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BLU to roll out new update to fix 'permanently locked devices' issue caused by previous one

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Himanshu 05 December 2017

BLU Android Firmware Updates

BLU recently pushed out an update to its Life One X2 smartphones that effectively resulted in units getting bricked. Specifically, the update process asked for a password to unlock/login, but users said the password they entered was being rejected.

Now, the Miami-based company has confirmed that they have fixed the issue.

Urgent: Life One X2 Lock Software Fix! 1/1

If your Life One X2 was updated & experienced an issue with a password lock, send us an email at escalations@bluproducts.com.

— BLU Products (@BLU_Products) December 4, 2017

Urgent: Life One X2 Lock Software Fix! 2/2

We will provide you with the software update that resolves the issue and grants you access to your device.

Note: This fix is only for users which haven’t yet done a Factory Reset or exceeded the amount of pin attempts.

— BLU Products (@BLU_Products) December 4, 2017

A new software update will be rolled out containing the fix. Sadly, there are no details on exactly what caused the problem, but what really matters at this moment is to give back users access to their devices, and that's what the company claims the latest update does.

Have you got this new update? Did it resolve the issue? Let us know in comments below.

Source

Related articles
  • BLU investigating recent update that permanently locks devices BLU investigating recent update that permanently locks devices
  • BLU Life One X (2016) getting Marshmallow update BLU Life One X (2016) getting Marshmallow update
  • BLU Life One X2 Mini with 5-inch display and 4GB RAM launched BLU Life One X2 Mini with 5-inch display and 4GB RAM launched
  • BLU Life 8 XL now available for $100 in US BLU Life 8 XL now available for $100 in US

Reader comments

?
  • Anonymous
  • Sex
  • 05 Dec 2017

if they survive after this fiasco, I will buy one phone just to have it as a souvenir :)

  • Reply
?
  • Anonymous
  • Sex
  • 05 Dec 2017

hahhahaaaa.... what a joke company! BLU is doomed!

  • Reply
K
  • Kangal
  • uCX
  • 05 Dec 2017

" Whosoever holds this nokia, if he be worthy, shall possess the power of Thor ".

  • Reply
  • Read all comments
  • Post your comment
Total reader comments: 6

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