I did a mistake of buying Zenfone 2 for CAD 400+ including taxes. It used to become extremely hot but I ignored it. Then after 10 months of use the screen started to flicker and started having vertical stripes. I tried to use Asus Advanced Replacement program. The agent sent me information asking me to provide my credit card information to put a hold on my card. I did and they put a USD 400 hold. A day later I received an email that I should resubmit my card information as the agent was not properly trained and provided wrong information.
I contacted customer service to avoid having double hold on my card, the agent told me NOT to resubmit the credit card information and ASUS will fix it on their end. For several days nothing happened with several calls to ASUS. At the end of the week, one agent investigated to resubmit my information. I did and it did work but guess what?
They sent me a replacement phone which has exactly the same issue of screen flickering with vertical stripes out of the box. Really bad quality control by Asus Canada (they shipped the unit from their Markham office). Any way I sent my original phone back to remove hold on my card and contacted Asus again for issues in the replacement unit.
Asus this time asked me to offer cross shipment that is I send the phone by Fedex (paid by Asus) and call customer support to provide the tracking number. Asus would send another phone before receiving the phone I sent. I did call them and provided the tracking information and Asus agent was able to verify it on Fedex website
As of today, Fedex website shows that Asus have already received the unit. However they have not shipped the replacement from their side (breaking their contract). I contacted several times to Asus and each person told me a different story. The last agent told me that they will ship the unit within 48 hours and she has not seen in my case anything about the tracking information. Does this means that previous agents did nothing? And why 48 hours after receiving the unit, it was supposed to be cross shipment.
Very bad customer service and untrained agents at Asus based on this experience
Very BAD quality control as the first replacement unit was faulty out of the box.
The original unit did not worth CAD 400+ at all
Anonymous, 10 Jun 2016got problem with this phone. really love its features but have to say good bye to asus. i'v... morethe battery left 7%, i put to charge in mid night suddely morning see its still remain 7% and i restart the phone, suddely it can't turn on anymore. guys any idea?
got problem with this phone. really love its features but have to say good bye to asus.
i've used it around 9 months and suddenly the night before it totally dies the battery keep showing 50% eventhough i'm playing games + surfing internet.
1. charge for 5-6 hours (nothing happen)
2. charge with laptop for 5 - 6 hours (nothing happen)
3. push on , vol up + vol down more than 30 seconds (nothing happen)
Anonymous, 01 Jun 2016worst phone ever! i've just using this phone for not more than a year. just because it has fal... moreI dropped my phone too and camera and torchlight dont work anymore after that.
Plastic at the sides, just between the unit face and back cover (where locks are located) easily breaks. Camera does not work anymore even when i reset the phone. Dismayed user :(
Battery runs out quickly, if it has 20% of the screen will die .. I have been using this phone 8 months .. I am afraid to use the camera for fear of fast battery runs out ..
when will you provide marshmallow we waited so long i will nver buy asus product anymore they sucks on update
I used the phone for 1 year now, I like it very much. This phone are most suitable for gamers who want the low price with high gaming specification, Yup the camera below level of iphone, samsung and sony. Asus best
Anas, 07 Jun 2016Very bad mobile always hardware and software problem. I advise u to dont buy any thing for asu... moreI agree with you Anas, me too i have Asus phone ze551 ml and really used just for 4 months and it stopped working by it self and i tried all ways to fixed but no way.
I'm really happy by my phone (model 16GB/2GB) bought in USA. Everything works well in my side. No battery issue, no camera issue... I used it for 1 year now.
Asus rules , my zenfone 2 is very goof, fast and reliable and pictures are really good
Very bad mobile always hardware and software problem. I advise u to dont buy any thing for asus brand. International standard should baned this brand. Completely wastage of money.
The Truth, 01 Jun 2016Quoting this page: https://www.asus.com/support/faq/1014835 The following ASUS ZenFone models... more2nd Qtr of the year is from April - June. It's still June 7, so technically it is not yet the end of the 2nd qtr FYI.
Camera is absolutely hopeless. Snapping picture during the daylight was great. But you might as well just keep your phone in your handbag if you are planning to snap any pictures at night. Night mode is totally hopeless.
Don't waste money on Asus Zenfone 2. I bought this phone (4G Ram, 16G Storage) in Hong Kong (August 2015, HKD 1999 =CAD 330). The phone was manufactured in June 2015. I was told there was a one year warranty without mentioned it only applied locally (i.e. in HK only). In May 2016, the phone kept on vibrating and warm and the battery was drained in 10 minutes. I went to Asus Computer International in Toronto and asking for repair under warranty (the phone only last for 9 months). The answer was the phone was purchased in HK and Asus Canada is not going to honour the warranty and I have to pay CAD 253 to replace the motherboard and the repair is only guarantee for 90 days. What a joke? I can buy a NEW one for less and with one year warranty. I also bought in Dec 2015 Zenfone 2 Laser in Toronto and no one mentioned the warranty is only apply in Canada. Buyer beware if you are travelling all the time in and out of the country with this phone. The battery life of Zenfone 2 is bad. For the first 4 months, it can last about 9 hours for every charges. Lately, it only last about 4 hours. I have no faith in ASUS anymore. Their products do not last because I have Asus Laptop and the hard drive did not last for 2 years and I have to replace it.
Zmtez, 07 Jun 2016Hi. I bought my asus also on a popular cell phone store here in Portugal. And I had the same p... moreDidn't have this issue (bought in Quebec) but it's a shame that Asus has a so poor quality control... :(
Helper, 06 Jun 2016Hey, i occur this problem too! I buy from a mobile phone shop which is quite popular in my cou... moreHi. I bought my asus also on a popular cell phone store here in Portugal. And I had the same problem was you. A had a phone working by the 3rd phone.
Ridom, 02 Jun 2016Pleaee please please reply me !!!!!!!!!!!!!!! I need help....!!!! My problem is,,,,,,, ... moreHey, i occur this problem too! I buy from a mobile phone shop which is quite popular in my country (Malaysia) called DirectD. They open a total of 5 sets of phone because they couldn't open the other 4 even they charge it overnight. So the 5th set finally ons and so far so good no problem at all. Try ask to change for a new set til its on.