Found this site yesterday as I was searching for solutions to the 'running out of memory' and slow response issue a number of other people are encountering with their Alcatel POP4. I was very hacked off with the phone.
My provider is Tesco and their telephone customer service weren't particularly helpful. Last night I happened to be in a Tesco store (Havant) with an in-house mobile phone department. I mentioned the issues I was having and the store assistant was incredibly helpful. He removed (uninstalled/disabled - it depends on the app whether you can uninstall/disable) what I didn't need/want. The result........ the phone is working and is pretty quick.
Give the process a chance - see the posting from 'Sam' on 22 Mar 2017 for example, of what to do.
Also, keep on top of the storage situation and use things like Google Photos to limit what you're storing on your phone.
I've just lost a good 200 photos that a put on my phone from my camera, it's been absolutely fine for months till now. In fact I was in the process of making framed prints to sell but now they're all gone. Oh, I almost forgot, slow performance and hardly any apps can run.
Marco VanB 9, 27 Mar 2017Never ever again!!!!! Do not buy this piece of crap. Constantly out of memory even with an e... moreThis phone is utterly useless. I am bombarded with add all the time and it is slow and horrible. I want my contract revoked even if it means changing my number
I really like it apart from three things:
1. The volume keeps messing up and the loudest sound setting is soo quiet now!
2. The storage is shocking.
3. Youtube or any other videos from any website pause on their own randomly and it get on my nerves so much! Especially when you're trying to listen to music and it keeps pausing! You then have to press play again! It's not even buffering! Does anyone have any ideas?
This has to be the worst phone iv ever bought and I have had alot of phones. The first day I gave it to my 3 year old without using it myself and a porn site popped up! I had not downloaded any app at that stage and I certainly don't watch porn. When I answer the phone, which is difficult in itself, I get cut off. sometimes if I try to answer random pop ups come up and I cant answer. All in all, you would have to pay someone to take this heap of s..t from you. There is so much more stuff that is wrong with this phone, I just dont have the time to say it. What a waste of 125euro
Anonymous, 28 Apr 2017My pop4 plus hotspot is not connecting. Anyone with similar experience/solutionAlcatel pop4 I hotspot not working please help some one
Helen, 14 May 2017Husband just bought me this beginning of a two day nightmare basic instructions a joke so had ... morenot to the phone because all android programs work (almost) the same on every phone, I would say that this is your first Android phone and maybe a little ignorance or even years, but the best that you work with someone who has more knowledge for these appliances. Be patient, and later you will be very interest, this is not your old phone with buttons so you should be patient. I wish you luck .
Husband just bought me this beginning of a two day nightmare basic instructions a joke so had to go to Utube to learn how to set it up. Couldn't find start button, constantly asking for password going around in circles never ever known anything so complicated don't buy this complicated rubbish. I only requested it as reviews said easy to use what rubbish going back to store tomorrow for refund.
My pop4 plus hotspot is not connecting. Anyone with similar experience/solution
Sam, 22 Mar 2017Got an Alcatel POP4 as a gift (incl 2 yr contract paid up) several months ago. My first '2n... moreME & my partner planning to buy pop 4 plus next week. Despite of so many negative comments regarding to this device, I had finally found & red a positive comments to it! :-) at least now I have the couraged to buy pop 4+ & learned how to do with it esp. with storage issue. I was in love with the physical apperance of the unit & its specs yet budgeted smartphone. Excited to use it ❤
Sam, 22 Mar 2017Got an Alcatel POP4 as a gift (incl 2 yr contract paid up) several months ago. My first '2n... moreME & my partner planning to buy pop 4 plus next week. Deapite of so many negative comments regarding to this device, I had finally red a positive comments! :-) at least now I have the couraged to buy pop 4+ & knew how to do with it. I was in love with the physical apperance of the unit & its specs yet budgeted smartphone.c
in fact the thing about using an external sdcard as internal is all false advertisement. you can configure that but it doesn't work. this phone has an horrible OS that uses most of the ROM space and you can only use less than 3GB.
clicking "the 3 dots again when you have set external to internal is to migrate data" is fake, it doesn't o anything at all. i understand that this is a cheap phone, but i'm i always use cheap phones, but this one is a cheap fraud.
the screen is nice for the price, i also like the design, and it would be a nice phone with a nice OS that doesn't use all the space available. sadly, this is only a nice phone but impossible to use as a smartphone.
to everyone saying there running out of storage when sd card set as internal the problem is if you use your brain you need to click the 3 dots again when you have set external to internal is to MIGRATE DATA so all the data will be transfered to newly set internal sd card for apss that are set to sd card apps that need internal will always use the normal internal no matter what
Never ever again!!!!!
Do not buy this piece of crap.
Constantly out of memory even with an external card as extra internal memory.
Lermz, 20 Mar 2017How to format the sd card as internal memory...need help plsInsert micro SD card
Go to Settings / storage and USB
Choose sd card
3 dots top right choose settings
3rd option is format sd as internal
Got an Alcatel POP4 as a gift (incl 2 yr contract paid up) several months ago.
My first '2nd generation' smartphone. I don't like any mobiles because their intrusiveness outweighs their convenience for me. So I didn't rush to replace my stack of tiny phones.
But I'm a 20yr experienced tech with PCs/Laptops and Android tablets so I knew a lot already about how to tweak this device.
When I got it I immediately put a 32GB SD card in and uninstalled or disabled all the apps (most of the baked-in Google, games and Alcatel apps) I didn't want = frees up lots of space/memory. Plus restricted background data (stops a lot of apps secretly calling home and costing lots of money). That all saves battery.
Battery is good, despite all-day use, every day. Needs a boost once a day or a full charge every 2.5 days.
Installed all my tried and tested email/browser/search/security/games/utilities apps, photos, videos, music.
I use the POP4 mainly as a tablet and for vid calls overseas. I don't need any of the 'social media' and bloatware trash.
Everything works well/as I want and need it to. Photos are very good quality, Skype vid calls are great. Music and vid replay is great, sound is surprisingly good. Style is fine, build quality is great.
Have to emphasise how impressed I am with its solid all-round performance.
The two big bugbears with the POP4 are:
IMHO Alcatel made a BIG mistake in providing only a tiny 8GB internal memory. They would have sold many more and had fewer returns and complaints with a decent 16GB mem. This phone really does deserve more!
I've run into the 'insufficient space, can't install app' message like many others. Easy fix for this is to delete each app's data cache (but check that you're not deleting anything you need to save).
>SETTINGS>STORAGE>APPS> [choose and open apps individually]> CLICK CLEAR DATA [if you're sure you want to wipe it - most apps don't hold crucial info like photos or documents in cache, backup to SD card or other device via USB before wiping if so]
Don't forget, all this %^&*!ware is eating up your battery if you don't disable it at least. This is why people here are complaining about the battery drain. It's not the battery, it's all this rubbish calling home in the background.
Not going to convert the SD into internal memory. It becomes less flexible and less accessible/tweakable.
2. UNABLE TO WIPE BAKED-IN APPS (GOOGLE, ALCATEL AND OTHER BLOATWARE)
I can't root this phone because it invalidates the contract and warranty. Otherwise all this !*&%^ ware would be long gone!
If I owned this POP4 outright, I wouldn't hesitate to root it and get it kitted out exactly as I want it.
Alcatel should be ashamed of themselves for putting in a small internal memory and loading it with their own stuff on top of all the endless Google bloat (how many Google apps do people really use?!)
Apart from those 2 things, I reckon this is a great phone for the cost.
But you have to know how to workaround these unnecessary limitations.