blazej, 07 Mar 2014Factory reset dosent solve the problem with camera ;( do anyone has other tips?? Did anyone c... moreYes,
I have contacted them with email. But the response to do the factory reset or to flash it ourself with the available software from their website.
Factory reset dosent solve the problem with camera ;( do anyone has other tips?? Did anyone contact with alcatel with this problem??
Same problem here. Bought from Harvey Norman in NZ, reduced price $222 down from $599. First unit shut itself off after 6 weeks, wouldn't turn back on. Took it back. They sent it to techs. Techs said it was a hardware issue, ordered new unit. New unit came, had a problem with the screen (bright spot). Ordered another new unit. Next new unit came, worked okay for 6 hours, then shut off and wouldn't turn back on. Used tip from below, using on button and volume + to force it to restart. Will now see how this unit goes. If it continues to shut down and not turn back on, then we will be returning it for a full refund.
my camera, flash light and some apps didnt work properly...
what i do?
first: make a backup in "Clout backup". all apps ,names or what you want to keep
second: restore factory settings,(settings;backup and reset;factory data reset) (all in fhone will erase)
thirth: go to Cloud backup and restore last your backup
may do this few times ,becose didnt restore everything from a first time
that is : phome will work again
jols, 05 Mar 2014i also experience the same problem. my camera freezes/lags most of the time this few days. i a... moremy camera also freezes what shall i do? i have to restart it first so that it will function. :(
Cherry, 01 Mar 2014I experience the same problem. Please, help. I bought the unit only few days ago. Me too that is my problem too
i also experience the same problem. my camera freezes/lags most of the time this few days. i already had this phone for 6 months and its just this days i experienced the problem.. i had to restart the phone in order for it to function again.already tried factory reset but still the problem occurs. anyone know how to fix this? help please. thanks in advance.
raphael joseph, 01 Mar 2014Can anyone tell me how to fix my scribe hd?? My camera is not working even my flashlight. Ple... moreI am facing same problem, camera & galley is not working sometimes. Can anyone advice how to fix it...shall I updated a new firmware...pls help
Can anyone tell me how to fix my scribe hd?? My camera is not working even my flashlight. Please help me.
Martin, 27 Feb 2014Camera not working....says gallery is not responding....but I can look a pictures in my galler... moreI experience the same problem. Please, help. I bought the unit only few days ago.
amyslit, 18 Jan 2014New firmware update.. Everything works fine now.... Give it a try... What systems update is that?
I have got also problem with camera. Any aplication witch is connected to camera dosent work. Only black screen is shown. Anyone know the solution ????
I also experience the random freeze/black video in the cam app since a week.
I can't really pinpoint at what what point it started to go bad. It surely wasn't with a system update.
If it keeps bothering me, I'll try a factory reset.
Any other suggestions before doing that?
Dr mt, 18 Jan 2014very bad phone shut down suddenly many times and does't restart before 24hrs i think due to ... moresame here, they change the phone same model, not after 12 time in 3 months time to the service center....busy day for me using scribe hd
Tamerelturky, 22 Feb 2014I have this problem and i can't fixed tel me if you fixed this thanks i have the same problem we the camera open it give black screen and don't work, i have to restart the phone
Camera not working....says gallery is not responding....but I can look a pictures in my gallery... Just no camera... Help.
can anybody here experience the white small spot light in the center of the screen i see when the background is white ?