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BLU investigating recent update that permanently locks devices

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Himanshu 29 November 2017

BLU Android

Miami-based smartphone manufacturer BLU has acknowledged a serious issue introduced by a recent update, saying they are currently investigating and trying to fix it. The acknowledgment came just hours ago on Facebook.

Owners of BLU Life One X2 smartphones are reporting that a recent OTA update has rendered their units useless - it asks for a password to unlock/login, but users say the password they enter is being rejected.

Some even say the update asks for an alphanumeric password, while the way they unlock their device is through a pattern or fingerprint.

As of now, the only available workaround is to do a factory reset, which understandably is not acceptable to most of those affected, as it would result in loss of personal data. BLU hasn't provided an exact time frame by which they will fix the problem.

Facebook | Reddit | iFixit| Via

Related articles
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  • BLU Life One X (2016) getting Marshmallow update BLU Life One X (2016) getting Marshmallow update
  • BLU Life One X2 Mini with 5-inch display and 4GB RAM launched BLU Life One X2 Mini with 5-inch display and 4GB RAM launched
  • BLU Life One X2 launches with 1080p screen, 16 MP camera for $149.99 BLU Life One X2 launches with 1080p screen, 16 MP camera for $149.99

Reader comments

D
  • AnonD-539128
  • F4a
  • 02 Dec 2017

I did factory reset because of password issue

  • Reply
?
  • Anonymous
  • 016
  • 02 Dec 2017

thank god I don't own blu shares

  • Reply
?
  • Anonymous
  • s16
  • 01 Dec 2017

I factory reset my phone 3 times and cannot get past the keep me up to date with BLU emails page on the start up.

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Total reader comments: 20

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