The Pixel 2 has been a nightmare before I even got it. To start, Google used OnTrac to ship my package. For those that don't know them, they are notorious for throwing packages and will only deliver to your front door, even if you tell them not to. My package arrived in my area but was not delivered until several days later, after I threatened to drive 1.5 hours to pick it up. It seemed they "lost" the package then told me that it was actually at a holding facility in my city, which doesn't actually exist. And to top it off, there was a huge sign telling OnTrac to deliver it to the garage, not front door. My cameras caught them throwing the package on the walkway to my house, about 6ft from my actual door.
I got the phone and it was great when I needed to contact Google support. The speaker would intermittently stop working during VoIP calls and there would be a buzzing noise. The support person went through some basic troubleshooting and said that because it wasn't consistent there was nothing they could do. So I just want on with my broken speaker.
Then, about a week ago, I went to answer a call and the person on the other line couldn't hear me. After a few tries, I realized it was my phone. The microphone stopped working while on calls. Great. Somehow it only worked if I put the phone on speaker every time. Also, my speaker is now broken so it doesn't amplify the sound anymore. I get heavy buzzing and I have to put it close to my ear.
So I contacted Google support and they went through the same troubleshooting steps as last time. I had to send a bug report and it came back that I needed a replacement phone. By the way, Google does NOT do repairs like they did on the original Pixel when it had widespread speaker issues. I would have preferred this option as their refurbished phones are no good (Google it). Anyway, I get back to them with the necessary info then I hear nothing back. So I contact Google again just to ask them about when they are going to send me a replacement. I get transferred to 3 people over the course of the chat and none of them believe me that Google will replace my device. The third person was still trying to confirm that I was even having an issue and wanted me to do a factory reset, to which I refused. Then I had to literally copy/paste the emails I received from the other support person confirming that I was sent a bug report email, the bug report itself, then a copy of the email where they tell me that I need a replacement phone. After waiting for 2.5 hours, they give me the two worst options for replacement: Standard or Advanced. For standard replacement, you first send them your phone and better make sure it's backed up because you need to wipe it and send it back. You get your refurbished phone in 5-10 days so you're SOL if you don't have a spare. In the advanced replacement, you "buy" the phone and get a lovely $650 hold on your credit card. It's really the only option if you want to be sure that you've backed up everything. And by the way, the refurbished junk you'll get is not equal to the full retail price of a brand new Pixel 2.
I know my comment isn't about the phone as much as the customer service but it's extremely important to know what you're getting into when purchasing a Pixel 2. Google no longer stands by their products by doing repairs and the support people I've dealt with were all incompetent. Although the phone itself isn't bad when it works, this encounter has turned me away from ever purchasing another Google phone in the future.
I purchase Google Pixel 2 from Flipkart in January 2018. Within a span of 8 months the phone has got problems 2 times. Twice I had to send my phone for repair to the service centre. It takes 10+ days every time.
For the first time, there was some issue with phone charging. It took me more than 2 hours of communication over phone with Google support team before they took my phone for repair. They took more than 10 days to repair and send back my phone.
This time, the issue is coming with vibration in phone. The phone is not vibrating. I have already spent more than an hour with Google support team on phone. Then, they took my phone for repair on 11 Sept 2018. It has been more than 10 days now and they have not sent my phone back.
The technician who came to take the phone told me that since the issue is coming again, we will repair this on priority and you will get your phone within a week at max. But I am yet to receive my phone.
1. Technician who took my phone, told me that I can contact him for knowing status of my phone. I am repeatedly calling him and he is not picking up his phone. He sees my messages on WhatsApp but do not respond.
2. Tried emailing Google support team @ Â“email@example.comÂ”, no response from their end as well.
3. Posted on Google Facebook page, sent them a direct message, no response from there as well.
4. Sent a tweet/message on Twitter. There also they are responding inconsistently.
5. Asked Google support team multiple times for an email id on which I can complain/escalate this matter, they are saying they donÂ’t have such email id.
What kind of company do not provide a email id/forum for escalations/complains. How are customers suppose to escalate the issue in writing. They say they just have voice support for Pixel devices in India.
I have tried reaching Google on multiple forums but with no help whatsoever. I have paid Rs. 45,000 for this phone and in span of 8 months it got issues twice. Out of eight months it has spent approximately a month at service centre.
I am really frustrated by the pathetic support I am getting.
Anonymous, 15 Sep 2018My experience with pixel 2 haven't been good til now. after pie update wifi drops continuously... morePity to you, I'm using pixel 2 right now and don't have any trouble like others,
Very smooth and lovely camera, I love pixel 2 design since easy to hold and beautiful.
Im using pixel 2 128gb white color
OS update as of 5 September 2018 (Android Pie)
Can use one number for esim and another different number for nano sim card slots?????
Pls clarify anyone
keyursheth, 13 Sep 2018Guys I am looking for a new mobile and I was interested in Pixel 2 for stock android and camer... moreMy experience with pixel 2 haven't been good til now. after pie update wifi drops continuously. not that great with user experience as well frozen multiple times by now. I suggest to wait for pixel 3 or go for something else.
Guys I am looking for a new mobile and I was interested in Pixel 2 for stock android and camera along with all the updates with good music quality. It is available for around 560$ and then I checked out OnePlus 6 which is available for 475$. What do you suggest I should buy. Or something similar in performance, camera and music and in same price range.
Gino76, 11 Sep 2018My question isn't much about the NFC feature. What i was asking is does it have the NFC toggle... moreIf it doesn't have it by default you can add it. It's not a pixel thing it's an android thing.
Gino76, 11 Sep 2018My question isn't much about the NFC feature. What i was asking is does it have the NFC toggle... moreDon't have shortcut on dropdown menu, but I disable it since not use it include cloud printing in the setting.
Anonymous, 10 Sep 2018I am pretty sure it must have NFC as I have seen people using Google Pay app as counters/check... moreMy question isn't much about the NFC feature. What i was asking is does it have the NFC toggle on the drop down quick shortcuts?
Gino76, 07 Sep 2018Someone says it doesn't whilst you are saying it has. So, what is the real deal here?I am pretty sure it must have NFC as I have seen people using Google Pay app as counters/checkouts , which must mean NFC is available.
Synjack, 01 Sep 2018Yes they have.Someone says it doesn't whilst you are saying it has. So, what is the real deal here?
Hi sorry bother here, someone notice internet speed in the device?
I using pixel 2 xl and lg v30+ my mobile network (band 40) can reach about 1-2 mbps only test using fast.com
But when I switch simcard on xperia x compact it can reach around 8-14 mbps testing using same google chrome and fast.com
weird if my flagship phone internet slow but not old xperia x compact phone????
Do NOT buy the Pixel. Although specs are good, but please take consideration of the bad Google Support:
I have a Nexus 6P, it is shutting down at 97% battery level. Please look at the above link to find all the people reported this bug since 2017 (I reported mine in March 2018 - they replied saying it's EOL - although EOL date is September 2018). This happened twice (2017 March security update and 2018 January security update - the device came out in 2016). Google will NOT respond to your issue although they caused it (since it happens on multiple Samsung and Huawei phones).
I had Nexus devices multiple times (Nexus 5 - LG, Nexus 7 tablet and Nexus 6P), I thought they Google partner devices would get a bit better services, but turns out I was wrong.
Please do NOT get the Pixel. I am sick of Google's bad service, lack of responses and lack of responsibility (you create a bug, then please fix it), I will be switching to an iPhone (this is for disclaimer purpose to let everyone know my stand point). Buy one at your own risk.
I bought phone day ago. Today was first day of use as my daily driver. I'm so surprised. I started day at 7 am and now after midnight I have 50% of battery. 3.5 hours on screen, 0.5 hour of phone call. WiFi calling works, 4G calling works. Auto WiFi switch on/off works. LED notifications works Android 9.0 with August security patch I'm happy at the moment
I went to bestbuy and saw the pixel 2 demo unit and the screen had alot of burn in and it was yellowish... I prefer lcd screens.... For devices that cost this much this is inexcusable