I seem to have lost signal with AT&T. I had this problem once before and had to send it back to the manufacturer in Miami. Is there some way to get the signal back? I've rebooted a few times and changed a few settings, but then changed them back. Open to suggestions, definitely.
HR, 12 Oct 2016The BLU Pure XL is absolute crap. Got my phone Christmas morning 2015, 10 months later I have ... moreNot mine. Has been a pleasure since day one.
Reboot your phone more often. It does help the phone run more efficiently.
The BLU Pure XL is absolute crap. Got my phone Christmas morning 2015, 10 months later I have issue after issue. My phone will freeze and throw itself into a loop of turning on and off repeatedly until the battery finally dies, it has also started shutting down if I even as much as touch the phone. This phone was very well taken care of. Always have had a protective case on it, never dropped it or gotten it wet. For the price of this phone it is horrible. This phone will not last you 6 months. Stay away from BLU products.
It has a 6 months life time,same my previous phone -blue studio 5.5.Just dies after maximum one year.Such a shame because I really like this phone R I P.
no matter how much anyone likes this phone it has issues brand new took great care of it and after 27 days it shuts down as fast as i can start it. so its pretty much junk.
I have had this phone for 2 mo's, I have never had any problems with it. Sorry to hear all the problems you guy's are having. I do turn it off every single night. I also have to refresh the signal due to the fact I stream music a least 12 hours a day. Cricket.
Jeff canuck, 04 Sep 2016For people having shutting down problems follow instructions below tried on mine and seems to... moreWill this stop it from shutting off on its own? I tried this and my phone won't even get to the logo screen? Anyway I can speak with someone from blu quickly?
fariez, 23 Aug 2016Hi, I have a Blu pure xl and for no reason it shuts off. What can be the problem? Even when my... moreMine does the same thing I've factory reset and it didn't fix the problem. I've tried contacting blu and there was no assistance what so ever, I'm upset this happened this is a great phone
For people having shutting down problems follow instructions below tried on mine and seems to work got info from Blu and make sure to back up the phone will update if it changes but 2 days and no shut down
Power off device
With the device powered off press and hold down the power button and volume up button
Release only the power button at the blue logo screen
Use the volume down button to highlight wipe data/factory reset and select with the power button
Scroll down using the volume down button and select yes by pressing the power button
Highlight the reboot system now using the volume up/down button and select it by pressing down the power button
fariez, 23 Aug 2016Hi, I have a Blu pure xl and for no reason it shuts off. What can be the problem? Even when my... moreI think it's a problem with the phone, at first it only turns off once in a while then it will only be on for like half an hour and shut off, then it will turn off once you see the BLU Logo when you try to turn it back on ,I have had to send it to Blu 3 times and all those times they sent me a replacement and it would happen again. At this point they offered me the Energy Xl as a replacement so I took it. Blu hardly ever upgrades their shit so it may be a while till we get a good replacement.
Hi, I have a Blu pure xl and for no reason it shuts off. What can be the problem? Even when my battery is 100%. But if I leave it on charge it doesn't always shut down. but if I start using my phone normally it just shuts down. Help please I really like this phone :-(
Hi, can someone please help me. My phone keeps shutting down. Battery is 100% but it will still shutdown. Help please.
Hey I just bought a BLU Pure xl on Amazon about a month ago, now the phone won't even start up,is there any solution????
The phone is awesome. I did have some battery problems though. However, I sent it to BLU and got a new one. It's running perfect and fast even with heavy use. I can tell the old one I had was defective in some way but not the new one. The phone is super amazing for the price!
Just so you all know. I have a Blu Pure XL with a 128GB MicroSD XC. It's a Patriot Class 10.
And it works perfectly.
make sure when you first get your phone that you drain the battery all the way down, then charge, don't charge first. That way you will get it lasting a lot longer. This phone has a ton of setting as well, one of the big ones for saving battery life is in the Power Management setting, make sure this is turned on. I would encourage people to play around with there setting, this way you can adapt it to your needs, like for me I have all the advanced features turned on ,example, non touch controls so all you have to do is wave your hand over your phone to turn on or off, auto answer when you bring your phone to your ear, auto off when you close the flap over your phone and so on. Also this phone is designed for high end SD cards and not older ones, so trying to make an old SD card that has very slow speed will only cause problems, like choppy videos or hang ups, maybe lock ups? I also have Pokemon Go with no problems, battery life or otherwise.
xfoneguy, 25 Apr 2016look at specs - battery is "non-removable"Battery is removable but by a tech