BEWARE OF THIS EMAIL I RECEIVED FROM ASUS SUPPORT. Bought from ebay and a month afer i bought i had signal issues. Also applications update uncontrollably and lots of other issues. Nevertheless my warranty not supported after a 5 weeks of purchase.
''Dear valued customer
Regarding the below described case, since this product has local warranty for the country of purchase, this product can only be forwarded to Asus as in warranty VIA your seller or directly from the country of purchase (China).
If you wish, it can be forwarded directly from Cyprus VIA the Asus Greek support department, however it will be treated as an out of warranty repair at cost.
In order to be informed about the RMA procedure and possible repair costs please contact the Asus Greek support department on the number or email below.''
naman, 23 Nov 2015i am not able to see with my mobile screen ..but the phone is working properly.. Hi Naman,
Factory reset your device.
If issue still persist, take your device to the service center.
baba, 22 Nov 2015I've big problem of sim 1 and wifi signal...its really annoying to lost network signal again a... moreI have big issue with the phone and the seller does not take responsibility of it, so I am stuck with the faulty phone. Also the asus support stated that if I send the phone directly to them there will not be a warranty.
i am not able to see with my mobile screen ..but the phone is working properly..
Anonymous, 22 Nov 2015i bought asus z2 2/16gb, and after 4 months, it become corrupted, only usb logo display. and i... moreHi Anonymous,
I think you will need to factory reset your device. it issue persist you will need to go to the service center.
baba, 22 Nov 2015I've big problem of sim 1 and wifi signal...its really annoying to lost network signal again a... moreHi Baba,
Please check below steps
 Recommend customer to use only micro SIM and not cut SIM.
 Check whether SIM setting is activated or not (settingàDual SIM card setting à inserted SIM is selected or not)
 Check for latest FOTA update,
 help to check unit in safe mode: https://www.asus.com/support/FAQ/1005163/
 if working fine in safe mode perform factory reset,
 Cross test SIM in another unit.
I bought my Zenfone 2 ZE551ML just after my LG G3 died for no reason.
Comparing to the LG G3 (known to be the 2014 best smartphone), I'm very happy with the Asus phone.
It heats a lot less (almost no heat at all on my Zenfone 2), the 4gb of ram are awesome,it runs very well on games...
I haven't seen any lag so far, and Asus apps are updated very often.
I'm very happy with this smartphone, and I prefer the zenfone 2 than my LG g3.
I bet it goes like this-- you more or less lose your 3g/LTE (or it just CRAWLS). I have the exact same issue. grrrrrr
I've big problem of sim 1 and wifi signal...its really annoying to lost network signal again and again...wifi do connect but doesn't work...im really frustrated with this phone...i can manage in camera and battery but this signal and wifi sucks...plz give me ur kind suggestions if anyone have..plz plz plz...
macgyver1982, 17 Nov 2015Need Help "SIM card is not installed"
I'm using Asus Zenfone 2 551ml 16gig variant: Problem... moreHey...i m facing same problem for sim 1...if u get any solution plz mention here
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i bought asus z2 2/16gb, and after 4 months, it become corrupted, only usb logo display. and i bring it to the asus service center on oct24, uptil now, it wasn't fix.
Nothing but problems since day one. First it wouldn't download anything or let me talk long enough on google to ask a question before it stopped. Had to get it reset. Then it started freezing up, over heating, sucking the battery and jumping from screen to screen. So disappointed in Asus. They really need to recall the zenphone 2 and give money back or give a better phone. Its still under warranty but since it is over 4 weeks now, I cant go to att and trade it up. Att sucks too for not backing the products they sell
problem with this phones is that screen always company logo is coming and in few second
and also charging capacity is low and heating also
AnonD-467881, 21 Nov 2015i have bought zenfone 2 a week ago...now my screen has gone out and become black..i cannot see... moreI suffered the same problem with my HP laptop. its know as Dull Screen. Mostly occurs due to excess static charge or improper connector contact. try some remedies given on the internet to drain the excess static. it solves the problem on most cases, say 95%. if not better try at ASUS service care center. all the best.
I can see people posting about video and audio sync problems in video playback. May I know what video you exactly played, I mean whether were you playing 1080p video or 720p video in either .mkv or .mp4 format? bcoz, 1080p .mkv videos lag in all devices including Samsung S6. Further Lithium Polymer battery as in zenfone 2, its ability to retain charge deteriorates when device becomes too hot or too cold, which happens on playing heavy games. so repeated heavy gaming while charging your device and frequent charging, makes your battery much less efficient and looses charge easily resulting in huge battery drain. further lithium polymer batteries require the first 8 hours of continuous charging even if the device shows that the battery is full. you can find this in all manuals of devices having lithium polymer battery. If you have not considered certain precautions like making sure that the device does not get heated for the first two months, which i did, the memory cycle of the battery improves and you get better battery life. Now with about more than 6 months of using the Zenfone 2, i get an screen on time of about 3.5hrs and a standby time of more than 2.5 days. with a typical day's usage with about 1.5 hours of screen on time, my battery comes for more than 36 hours.
Overall, my zenfone 2 still feels good and new after 6 months of usage and the camera performance has significantly improved with constant updates from ASUS.
the device feels good and stable till now, no problem as of now. Still a beast with 4GB of RAM and 2.44 GHz processor, No hanging issues. Worth buying it for 20K INR.
i have bought zenfone 2 a week ago...now my screen has gone out and become black..i cannot see anything...but when i tap on screen i still get the touch response..but cannot see anything since screen is still blank..sometimes screen comes but it goes out after sometimes..interesting thing is that i can see my black screen by using external light or sun rays..my lcd light is not working properly..it doesnt come most of the time..but sometimes comes and goes out..plz help me..what can i do?