly like some people say?if so,does Alcatel agent recover it?
kennylyne, 14 Oct 2013I am having the same problem with my phone too. It just passes out at times. As long as it tur... moreAlcatel's agent in Egypt and all the agents of Electrical appliances here have to either fix the device in a period of 14 days maximum, otherwise, they are obliged to give you a new one instead..
kitkat, 17 Oct 2013You bought this phone 2 months back snd the phone was just release a week ago!!!Voice dial - yes or no?
Paulo Tx, 13 Oct 2013I bought this smartphone only 2 months ago, and he is already dead. I tried to make a phone ca... moreYou bought this phone 2 months back snd the phone was just release a week ago!!!
I am having the same problem with my phone too. It just passes out at times. As long as it turns on again. And will not remain dead, i'm okay with it.
But i don't know why Scribe phones experience this. I truly hope Alcatel could address this issue. And i sure do hope too that they improve their customer service. 1-2 months without a phone is such a long time
I bought this smartphone only 2 months ago, and he is already dead. I tried to make a phone call and it went all black and did not work since then. I was very happy with it, very fast, long battery but all that doesn`t matter if it doesnt work.
I am from Portugal and i was looking for a cheap ( it costs 350 euros)good specs. Im waiting for 1 month and still no answer from warranty !!!!!!!! Too bad to be true I WON`T BUY ALCATEL NO MORE .
I am having problems with the phone at the moment. The phone went dead without me touching the power button nor anything on screen. When the display dimmed and I tried to unlock it, the display just went blank. I had to restart vol up+power then the phone went back to normal operation. Having more than a couple of times already. Is there anyone having this problem? FYI, I didnt install any invasive system apps other than snapseed, whatsapp, add watermark free, facebook and pages manager.
my phone battery dead
open up the phone casing
i found the phone using
Li polymer battery
not li ion
I bought this smart phone one month ago.It's amazing for the price,the battery last long,very good speed,up to now it is fantastic...
Bought this phone last May 26. The phone performed very good. It handled 3d games without any lag. Gameplay with frontline commando d-day was very smooth. Battery life was excellent. Browsing experience was smooth and fast.
I enjoyed my phone until it died on me the other day. I sent it to the local service center and they told me it will take 1-2 months to repair. I am am not sure if this is only in the Philippines but 1-2 months to repair a phone is too slow. Someone from the service center also informed me that this was a common problem with Alcatel phones.
This wasn't my first Alcatel phone, but I guess buying a phone from a not so popular brand has its risks. I've bought numerous phones from other brands before and this is the first time I experienced buying a phone that only lasted a less than 6 months.
The only time I bought a phone that lasted only 2 months was when I bought a Cherry mobile phone. I didn't expect this from a brand like Alcatel. I guess I should have stuck with Samsung, LG, Apple, or Nokia. Alcatel should learn that after sales and quality of your product is very important if you want to stay competitive in the market.
I am still waiting for my phone to be returned to me 2 months from now. After this unpleasant experience, I won't be buying any Alcatel phones anymore. I am very disappointed with this brand and I regret even recommending it to my friends and family.