AnonD-327166, 03 Nov 2014Respected tommaz
I am frm India using airtel connection and using Zenfone 5 for last 5 days.... moreI assume that your firmware of the phone is 1.14 or 1.15 JellyBean.
You can see it by tapping Settings, then at the very end About, and again at the very end Software Information - There is Build number.
It says ASUS_TOOJ_WW_user_ then there is version number and release date
Now if it is lower than 184.108.40.206, please go to this link and download the zipped file:
This is FULL 220.127.116.11, last JellyBean firmware (like operating system, like Windows), that includes all the previous JellyBean patches.
Once you have downloaded it, extract the file, and there's another zip file inside, that has name like the build number... ASUS_TOOJ_WW_user...
Now open Settings on your phone, and tap on Storage. In the top right corner there is USB logo. Tap on it. Make sure to have MTP ticked, and not Camera.
Now plug in USB cable into the phone, then your computer and wait for the device to show inside Computer (or My Computer if you're using Windows XP). If you are using a Mac, Google for and download "Android file transfer". It is a free app.
Once phone shows, double click on it, and you should see a drive inside, named "Internal Storage". Double click on it again and it will open it up, and there will be some files and folders.
Now copy the file you unzipped before (the one with ASUS_TOOJ_WW_user_18.104.22.168.... in the name) into this window on the phone (make sure to drop it here, not into any of the subfolders) and wait for copying to complete.
Once it's done, wait for 10 seconds, then unplug the USB cable.
Shortly after you should see a notification (a triangle and an exclamation mark in it) on the top, in notification line. Pull top of the screen down and tap on System Update is available, make sure that it's 22.214.171.124 (it will display that when you tap on it) and choose to Install it.
The phone will reboot, there will be the Android robot shown, then it will reboot again.
Once you're done with that, go to Settings, and locate Backup & reset. In it enable Back up my data, and tap on Backup account, then enter your Gmail email address and password.
Wait maybe 10 minutes (to be safe), while you should see for a while the data arrows next to your wifi or H+ connection blinking. It when it stops for a while, then it should be done.
Now check a few posts down how to do a full reset, or you could as well do a full reset from the Settings menu - inside the Backup & Reset the last option is Factory data reset: but note - this one only wipes your data and apps. While the one in Recovery boot menu overwrites whole partition, and is of course better.
Since you loaded full firmware, any of them should do.
Now boot it up again, and set up the phone again with your GMail account, and set to Automatically restore from backup (that is in the same menu in Settings again).
Now test your phone if it is working properly.
Last, but not least: The steps above are only for WW version, not for any CN/TW/CHT versions. For those, you can download the firmware from the Asus support site.
The firmware update to this version will only work in steps described above if you have not performed any OTA update since you got the phone. If you have, please let us know what version you currently have, so we can help further.
Mikkan has provided some excellent steps on how to upgrade to KitKat by partition wipe and make it stable. All files he's referring to (except the beta files, which I don't want to post since they have not been properly tested - as such 2.20 firmware updates are not on my site) are available in the same folder that I posted above. Simply remove the file name at the end and you'll see them all.
Unless marked FOTA or UPDATE, they are all full firmware files, as you can see from file sizes.
All versions from 1.14 to 2.19 are posted.
Hope it works for you. If not, you have 2 more days to contact Flipkart and have it returned.
Play Store hard to open and download. First uninstall update of play store in setting apps then open again.
Me planning to buy asus zenfone 5. . After seeing soo much positive and negative reviews ,I'm totally confused. Can anybody help me.. whether I want to buy it or not.. 8 need frank answer
Guys, I have been using zenfone 5 for 3 weeks, the experience is too bad. The battery sucks. I charge 100% and the battery foes down within 10 to 15 hrs, even without using it for call/games. Pathetic. I am repenting paying 13K for this. Please stay away from this phone if want value from your money.
AnonD-279813, 03 Nov 2014I don't think you should have to do this but if you wish to try, do a full factory restore fro... moreI already did the factory reset but nothing happened.. Same problem... it goes shutdown by its own.. it takes 5 min.after I open then it shutoff... huhuhuh icant use it properly... even some ones call meat the middle of the call it shut down
Is there any way to improve the battery life, else do we have any better custom Rom to take care of this issue. Please let me know if any one knows. Thanks in advance.
What is the diferense betwin hard reset and factory reset(wich i can do from the phone settings)??
I bought phone before 4 month, phone suddenly getting restart and displaying error "UI has stopped" error. And battery getting dry out soon. Instead of these two all are god especially camera.
What's the deferense betwin hard reset and factory reset (which i can do from phone settings)???
I am frm India using airtel connection and using Zenfone 5 for last 5 days. From day one i am facing call DROP after 10 minutes. i am new to smart phone just installed whats app, facebook and yahoomail application. I wonder why call is dropping before 10 minutes. though the airtel signal in my area is very strong. If i put same sim back to my previous phone there is no call drop. Means the fault is in asus zenfone 5, which is dropping call before 10 minutes. Is there any solution for call dropping or i should go for my refund from flipkart.com. As it is just five days to go so far.
anony, 03 Nov 2014Why does my zenfone5 can't update to kitkat? Please help me i already tried to update it manua... moreNote: Please make sure update software version V126.96.36.199 first before update to software version V188.8.131.52 (Kitkat)
AnonD-314847, 02 Nov 2014Please Can u guys guide on aircel 3g. Signal reception is full. But, Maximum speed is only... moreI am using aircel for data and getting 3g speed with H+ sighn without issue. but sometimes i feel my data consumption ends earlier than what i used.
AnonD-326993, 03 Nov 2014Anybody else have faced this issue?from Version V184.108.40.206 only OTG will support
AnonD-279813, 03 Nov 2014Software option is in Settings - where you can factory reset it. Hardware option is this: ... moreIn my phone power button and volume down combination not worked instead power button and volume up button worked. Why it is different in my phone?