I owned this phone from summer 2015 to spring 2017. It faced numerous hardware problems, including both SIM card readers failing in August 2016. I hung on as long as I could, but other problems came up (constant overheating, poor camera issues, constant app incompatibilities due to the x86 processor, and an extremely buggy Marshmallow update that broke compatibility with many other apps). Customer service was useless throughout, and the Marshmallow update came extremely late, long after it was promised. When confronted, they did not accept their error, instead editing their original comment on their forums promising the update deadline. Their Marshmallow update was a buggy beta at best, and after that ASUS abandoned the ZenFone 2 for the most part (the phone only got one major Android update).
I happily replaced my ZenFone 2 and will never buy a mobile phone from ASUS again.
Never buy asus phone you will regret within 1 month and the customer service is the worst one. They do not know if your phone is under warranty or not. They tell you to send your phone to service center and later ask for repair money citing your phone is not under warranty. Asus phone is the worst phone you will ever buy.
Don't buy this phone guys.. useless camera.. battery sucks.. heat up while playing games... ghost touches... calling screen issues.. no volte... no firmare version update(some but not big one) cant play heavy games as well.... i bought this phone 1and 1/2 year ago in 21000 Rs now it costs 13000..wtf... i use this phone only for usb tethering... lol
I have purchased it new 2 years ago, with Android 5.0 I have no problems at all, battery life is great, phone is fast and smooth, do not want to get rid of it.
I purchased this phone in 2016. Long story short. Till this day 6/23/2017, this is the most expensive phone I have ever purchased and by far the worst. Most importantly it does not hold a charge. It will cut off automatically, during a conversation. It is constantly upgrading apps which consumes more data space. I personally believe, that ASUS should refund any customer, with a complaint, on this phone. I could only imagine how bad the other phones were.....DO NOT PURCHASE ANY ASUS ZENFONES. They are making tons of money for small technology......ASUS, TAKE CARE OF YOUR CUSTOMERS.....THIS IS FRAUD!
i like this phone, i have him almost 2 years, after a year i replaced my moderbord didnt pay cause of the warrenty. i dont have any problem, great camera for great price. all u cry babys go buy samsung that cost alot more and die after a year. zenfone is the best, thank u asus
Previous many post about zenfone 2 but when post without id there no support volte, jio 4voice working but drain battery.
Asus this device motherboard problem normaly,
Good think 4 gb ram which never hang your system.
Asus own apps good.
My device motherboard problem come after 7 month. And generaly read zentalk comment post 50-70% face my problem which face..
May be asus zenfone 3 or future phone good take decision after review...
I bought the phone in march 2016.... the begging period was very nice and performance was great. The only problem was over heating of phone while charging and when in sunlight. in just a year the camera app started deprecating and then completely stopped working...The motherboard crashed and the cost for a new one was above 14k. This is the worst buy! A phone of 18k can't even function for 1 year. HIGHLY NOT RECOMMENDED.
Plz don't update..... 184.108.40.2067..........because full HD video.....perfectly not working......the screen is freezing.......please...don't...update....
Anonymous, 15 Jun 2017nope for me...i use it from this phone nearly 3 years now..still good and no probA good phone should work for every customer not only for a few!
Anonymous, 14 Jun 2017Asus, you don't deserve to be a good phone. You need to return all of our money, your phones i... morenope for me...i use it from this phone nearly 3 years now..still good and no prob
Pie, 02 Jun 2017Smart(PH) LTE sim is not recognized on sim1 slot, while it's ok on sim2. Other sims are worki... moreonly one sim support 4g. i had written 4g not LTE. facing same issue with this phone + battery draning issue
Asus, you don't deserve to be a good phone. You need to return all of our money, your phones is a blasphemy
Idiot software design more than hardware design.
It needs update well studied using issues of professional users.
One of the main issues : I can't make miss call by whatsapp because the screen became fully black after first ring!!
Its software not fully compatable with whatsapp video calling too!
I have long list of issues .
To many idiot apps built in the device.
It is shame on Asus history . Do some thing urgently with your software kids developers!!
Best wishes to Asus, I like it
the phone is very bad and also ,,,, i bought the phone on 24/6/2017 and since 24/2/2017 i'm suffering with the phone and i sent it for repairing 3 times and now way still with the same problems and the phone still in guaranty ,,,, i text asus by the email ,,,, adn they said visit the place that you bought the phone from ,,,, it was fnac paris ,,,, and tilll now no solve the problem ...... don't waste your money with asus ,,,, it was very bad choice to get this phone and even the customer service don't solve any problems
Charlico, 24 May 2017Asus ZF2 ZE551ML I've been using it about almost 2 years, probably 1 year and 9 months Her... moreit has 4 GB ram, but it was laggy when i play zigzag. ZIGZAG!!! i use this phone 1,5 years
alvin, 08 Jun 2017i have the same problem, and now after a year, my phone is not working, if you compute the co... moreThis phone is really making me mad. the battery problem I can forgive it, but the ghost touch??? like hell! I was once calling someone and the damn ghost touch turn the call off! The nerve!! I called the guy again, but this damn ghost touch won't let me and I really want to smack this stupid phone on the wall! it's even useless than my 5 years old Xperia U which turning 6 next month. And you are right, the cost is more expensive than samsung since you need to repair it and guess what? Once you repair it, the ghost touch is still there. What a joke! I'm stuck with this phone for a while until Samsung or one plus come out.