t-rex is correct about 14 day returns policy on i phone because i read the damn lot on o2 website but under uk law you cannot just return a product because you have changed your mind but you can have refund or exchange if product is faulty,,if the product develops a fault after 28 days it goes for repair up to manufacturers standrd gaurantee and yes these gaurantees can vary up to 10 years..BUT some shops do have their own policies and some returns can always be at the managers discretion whether they give you a new item if its just outside 28 day period in fact any shop can have any policy if it wants as long as it has the standard uk law as ive stated above hence the term this does not affect your statutory rights.If you could take the i phone for a test drive like you could a car then you have accepted the produt as such and the 14 day return would be void but because this chance to test out or trial a mobile is not an option most stores give a 14 exchange policy at least but not many will just give you a refund even carfone
Craig is ALWAYS negative about Apple, they will be VERY successful
anyway also in the UK ,the device is simply best of the best...
announced earlier today, a 7 day change of mind policy has been introduced, (but may go away again) however as previously mentioned, it has some really strict and as of yet unknown stipulations, one of which i would speculate that the phone is not even touched!
That is not actually true.... There is NO change of mind policy,
There is however a 7 day return if you have failed the credit check. You must provide proof that you have failed.
There is no IR and bluetoot file transfer, but the user interface and the overall consruction and ease of use make it the best portable phone and internet device ever, Nokia has a LONG way to go to come even close the software make the difference and the way anybody can get to use it in seconds .....
Just found out that CPW are allowing a 7 day change of mind (subject to some very tight T&C`s). Dont yet know if this applies to Apple and O2 but I would guess it does.
This is still NOT a legal right thought T Rex. If you work in retail, and it seems you must, then your understanding of consumer law would be funny if it was not such a bad example of poor training/knowledge. I feel sorry for your customers and the bad advice they must be getting form you if you actually believe what you are saying is legally accurate. Check your facts on any consumer web site and you will see you are utterly incorrect.
In response to Rich and the post yesterday about the "law". Under UK consumer law you have no right at all to return goods if you change your mind after point of purchase. You have a right to return for exchange or refund if faulty but NOT for a change of mind. In regard to the iphone (and other mobile handsets) if you returned for refund due to a fault this applies to the product itself and NOT the contract. So if you returned an iphone that was faulty and did not want a replacement you would almost certainly still have to pay the contract itself.
It is a popular mis conception that you have a right to a change of mind, this is NOT the case. Please dont think that you do or it could become a VERY expensive home trial.
As to the distance selling act (buying online and over the phone) the legislation is actually 7 days NOT 14.
Anyone wishing to check this information can do so easily by going to consumerdirect.gov.uk.
Please, DONT buy things thinking you have a right to play with them at home and then return them. You don`t. Many shops DO allow this but many more DONT and it is NOT a legal right for the consumer.
There is no IR port to transfer the data and also the bluetooth is headset supported.
Why you want to spend so much money on this ..wait for Nokia 888.
if india is rural then there'e no priority for wifi then you should know that india doesn't supports 3g services did ever made a video call in india iam also from india atleast now a days ppl do have a wifi network so kindly clear your doubts and iphone is a aweosome phone as it is already named a innovation of the year by time
I have only 2 days with my iphone and i am very happy fot my buy, people complain for the ipod even they dont know it, the browser internet is amazing its like a mac computer, i got firmware 1.1.1.and it is with no problem ( my iphone is unlocked) the only problem for me is the touchscreen its get dirty quickly =(
microsoft platform? why the hell would apple design something with a crappy windows operating system? thats like saying why dont nokia phones write samsung on the front. stupid...
"By law all companies must provide a grace period for products.
Online purchases normally have a 14 day return period because the consumer has not physically seen the goods at purchase, they may change their mind once they get their hands on it properly. Apple online purchases have this 14 day return period so I'm sure they'd offer it on their iPhone.
inn store purchases usually have a 7 day return period because you have seen the goods in person and chosen to buy it.
During these periods you can get an exchange or full refund if you have changed your mind. But the product must be in as new condition, any marks on it and you're stuck with it.
O2 CANNOT pick and choose which products they offer return periods too I'm afraid thats against the law.
But usually in both cases you have up to 28 days after the purchase to exchange the product if it is faulty."
Thats not true at all. no shop has to accept anything back for any reason otehr than if the product if faulty. And then only within the first 28 days,m after that its whatever warrenty the product comes with. Obviously if you buy online the law is different, but for shop no returns are nessecary by law at all. Get your facts right!
Iphone will have NO returns policy. Faulty exchange within 28 days, then back to apple for repair. Unless you fail the credit vet, in which case you have 14 days from then to return it to store for a refund, if you miss that dealine, you end up with a 145g, pretty looking paper weight!
The o2 t&cs are different for this one single product. Only this one.
You cannot 14 day your iphone if bought in a retail store. 7 day return on a Internet purchase (distance selling law).
Only retun reason is a failed credit check or a faulty return, Apple prodcuts generally have less than 1% faulty return and the fault would have to be seen in store before any return could take place.
just wondering if maybe t-rex works for o2, and rather than him just being arrogant and incorrect, that maybe o2 and carphone have a different policy?
T-rex your bang wrong! I have the T&C's in black and white,so I have facts rather than your opinion or what you believe to be true! Once again people there is NO 14 day return on iphone unless you have purchased online ( and then you only have 7 days ) or if you have failed the check and have proof!
Carphone legend did u used to work in phones4u by anychance? just wondering because you sound very confused.
It's a 14 days return with o2 stores and online read the back of the terms and conditions and you will see for yourself.
Or you could contact the A-team who will be taking all customer service calls for o2 iphone and i'm sure they will explain to you briefly, bit by bit, and very slowly for you in english that's it's a 14 day policy when you purchased the h/set and it's 28 days to return the h/set if faulty and they will swap it atraight away for a new one.
Ups the insurance policy as well, I won't go too much into it but iphone has it's own insurance policy for those who want to take insurance, you can only obtain it by contacting cust serv
and just to re-iterate, i do know that all other o2 connections have the companies standard 14 day policy on them, however the iphone is a multi launch, with a special deal done with both apple o2 and cpw, when they all sat down they all agreed the terms and conditions and this is where it differs from o2's usuall contracts, it is not just o2 controlling it is also apple. Infact i tell you what mr. rex, on friday a 6.02 go and pay 270 quid then try and take it back the next day, i sure know i won't be :)
Slim is right,if you want to mis-sell then do so but you will be the one with angry customers and the headaches! There is NO 14 day on iphones
and i merely mentioned orange because of the porevious comment saying that all networks have to by law offer a 14 day return. I have done the training and i do know what i am talking about, if you want to miss sell feel free, but i know who's gonna have more problems :)
With o2 it's a 14 days return weather it's been ordered online or bought from a store so instead of asking orange who hasn't got exclusive rights to the h/set in the uk as it's only exclusive to o2 in the uk ask o2
14 days policy so slim stop arguing and find out the real facts, you've supposed to have had training lol