No worries about replacement or repair. All our phones are still under warranty. The point is, so hassle and disappointing. Let us be positive and hope ASUS is working and looking for a permanent fix on this issue.
Same white line issue here!
Bought the phone here at SM City Bacolod Asus Concept Store
3days of ownership no, phone fall, scratches and etc and the free case intact.
I really should demand a replacement..
#1, 28 Apr 2017Heyyy, Here in Cebu, Philippines, so i bought the pre-order last 04/25/2017 worth 23,500++, w/... moregood for you. mine is already 3x replaced. bought at asus sm city cebu store, pre-ordered.
Calli, 03 May 2017hey guys my phone for the third time having bottom white line issue. I hate asus so damn much ... moreDemand your store to replace your unit. The white lines is national issue. Mine already 2x replaced. My third unit seem will suffer again same issue this coming days.
This is the first time ASUS failed, sad to say. I am a big fan of ASUS in term of PC hardware, as well as ROG user too. This is the first time I bought non-apple phone. Mine is still ok after the new replacement. Also a "victim" of white lines :)
They should recall all Zenfone 3 zoom product and provide us the latest model :)
hey guys my phone for the third time having bottom white line issue. I hate asus so damn much now. i back up my data very troublesome, i lost most of data last time and this is third time..!! like a damn joke..!! Hong kong service center says no replacement only fixing but i had same problem 3 times and right after fixing within 4 days. asus made a big crap with this phone. i will never ever buy this brand again. ill fix the phone one more time and sell it to half price. asus just playing game with you. biggest crap phone ever...!! asus cheating your money in such way. no replacement, no customer service, no solution..!!
Mine was already replaced 2x. Replaced last april 25 and may 3, white lines same issue.
Anonymous, 03 May 2017Yup i went to asus servicing center here in cebu and they had a memo (asus main office) alread... moreSo you can get unli replace of the phone??
Asus stores only or it can be any store that sell this phone?
Im also from the ph
IvanQBD, 03 May 2017dude, have you tried the service center? please pm meYup i went to asus servicing center here in cebu and they had a memo (asus main office) already pertaining this issue of having a white line in the screen....actually, they resquested to have your phone replaced with a new one. 👍👍👍 and the good news is the replacement is unlimited meaning if the second phone is still have the problem just bring it to the store....
Appears that due to quality issue still doesn't exist any date to be available on Europe or USA, too bad Asus after 6 months
Anonymous, 23 Apr 2017A lot of zenfone 3 zooms here in the Philippines have this white line problem at the bottom of... moreSame with me...im from cebu city. I bought my asus zoom for about 16 day ago and the screen was fine. Until yesterday i noticed that a white line at the bottom of the screen appeared permanently. I tried to contact the store and the service center but they have the worse service center. Asus is selling factory defective phones.
I also had the white line issue, most of the group members of Zenfone 3 Zoom users in FB Group has this. Please fixed this!
got white line as well at the top of the screen, is it caused by the recent update of the OS? for those who are wondering what is this white line, it's like a white dead pixel on your screen
Anonymous, 02 May 2017Are you from the philippines? I got up this mornjng and found my phone with white line at the ... moreyes, from cebu to be exact. me too, at first I thought it would just go away after updating its OS. daaaamn it. will have to go to the nearest service center. uugh
Anonymous, 02 May 2017Are you from the philippines? I got up this mornjng and found my phone with white line at the ... moreI just experienced the white line now.. I'm from the philippines. I'm planning to have it exchanged in the service center since it's still within the warranty.
IvanQBD, 02 May 2017I'm having this white line right now after 2 weeks of using. I tried and reset the factory set... moreAre you from the philippines? I got up this mornjng and found my phone with white line at the bottom of fhe screen. Ive been using it for a week when it shown up. I think its all crap hardware malfunctioning. So sad its a great phone though asus didnt polish it
Anonymous, 02 May 2017Can you please tell us what is the reason why asus zenfone 3 zoom have the white line at yhe b... moreI'm having this white line right now after 2 weeks of using. I tried and reset the factory settings still this line is showing. How do we fix this? Or does it have to be replaced?