cruise, 23 Jul 2010Well I hope that the case will be free if I do purchase an Iphone 4. I guess if there is a maj... moreActually you get a loss in signal if you hold the iPhone 4 in your right or left hand. I am right handed and frequently loose my signal and have had several dropped calls with or without the bumper on my iPhone 4. I am in the UK and an o2 customer so the problems are not soley restricted to US customers on the AT&T network.
It really is a pain and ruins a fantastic, well built and innovative product. It’s a real shame and demonstrates that Apple’s direction has clearly made a shift to asthetic design over user functionality and quality assurance testing.
I still love Apple products but I am sorry to say that I will now be more scheptical about purchasing another Apple product in the future. The bumper solution was a nice (& costly) gesture by Apple but masks the true problem in the design. This could have been a real innovation in mobile phone technology and allay safety concerns over mobile phone signals causing health problems such as tumour.
It would have been better for Apple to have been more candid in their acknowledgement of this, and informed customers how they intended to rectify the problem. A product recall may not be even necessary if they come up with a solution to insulating the antenna that could have been applied to the phone by the user, or at an apple store, or included in their next batch of bumpers. (Please see this webpage which explains why the problem exsists and how Apple could rectify it:
From my experience the bumpers still does not insulate the antenna to a sufficent degree to prevent a loss of signal and indeed drops in calls persist when the phone is "incorrectly" handled. To simply imply that users are not gripping the phone correctly is actually quite insulting & unhelpful as the size of the product warrants users to grip the phone in a variety of ways when they hold the phone when making calls. It would seem that Apple now wants us to redefine how we use our hands to fit how we use their product!!! Not one of Apple's & AT&T's better PR statements I think!
It goes without saying that dropped calls may be due to other factors outside the control of Apple such as network provider issues, however the placing of the antenna and it’s lack of insulation during normal usage does not help.
In saying all the above, I wont be returning my handset for the following reasons:
1) The screen beats all competitors on the market at the moment. Content looks clear, bright and pleasing on the eye. Web pages are no longer a strain on they eye and pictures look vivid and life like and are in greater detail.
2) It's an iPhone and the ease of use is second to none.
3) The camera takes great pics and the flash is very bright. Low light pictures can be produced with ease.
4) Wifi is never a problem.
5) Web pages always open when not on wifi and on the move.
6) The Facetime facility is a + over the 3gs
7) The product has a sturdy and well built feel to it.It is true what others have stated here on this forum once you hold the device you won't want to put it down.
8) The glass front and backs are better constructed & thicker than the 3G & 3GS models which were prone to crack and break quite easily (believe me I say this from painful and costly experience - my 3G front screen broke twice in the space of a month - once in my pocket and another time when I inadvertently dropped it costing me nearly £200.00 to have them replaced as they are not covered under warranty or insurrance)
9) Wifi is b/g/n compatible which enables one to access wifi with a greater distance from a router
10) The device is faster than it predicessors with a faster processor.
11) It has a faster and far superior graphics processor and than it's previous models and in comparision to other smart phones on the market, making it better for gaming & video.
12) The 512mb of internal memory is more than sufficient for IOS4 and leads to faster multitasking.
13) The new design took some time to grow on me (I liked the original design it stood out from other phones on the market) This new look resembles many other phones on the market.
14) The possible long term safety benefits of having an antenna being on the outside of the phone not exposing the brain to the potential harmful radiation that can be ommitted by mobile phone signals
To conclude - Yes according to Apple possibly over 70,000+ handsets have either been returned or users have made complaints about the reception out of the 3 million sold to date & orders for the new phone far exceeds supply. In my opinion 70,000+ in such a short space of time no matter what the Apple and their fanboys on this and other forums tell you indicates a problem. If this is to be correct there must be at the least some problem with their quality control division but is more likely due to design coupled with network problems.
I have read various comments on this forum that many iPhone 4 users have not experienced problems with this handset. I also took the time to listen to the latest press conference by Apple where the CEO commented on the thousands of emails he has received from satified customers. If this is the case then the 70,000+ handsets and complaints received about this antenna problem further illustrates that there may be a problem with Apple's quality control procedures and Department and this should be swiftly rectified before the company receive further embarassment and negative press over the issue.
I do believe that a lack of sufficient quality controls is to be partly to blame for this debacle as my current iPhone 4 handset is my second (my first handset that I obtained on the product release date had a faulty mic and reciprients of calls could not hear me speak. That iPhone 4 was returned within 2 days of purchase & Apple customer services changed it immediately). All said I again HIGHLY recommend this phone as I believe there has been such a high level of media and user bad publicity Apple are now duty bound to rectify this MINOR design flaw which has caused MAJOR problems for end users especially as the problem could be rectified without a full product recall.
Finnally to all the so called Apple "Fan boys & girls" out there who continue to say that there is not a problem with this phone, please stop doing this. In the long run this only serves to fuel more anti Apple bad feelings. Remember Apple themselves acknowledge that there is a problem. You only have to listen to Steve Jobs' press conference and view the tests that Apple conducted to determine whether there was a problem. The evidence appears to be conclusive. What is now needed is the good will to allow Apple the time to swiftly rectify the problem which can not be fixed by software updates but minor additions to the protection of the sensitive areas of our iPhones 4s
Nokia is over rated and boring, like a Volvo.
iPhone 4 is like a sleek new Camaro, nice to look at but falls off the road around the corners.
Samsung if full of annoying little useless gizmo's and overdone menu's. (I had a D900 and when you type a number to dial you get an annoying little pencil animation and an annoying pencil scribbling on paper noise) then again small things amuse people who can't really think for themselves
Anonymous, 24 Jul 2010Why should they recall it when you can go get a full refund? I wonder why hardly any actual... moreMost of owners are not returning iPhone. Few maybe who don't wish to use a bumper.
Anonymous, 24 Jul 2010apple have been really stubborn and refusing to recall the product although each day they rece... moreWhy should they recall it when you can go get a full refund?
I wonder why hardly any actual iPhone 4 users are returning their phones?
Laughable that Apple is trying so hard to find fault with other phones now. They are as childish as Troy
Troy, 24 Jul 2010Guys The Iphone4 is awesome trust me, If you get the change to even touch one you will love i... moreWho said that Nokia market share is down, and apple is up?
It's the OTHER WAY AROUND.
iPhone MARKET SHARE IS GOING DOWN
LESS and LESS %%% using iPhone.
I do have to make a mention of this point, as so many clueless tech and business press reporters keep saying that 'Nokia is losing market share to Apple' or that 'Apple has been taking market share from Nokia'. Now lets examine the past 12 months. Here are the four quarters from Apple's peak market share in Q3 of 2009 and please compare and then go listen to the press.
Apple.....Q3 17%...Q4 16%...Q1 16%...Q2 14%
Nokia.....Q3 38%...Q4 39%...Q1 40%...Q2 41%
The popular myth for all of 2010 has been that somehow Nokia is losing smartphone market share to Apple. The truth is exactly the opposite. Apple is consistenly losing market share to Nokia. That is now four quarters and counting.|"
See this for full detail:
Anonymous, 24 Jul 2010so wanna get the apple 4! but whats this so complicated issue with an antenna??? & is it t... moreapple have been really stubborn and refusing to recall the product although each day they receive around 750 call complaining about it. That's call number is not including ATT hotline call. So the number could be 2x-5x.
In comparison, HTC just got around 2 call/day, and the toyota problem only have around 8 call/day.
If you're gonna sue apple for bad product, you can buy it. Otherwise, you shouldn't buy apple product.
If you're interested in iphone product, be sure to read this link, and find out when would be the great time to buy iphone4:
Sept, 24 Jul 2010To those who OWNED iPhone 4,
With iPhone 4 Bumper, is there any problem else exist?
you can't charge the phone with the stand
you can't use the phone on some music box while using the bumper
it's just showing other that the phone have a problem thus using a band aid.
better look at other product...
so wanna get the apple 4! but whats this so complicated issue with an antenna??? & is it true that the product has been recalled??
To those who OWNED iPhone 4,
With iPhone 4 Bumper, is there any problem else exist?
Appreciate opinions from iPhone 4 OWNER~
Now it feel complete .much better than 3gs.all features make up for antennagate
Anonymous, 24 Jul 2010iPhone 4 will be sold in Saudi by Mobily and STC, and apparently in the second week of August. iphone is certainly delayed by Telkomsel of Indonesia.
because in indonesia there were no law of return of bad product. so, iphone in indonesia will be launched after the antenna gate were solved.
i quote from official Telkomsel CEO Sarwoto:
"We were on schedule to release the iphone4 on the end of september because iphone4 problem is only software, not hardware. We will assure you by that time iphone4 would be perfect. If there were still any problem we won't hesitate to delay the iphone"
So, it said the phone have no problem (lie lie lie), but they're gonna make sure the phone will be release without any problem.
Anonymous, 24 Jul 2010A simple link would have been sufficient, plus some highlights to certain points you thought w... morei'm sorry about that.
some the link in GSMarena were a link to unknown site (bad site). and the one i post is just 10% highlight of the whole article/blog by Tomi Ahonen.
[deleted post]iPhone 4 will be sold in Saudi by Mobily and STC, and apparently in the second week of August.
can android install on iphone 4?
iphone 4 or sony x10 which is better?
please help me
Anonymous, 24 Jul 2010Seeing the number of voting on this iphone4 compared to the generation before it, I really thi... moreA simple link would have been sufficient, plus some highlights to certain points you thought were pertinent.
Seeing the number of voting on this iphone4 compared to the generation before it, I really think that some of apple fans have been gone forever.
Anyway, for those who still iphone4 is the best phone ever, need to see this: http://communities-dominate.blogs.com/brands/2010/07/so-the-reality-check-on-apples-iphone-complaints-numbers.html
You can flame that author if you don't like, but I really think that that's the hard fact...
I quote (part of his blog, be sure to read the full blog at the link above):
""THE COMPLAINTS OF 0.55%
Apple said 0.55 % of iPhone 4 users have called to complain about the antenna problems. Across 3 million sold iPhones, that is 16,500 people who have called Apple to complain. So my first immediate screaming observation is that this is perceived as a connection problem - the network connection was dropped, a call was dropped. Who do you call to complain about it? The first point of complaint will be the mobile operator (AT&T etc)
But yeah, 16,500 people have called Apple to complain. Is that a big number or small? Remember a car maker called Toyota? They had this nasty problem earlier this year, called 'unintended acceleration' which seemed to trouble several Toyota and Lexus models. It was really big in the news, as 52 people were killed in accidents involving those vehicles. How many total complaints have there been about Toyota and Lexus venicles in America in the full duration of that problem, from January to June? According to the US highways safety board, the NHTSA - the total number of complaints about Toyota and Lexus vehicles was 1,500. Thats it. Over six months, its an average of 8 per day.
Now fast forward to July of 2010. Apple says that in 22 days, they have received 16,500 complaints about iPhone Death Grip! Thats 750 per day! This is nearly 100 times more complaints daily, than the most famous consumer product failure in recent memory! Is Apple's problem 'real' or is it 'imagined'? Is it trivially small, or is it enormous? Obviously it is one of the biggest consumer product failures in recent memory. And by a mile, the worst phone launch. These 16,500 complaints were generated in the first 22 days, where it will easily take many days for a consumer to notice the problem - then to observe it is a 'pattern' rather than a one-time random event - and then to go call AT&T first, and then after those moments to turn to Apple and call. The real problem is FAR bigger than this what Apple now kindly reports to us.
How does that compare with the industry. HTC has provided its complaints level of the smartphone Apple mentioned in its press conference, the HTC Desire/Legend/Nexus One. How many complaints? Try 0.016%. Or one complaint per 6,250 phones.
Meanwhile Apple who tries to say everybody has the same problem, also told us that 20% of iPhone 4 buyers had a case or band. These won't be able to experience the problem. How bad is Apple's problem. The 0.55% is not from 100 phones, you have to remove the 20% who have the case. So its from 80 phones. So Apple has one complaint call per 145 iPhone 4 models sold!
Is this a fair comparison? As HTC says, Apple has 35 times more complaints than HTC. And HTC's product has been on the market for 9 months, so there is plenty of time for buyers to examine the product and find out all possible problems - still only one complaint per 6,250 smartphones. If we assume HTC has sold 3 million of those devices (to keep the math the same as the iPhone, probably HTC has sold less than this number) - that would be 480 complaints in total over 9 months, or 2 complaints per day.
In just 3 weeks of use, Apple owners have already found so much of a problem, 1 in 145 will call Apple to complain. And yeah, it is 750 complaints per day!. Apple problem is nearly 400 times worse than that of HTC's smartphones."
Iphone4 is selling millions and millions, everytime you get iphone4 in the stores within hours they are sold out so it just shows when you get a hater on here there getting ignored completely.
Iphone4 is the way to go and jealousy doesn't get you anywhere for those haters out there who can't afford the h/set.
I've said from day one the iphone will sell millions and its only been over a month what an excellent year.
Not even the antenna problem is stopping customers from getting the iphone4.
Guys once you go iphone you don't go back.
People seem to forget iphone has been in the mobile phone industry for 4 years and Nokia about 100 years.
Iphone4 is excellent if Iphone was cheap all the haters would be quing for this wonderful h/set but as it stands it's got a nice price tag on it and it's worth the pennys.
Apple rules fact :-)