Same problem here after update last night. Just got off the phone with Customer Service for the 2nd time today. Both times I was 17th caller waiting in line for Support. I think this update was corrupted and they're inundated with calls. I've rebooted twice and it finds my WiFi network but can't connect. Customer Service "helpfully" told me they have escalated my service call and will assure me the problem will be resolved within 30 days. Ha...I'm not putting up with that. No more BLU phones for me.
Dragon, 25 Aug 2016Had that problem. I did a system reset phone makes phone calls now but can not get on google p... morethe same here and no one to contact in regards of what to do. the exact same thing happened to me.
what's up with this phone? Did a Wifi update, Now the phone does not get Google Play, Can any help me with this?
Molly , 24 Aug 2016Did wireless update & now phone doesn't work. Any suggestions?! This is the only communica... moreI did the update and mine is doing the same thing. saying there is no service so now i cant use it!!! anyone have an answer yet on how to fix this???
Molly , 24 Aug 2016Did wireless update & now phone doesn't work. Any suggestions?! This is the only communica... moreHad that problem. I did a system reset phone makes phone calls now but can not get on google play. I wil continue to work on this problem. but be extra cautious my sim card contacts are no where to be seen right now
Anonymous, 24 Aug 2016Have u found out anything. Mine did the same Did wireless update & now phone doesn't work. Any suggestions?! This is the only communication I have!!!!
Bonney B , 05 Aug 2016Had my phone for 15mnths had no prob until now , my screen is dark and the brightness level ... moreSame thing happened to me it's the seen brightness turn down too far after a update I fix mine by doing a factory reset and never turn down the brightness again past quarter or it goes dark again
omolad, 06 Aug 2016Pls can someone help me on how to connect my phone BLU Studio 6.0HD to 3G network because each... morepls what can i do, to connect my studio 6. 0hdto3G network,blcos any time l remove it from 2G/3G the network will go off, then if i return it to2G/3G it will come back again.I'm using Etisala NG.
Pls can someone help me on how to connect my phone BLU Studio 6.0HD to 3G network because each time I try to change it from (2G \ 3G auto) to 3G, the network will disappear but when I change it to 2G/3G auto it will have network and it will now show E sign instead of H+ .... it will not browse am using MTN network to browse
Mary, 01 Aug 2016I am 60 years old and have had my Studio 6 LTE phone for 1 year 1 month & 2 days when the ... moreHad my phone for 15mnths had no prob until now , my screen is dark and the brightness level doesn't work, rebooted it , nothing . reset through company reset button still nothing guess its the bulb in the phone guess it's time to go back to el cheapo least everything works on those very pissed
I am 60 years old and have had my Studio 6 LTE phone for 1 year 1 month & 2 days when the camera stopped working. It was not mishandled, dropped, had liquid on it or any other problem. The camera was lagging the previous day and now would stop when being opened, before the view was seen, giving an error message. I tried the deleting cashe, data etc. with no success & so took it to Geek Squad. They went through the same steps and even reset the phone to factory settings several times to no avail. I called Blu and they would only offer a $30 rebate on another phone despite it only being out of warrrenty just over a month. We liked the phone, my husband even purchased one a couple of months ago, but with such customer service I will not buy another. I did not pay $283 for a phone for year!!!
Igor, 30 Jul 2016I have the same phone.I am trying to reset it .Doesn't work.Can anyone help?
Is there a site ... moreHold the volume button & the power button at the same time, but this will cause you to lose
all contact info. that you put in your phone. Also, your phone MAY show lots of "Chinese Characters" that can be quite confusing. THERE IS A VIDEO ON YOUTUBE FOR RESETTING THE BLU STUDIO 6.0 HD PHONE. Good Luck!
Whenever I try to make calls on my Blu 6.0HD it keeps saying I reach my call limit. But I don't see anything about call limit in the settings
I have the same phone.I am trying to reset it .Doesn't work.Can anyone help?
Is there a site where i can get some help to make it work.
My Blu 6.0 HD screen lights not turning off before and after I changed the phone touch because the phone felt and the touch had problem,but since I changed it the lights remain on till the battery go dead.
Sweetness , 14 Jul 2016I updated my phone and I can't make or receive calls, the option to select the sim is turned o... moreI have the same issue. I updated the phone and now I can't make or receive calls. It says to turn on SIM but it doesn't when I click on it.