This is BB's worst phone ever. I downgraded from using the 9810 as I was not very confident of the 10 OS functioning and decided to wait for the OS to stabilize. In the interim, I bought the 9720 as it has both touch & a physical keyboard and ran the 7.1 OS; same as the 9800 series.
Issues faced with this model:
1. When on a call, if I need to look up a number or other info on the phone, the screen remains dark and refuses to light up whatever one does. I had the phone replaced, but the problem still persists.
2. When on a call and I add another participant, I am not able to hear anything and need to disconnect the call and try gain. Incidentally, the called parties report being kept on hold. This happen very frequently.
3. When browsing and I open 2 or more pages, the browser hangs or shuts down automatically
4. The phone also tends to hand periodically with no apparent reason
I never faced these problems with the 9800 series and I am sure not going for the Z series or devices running the 10 OS.
Please please never even think of buying or using this phone. Painful pathetic piece of Shiit.
Frustrated with random operations with touch screen. Keeps dialing out or doing some nonsense. No way to disable touch. Crashes very often, during calls. Simply doesn't reboot. You can try removing the battery and all the gimmicks. Can't imagine someone can have a OS in 2013 which is similar to what you experience with 1998 windows 3.1. This company should simply shutdown so that this cheating stops. I am a corporate user and have been using blackberry for past 10 years and shocked with this model. what crap. hope this review helps. Don't ever think of buying ot owning this buggy os and phone.
Excellent battery life
Spacious keyboard, easy typing
Firm build quality, nice rubber feeling all round
Very loud speaker compared to other Blackberries
Very little charging time needed
Camera seems to freeze when pressing back button, although it doesn't happen all the time
Color of pictures taken at night or indoors could be better
If you are someone that likes chatting and social media then the 9720 is for you. However if you prefer to have access to all kinds of apps and games then go for an Android phone.
Personally I don't have any issues with my 9720. I love it, coming from Android back to Blackberry:)
I think this phone is great.. BB just don't want let the old phone tpye die in market.. I think has a good phone
I have the bb9720 since November 2013 and since January 2014 I have had problems!!! First my phone kept on rebooting all the time and now 4 months later I found a solution... I put a piece of paper inside because I was told the battery is too small for the phone.. my phone did not reboot anymore but now it wont charge!! what now??
Anonymous, 12 May 2014the fone is gret but too mch rebootin nd freezinhave you had any solution to this issue cause am experiencing it alot
ever started using this phone from last year September, it reboots itself on every message and call i get, am even thinking of changing this to another manufacture like Samsung or Iphone. this phone is useless.. unless if you have anything to assist me with.. email@example.com
Jessica, 09 May 2014I would really love this blackberry I will hopefully get it next year for my upgrade I cant wa... moreI also can't wait til end of Desember looks like n nice phone hope its worth it to upgrade%)
Blackberry products were very good but not now compasre to the others like samsung, nokia and many more. manufacturer must seek feed back from users especially new generations and modify accordingly, other wise blackberry will disappear from the user's market soon.
I love my bb9720, the only problem i have is with java, cant dowload games, my videos are bad,other then that i am satisfied by my phone :)
Had this device for 4 months now , it freezes and reboots a lot which is quite frustrating if you going to have it as your one phone its better if you have back up of another phone, other than that it is a nice device....
blackberry 9720 good device if you dont want to spend alot of money on data ,but not good for facebook app suck bad lacks in downloading and why is there no goed app on your app world ,all in all if you want a phone for your kis this is the phone to get them.
I realy like this blackberry 9720 its great but my only problem is that its not a java phone cuz I can't download games that I want to play