I was excited about my keyone and loved it until last Thursday. I did not drop or damage the phone. Out of nowhere, the screen came off and the display is completely black. The phone is unuseable. I bought it in June. I have had the run around from hell. I understand now that this is a huge manufacturer's defect wherein the adhesive for the screens was deficient. Yes, it is under warranty but I cannot get a straight answer from blackberry as to when I will receive a replacement. I receive a lot of double talk but nothing clear. I received an admission today that the warehouse/repair centre in my area (Mississauga, Ontario, Canada) are out of units but no one will tell me length of unavailability. I understand from other tech repair places that carriers are not even sending the units for repairs but they are sending them out for replacements. Therefore, it is unlikely they will be able to meet the 7 to 10 day return time they talk about. Now, I am hearing that the replacements are really just refurbished models and not new units. I completely regret getting this phone. I hope this review helps others with their decision about buying one.
Shafkat, 27 Nov 2017Dear BB-Fan,
Thank you for your reply.
In that case, can you use all the apps like BBM, E-ma... moreHello
Yes,you can use that,without BIS ,because the internet is free and it's an android device,and you can access to all your app that you want.
AnonD-697960, 26 Nov 2017Hello
You can use the Blackberry android device without any BIS,and you can use internet wit... moreDear BB-Fan,
Thank you for your reply.
In that case, can you use all the apps like BBM, E-mail, etc. without BIS?
Shafkat, 26 Nov 2017Can the BlackBerry KEYone (or any other BlackBerry handsets with Android OS) be used without t... moreHello
You can use the Blackberry android device without any BIS,and you can use internet with any carrier without that service
Can the BlackBerry KEYone (or any other BlackBerry handsets with Android OS) be used without the BIS (BlackBerry Internet Service) or can it be used with a carrier who does not provide BIS?
the Indonesian version of BB Keyone has Dual SIM card, 4GB of RAM, and All Black color scheme (the panel & the bezel are all black, not silver).
AnonD-716026, 21 Nov 2017But, some units of the BlackBerry Keyone has screens popping off. Some do, some don't. Any way... moreNo way to tell. You can always do an Advance Exchange if you live in the US and get a phone thats guaranteed not to have the screen issue
AnonD-716026, 21 Nov 2017But, some units of the BlackBerry Keyone has screens popping off. Some do, some don't. Any way... moreHello
I read your comment,and i can tell you that i bought the BB Keyone with 2 year warranty,but my phone works great,without any problem.But the people that have screen problems,did not tell the reasons why this thing happen,because it's very strange that the screen pop out in that way.If this people dropped the phone 2 or more times,is their fault.However,the warranty for this cases or problem exist.Don't worry about this phone ,the build quality is very good.
AnonD-697960, 21 Nov 2017Hello I have the BB Keyone silver from 5 month now,and it works great.No problem with this device.But, some units of the BlackBerry Keyone has screens popping off. Some do, some don't. Any way to tell a difference? You didn't answer my question.
AnonD-716026, 20 Nov 2017Any way to tell the difference which screen pops off and which doesn't?Hello
I have the BB Keyone silver from 5 month now,and it works great.No problem with this device.
Any way to tell the difference which screen pops off and which doesn't?
OSasmatteroffact, 16 Nov 2017This rubbish phone is ridiculously being sold by $800 pre order price in my country and what y... moreHello
I don't know about the price in your country,but i bought this phone at the price of 600 euro,5 month ago.It's not a joke,it's a real tool.It's better with the snapdragon 625,because the battery will last much more (around 2 days) than the snapdragon series 80x.Blackberry is not a bankrupt company,they re-structure the company as software company,and now they open a new chapter of their mobile devices.
This rubbish phone is ridiculously being sold by $800 pre order price in my country and what you will get is only a midranger Snapdragon 625 worth for $250 phone. That's totally a joking selling, that price range you can even get a Snapdragon 821/835 with dual camera and a higher spec. What's this bankrupt manufacture thought on putting price for their phone? A brand? Oh please, this is 2017 and Chinese phone invaded the earth and you still think on impersonating Apple as premium brand? That's so funny I would flip of rolling on the floor.
YES!!!! Size and ounces means a lot for something you're using all day long. And I hope they will make a smaller version size and weight of the keyone model with dual sim.
Anonymous, 06 Nov 2017please,please, Make this phone less bulky and not so heavy, with 2 sim capability and the weig... moreWhat is with people who think anything over a half pound is "too heavy"? I find it beyond funny. We are talking ounces here kids, not pounds.
Did anyone experienced lag when opening contacts? And sometimes the name is not appearing when someone called you?
Need your advice to resolve this... thanks...
hey , why only the dual sim version only in india ???
other country cant have dual sim ??
Good phone, magnificent hardware, great battery and processing power. I was expecting a suitable Blackberry for a long time. Blackberry fans will appreciate it, not sure about rest of the world, the touchscreen is very good and the fingerprint sensor amazing, compared to Iphone.
There are some annoying things that are related to the Android, this is my guess:
- If you delete something from blackberry hub, the sms, whatsapp message etc. will not be deleted for good, but only from the Hub. (exception: emails are deleted from server). Tried all the settings, could not make this to work.
- sometimes when I unlock the phone I do find applications on the screen, that should normally be closed, for example music play app, contacts app etc. Do not know why, but this is also something annoying.
Hope that somebody will read this and these things will be fixed.
CONCLUSION: a good product in a world full of Iphone and Samsung, a suitable alternative. No regrets for buying the terminal.