The camera problem is becoz of using Skype in your mobile. Just make factory reset your mobile and the camera problem will solve. but if you use again Skype, then the camera will stop again.
Just Follow the instructions in my original post (the russian ROM).
+ One IMPORTANT thing i forgot to mention.
UNINSTALL KINGSOFT OFFICE. everything is working fine without it.
4 days now and no camera freeze.
Ahmad Barakat, 13 Mar 2014My Dear jols.
The problem has been aroused with the latest update.
This ROM is extremely sta... moreDear sir,
Can you tell me please what must i do for résolve this problem of my scribe HD
And thank you un advance for your help
My phone finally died. I restarted it for the second time like two days ago (because the camera died again), and today the screen decided not to work. The phone had like the 85% of battery, so i dont knot what happened or to do. Its cold, so is not working. Im really upset, it was a great phone but its giving me a lot of problems...
For how many days does your phone lasts without camera freezing? If it exceeds 4 days im gonna try what you did. Im afraid thay my warranty would be voided if i root my phone.
My Dear jols.
The problem has been aroused with the latest update.
This ROM is extremely stable not like the one it had nor the last upgrade.
Previously two hours post the device restart and the camera freezes.
With this one the device never showed a problem. Alhamdu Lellah (Thank GOD).
+It's rooted already. he he he :)
Anonymous, 12 Mar 2014I had the same camera problem on my Scribe HD, where it only shows a dark screen, and this ste... moremy service center technician i think did this already with my phone. he said he updated my software to the latest one. he told me to come back if my camera still malfunction then he will forward my phone to the main service center since my phone still has a warranty. he also said that it might be the module if the problem shows again.. after 2 days from upgrading my software, the problem with the camera occurs again. it annoys me very much. i had to try this step first and if the problem still persist, i have no more choice but to bring it back.
Ahmad Barakat, 12 Mar 2014GUYS, GOOD NEWS. I've been searching over and over till i found this page. http://www.androi... moredoes it work? I already went to the service center for my scribe hd, they did software update. my camera doesnt hang for 2 days. but after 2 days it freezes again and i need to restart again my phone for the camera to function. the technician said that if the problem still persist, they will forward my phone to alcatel main office because he said that the problem might be the module already. -_-
GUYS, GOOD NEWS.
I've been searching over and over till i found this page.
Download the files, follow the instructions.
This Russian-English ROM is sooooo stable and it supports Arabic as well.
The Battery Lasts as before, The camera works with no problems.
*Page in Bulgarian so browse it with chrome for the translation.
vino, 07 Mar 2014reply got it from alcatel.! Thank you for contacting Alcatel Onetouch! We sincerely apolog... moreI had the same camera problem on my Scribe HD, where it only shows a dark screen, and this step worked on my phone. My camera is working so far. It already lasted overnight. I upgraded the phone with One Touch Upgrade which I got from the site. I did not use the factory reset from the phone. The One Touch Upgrade resets the whole phone, and surprisingly, the camera is now working!
Sooraj, 10 Mar 2014 then you have to give the phone for servicing with authorized service centre. thanks, it looks like is the only option i have...
I've been using this phone and it was so nice and never faced a problem.....till the update!!!
The battery now dies faster and the camera freezes all the time and i have to restart it over and over.
God damn it.
The first problem with Alcatel in 10 years experience.
And when i contacted them online they sent me a silly & stupid reply.
Anonymous, 09 Mar 2014I did and the problem was solved for two days and the camera is broken again
then you have to give the phone for servicing with authorized service centre.
Sooraj, 09 Mar 2014Do the factory reset, this will solve all the issues..I had experienced. I did and the problem was solved for two days and the camera is broken again
Two weeks ago my camera stoped working, and apps like instagram, which use it, also dont work properly.
I updated the system because i though maybe the problem was the fact that since i had the phone i didnt updated it, but it didnt work.
Few days ago i restarted the phone and for two days it worked perfectly, but the third day the camera and other thing started to work bad again.
I have noticed too problems with the battery (it dies faster), but when i restarted the phone and camera started to work, i think the battery was ok, at lest that two days.
Is it possible? does anyone know what can be happening and why looks like our phones started to work bad at the same time?
Please provide an update to resolve the problem of freezing the camera phone instead of the current version 4.2.1
blazej, 07 Mar 2014Factory reset dosent solve the problem with camera ;( do anyone has other tips?? Did anyone c... morereply got it from alcatel.!
Thank you for contacting Alcatel Onetouch!
We sincerely apologize the inconvenience!
Please try to reset your phone or upgrade your phone with one touch upgrade tool.
1.Reset your phone by accessing into menu--settings--privacy--factory data reset; Please note that user data format will erase all data from your phone (not include SD card files and current system software).
2.Upgrade your phone with one touch upgrade which can be downloaded from the following website:
You can also refer to the following FOTA FAQ to upgrade your phone:
Q3How can I use FOTA to make phone upgrade?
If the problem persists, please contact our repair center to check:
Again thank you and have a wonderful day.
Should you have another request, do not hesitate to contact us.
Thank you for choosing Alcatel!