There are two issues that I face very frequently. Can anyone help me with this :-
1. While touching the spacebar, the page on the screen vanishes, because the clear button is just under it. It's so frequent that, its rather annoying.
2. Same thing about the button at the right. Then one can't even get back to the page that one was typing...
Lastly I can't take screenshots, inspite of buying the relatively more expensive version.
hate the design.. got space at the bottom when u can put speaker in the front.. feel cheap in my hand.
Official marshmallow update roling out today.
Asus did it.
PMD, 12 Jun 2016The negative reviews surprise me. I have been using my phone for more than a year. Never any p... moresame here.but recently after latest update(forgot which one) image tearing occured on my screen when unlocked or relock my phone(when i put the phone to sleep mode by pressing the top button).maybe the ui or firmware i dont know which one
which is better? zenfone 2 or oppo f1? can you give me some reasons why I should buy it and why it is better than the other phone?
The negative reviews surprise me. I have been using my phone for more than a year. Never any problem, works beautifully and Asus software is exceptionally good.
Dont buy asus. Me and my girlfriend are using asus because of its specs butsad to sat its realy disapointing after 4 months of using it. The screen starts to flicker andtouchscreen has gone wild. Making ghost touches
I did a mistake of buying Zenfone 2 for CAD 400+ including taxes. It used to become extremely hot but I ignored it. Then after 10 months of use the screen started to flicker and started having vertical stripes. I tried to use Asus Advanced Replacement program. The agent sent me information asking me to provide my credit card information to put a hold on my card. I did and they put a USD 400 hold. A day later I received an email that I should resubmit my card information as the agent was not properly trained and provided wrong information.
I contacted customer service to avoid having double hold on my card, the agent told me NOT to resubmit the credit card information and ASUS will fix it on their end. For several days nothing happened with several calls to ASUS. At the end of the week, one agent investigated to resubmit my information. I did and it did work but guess what?
They sent me a replacement phone which has exactly the same issue of screen flickering with vertical stripes out of the box. Really bad quality control by Asus Canada (they shipped the unit from their Markham office). Any way I sent my original phone back to remove hold on my card and contacted Asus again for issues in the replacement unit.
Asus this time asked me to offer cross shipment that is I send the phone by Fedex (paid by Asus) and call customer support to provide the tracking number. Asus would send another phone before receiving the phone I sent. I did call them and provided the tracking information and Asus agent was able to verify it on Fedex website
As of today, Fedex website shows that Asus have already received the unit. However they have not shipped the replacement from their side (breaking their contract). I contacted several times to Asus and each person told me a different story. The last agent told me that they will ship the unit within 48 hours and she has not seen in my case anything about the tracking information. Does this means that previous agents did nothing? And why 48 hours after receiving the unit, it was supposed to be cross shipment.
Very bad customer service and untrained agents at Asus based on this experience
Very BAD quality control as the first replacement unit was faulty out of the box.
The original unit did not worth CAD 400+ at all
Anonymous, 10 Jun 2016got problem with this phone. really love its features but have to say good bye to asus. i'v... morethe battery left 7%, i put to charge in mid night suddely morning see its still remain 7% and i restart the phone, suddely it can't turn on anymore. guys any idea?
got problem with this phone. really love its features but have to say good bye to asus.
i've used it around 9 months and suddenly the night before it totally dies the battery keep showing 50% eventhough i'm playing games + surfing internet.
1. charge for 5-6 hours (nothing happen)
2. charge with laptop for 5 - 6 hours (nothing happen)
3. push on , vol up + vol down more than 30 seconds (nothing happen)
Anonymous, 01 Jun 2016worst phone ever! i've just using this phone for not more than a year. just because it has fal... moreI dropped my phone too and camera and torchlight dont work anymore after that.
Plastic at the sides, just between the unit face and back cover (where locks are located) easily breaks. Camera does not work anymore even when i reset the phone. Dismayed user :(
Battery runs out quickly, if it has 20% of the screen will die .. I have been using this phone 8 months .. I am afraid to use the camera for fear of fast battery runs out ..
when will you provide marshmallow we waited so long i will nver buy asus product anymore they sucks on update
I used the phone for 1 year now, I like it very much. This phone are most suitable for gamers who want the low price with high gaming specification, Yup the camera below level of iphone, samsung and sony. Asus best
Anas, 07 Jun 2016Very bad mobile always hardware and software problem. I advise u to dont buy any thing for asu... moreI agree with you Anas, me too i have Asus phone ze551 ml and really used just for 4 months and it stopped working by it self and i tried all ways to fixed but no way.
I'm really happy by my phone (model 16GB/2GB) bought in USA. Everything works well in my side. No battery issue, no camera issue... I used it for 1 year now.