I bought the ZF 3 Zoom one month ago. Version ASUS_Z01HD. In less than 30 days I got the white line at the bottom of the screen. On internet people say ASUS normally try to fix the phone instead replace it, and after couple days the white line is back.
This is disappoint, I don't want to spend my time and money sending my phone to them and get the same issue few days latter.
Had the white line and screen issue before this as well.. it happened after two months i bought this hp.. however, im very fortunate coz i brought it to the service centre and it's fixed within a week.. everything is back to normal.. hopefully it will stay this way for a longer time..
Cannot be happier phone working better than I expected.Have used Nokia,Samsung,Sony and now Asus ... all phones had their pros and cons ... but in the end the least PROBLEMATIC was the Asus ... which as I said is working better than ANY OTHER PHONE I HAVE HAD .Will update if anything detrimental occurs ...otherwise it's smooth sailing .
Velmurugan m, 08 Oct 2017Worst phone in this price range. Within 20 days display not wokred. Submitted to service centr... moreHi guys I brought two zenfone 3 zoom around 3 months ago. Both phones are dead now.
Better buy a Chinese phone. After one moth both phones got he same line. Used for few weeks and suddenly screen started crashing with black lines . I tried to reset also. But it didn't work. After few weeks whole phone got into black screen. And now when I tried unlock on display gets a flash. Both phones same. Asus knows the old batch phones are performed on that way. So they should not sell this kind of phones. I recommend don't buy this. Better a Chinese phone. 750 USD wasted. And they don't refund and no replace. I brought from Asus international. I would like to say if you don't wanna waste your money don't buy this. I'm from Maldives. Now I have to spend 100 USD to resend and repair this phone s. Look the worst I will get. I have to forward us adress and waiting for month to get back. Who is going to take care of the loses. Im confused. And wasted.
Worst phone in this price range. Within 20 days display not wokred. Submitted to service centre and yet to receive device 10 days already over. Their service also worst ever in market. There is imo refund too. Without using phone my 27k is in their profit. What kind of cheating is this??? Can anyone please say how to get solution I.e refund or replacement..
Yes..white line issue on mine too. Bought it in Singapore. Called up Asus service centre and they said I will have to pay for service fees if found its software issue - even its within warranty period. They said they will repair but no replacement.Terrible customer services. I didn't send the phone on for repair as I'm not sure whether they can either fix or charge me. They seem indifference and don't know what's the issue. Now after four months since the white line, the screen starts showing dark verticle shades. It's coming on and off for unknown reason. So disappointed with Asus. First time I used Asus and I will never buy Asus phone again.
Hanamji, 03 Oct 2017Very sad, I am using this phone in India, bought from U.S 45 days back. I'm seeing 2 pink line... moreSorry to know about your screen issue. Are you experiencing any problem with the Network? Where did you order from and what price did you pay for this mobile?
Bought in the US with no major issues so far. I've been using this for months and it's a great phone, great battery, two days use with heavy usage. 9-10 hours SOT. Can't imagine phone dying on me. I hope they have a zoom 4 with band 12 in the US and 2sim+SD card option.
Very sad, I am using this phone in India, bought from U.S 45 days back. I'm seeing 2 pink lines in display, tried many things but did not fix. I'm a Sony fan, but I bought this phone after seeing the specs and reviews, very disappointed.
after 3 days purchase, the white lines appear. luckly the shop willing to change with the new one. but they said they have to check the new phones for 3 days if the other set is having tge problem also. btw does the white line problem occur on all the 1st batch phones?
i just bought mine last week,as of today no white line issue as of the moment,correct me if im wrong but i think there was a recall on all first batch of zenfone 3 zoom, because of the white line issue and the issue was corrected.
As of today. What is the news about this WHITE LINE issue? Is it fix? Planning to buy this but this WHITE LINE issue I see or heard is pulling me back. Any tips before buying this so I wont face this issue. Because other user of this phone says that they dont experience this after the update. But not sure if it is true or not.
The DARK side of this, you can bring it to service center and replace/repair (white line issue ) while under warranty. What happen next is, after the warranty period, I doubt while lines will re appear and you have to shoulder all the expenses for repair or replacement. Sad but it would be true. I love you ASUS.
azreal, 29 May 2017I have this phone, I'm experience the white line and they replace two times but the phone alw... moreHi! How's your phone? Does it still have whitelines? Upon receiving the replacement phone, Do you always update your OS?
I have been using my zenfone zoom for about two weeks. Many great features on this phone from the fabulous Amoled screen, great camera, fast processor to the excellent battery life. At half the price of a high end phone, it is a great value when you consider smartphones become obselete in a year. As a moderate user i easily get 4-5 days of battery. Updated to 7.1.1 Nougat on second day of use with no issues. Overall i highly recommend this phone to anyone looking for a great phone without breaking the bank.
Pattjieqs, 25 Sep 2017can anyone tell me hows this phones perfomance in terms or charging speed duration, camera, di... moreHi Patt,
This phone is fantastic. I do not see any bad on this aside from their MAJOR ISSUE " THE WHILE LINES"
can anyone tell me hows this phones perfomance in terms or charging speed duration, camera, display, any laggs when opening much apps in background and etc. thankyou
I use this phone for about 1 month. Awesome smartphone with extra big battery capacity, clear image camera and video recording, clear sound, super clear display, big internal memory capacity, etc. Overall Great Phone, verry satisfied of it. In Indonesia just avoid batch 04/2017 for whiteline issue. Choose batch 05/2017 and newer. Greeting!