Anonymous, 05 Jul 2015Yes u have heard it right. Its battery response is too bad . I am using this phone from last 1... moreChange the charger and got full charging just 2 hrs very nice phone and great quality cemera
This phone is awesome and has an amzing processor . Used for 5hrs on 4G and not even a single problem of battery or performance .
this is KRANTHI...my HTC DESIRE 816 DUAL SIM mobile was purchased on 06/09/2014....
my mobile was very good in terms of its looks and peformance....but had few issues that rarely annoyed me...i.e
(1) my earphone used get damaged easily even after taking lot of care while using them....
(2) my device used overheat if i used internet on a 3g network.....even if it is for half an hour..
last week i was browsing for about 3 hour continously....my handset got overheated....but this time it reached quiet
dangerous temperatures ....this heat was dissipated by cracking the touch panel....thereafter my touch screen was
not senstive anymore...and i was unable to access my device.
When i explained this to customer service centre at ameerpet in hyderabad...they saw it superficialy and said it is
external damage .....and it is very rare that you can get your screen cracked due to overheat which are exeption and
hence you cant claim waranty for its repair...which may cost me around RS 5600 even when my mobile is under
warranty period till 06/09/2015.
when i contacted the htc toll free number and informed this to the person there he said the only help
he can do ts to arrage a discount he said the waranty is invalid if the mobile undergoes physical damage....but i
explained her that my mobile was damaged to internal overheating in first palce ....that has nothing to do wheather
it was physical or software damage....
she disconnected my call....
i called the toll free no once explained...for 3 times again and again and one of executive came forword and asked
me give my htc mobile to engineer and...and asked me to let her speak to engineer....as usually the engineer saw the
phone again superficially told blindly that its a physical damage....when i protested how can say this with out prper
inspection of mobile...he startedv boosting that he is very experienced ...he is a htc 816 engineer....and said a htc
mobile cant get heated beyond 18degree celsius....
the service engineer were of poor quality expertise and technical knowledge that their way inspecting and
concluding was same as that of a layman.....even a ordinary person who knows basic 7th and 8 th class physics can
easily diffrentiat between a crack that was directed inside out and that which is dirct outside in...
at last after a few more calls to the tollfree number my complaint was tranfered to some other person and was told
that you will be contacted soon..after two day a person from htc called me ..he reiterated the same words...after
explainbing him the whole thing again he asked me post snapshots of my mobile which iam enclosing in this
thus i was left with no other option to go to consumer court soon ...and planing to start bloging over the
overheating and exploding of htc desire 816 dual...and the company denying waranty showing physical damage as
a criteria for invalidating a waranty...even when the explosion happened due to excess overheating inside the
how can htc deny responsibility if the device explodes due to overheating within waranty period ? Showing
physical damage as a criteria for invalidation of waranty....when the phone exploded due to overheating (which is
an internal inherent property of htc mobiles)......is that a trap to escape responsibility??????
i dont know how htc gona justify its stand but i have faith in our legal system hope they will resolve the issue if
HTC refuses to do so.....
M KRANTHI KUMAR
contact no : 9502729249
email id : email@example.com
rose, 10 Jul 2015Best look, very good sound, nice performance True, but it is single sim phone.
abhie., 09 Jul 2015i also use htc desire 816 its to bad n also hanging problem,..i wanna to suggest you dont wast... morelearn to handle branded devices brother, m using it since last 1 year, and had completed with asphalt 8 airborne,and many more...
i also use htc desire 816 its to bad n also hanging problem,..i wanna to suggest you dont waste your money on thiz bloody mobile....
viji, 09 Jul 2015hi guy's please anyone tell me about htc desire 820s please i wanna purchase it..super phne
hi guy's please anyone tell me about htc desire 820s please i wanna purchase it..
Ali, 15 Jun 2015Excuse me is it upgradeable to Lolipop version?!?!?!?Yes it is upgradable. I have lollipop on my fon now
AJAY, 07 Jul 2015Awesome phone, there is only one drawback, If you update your device to Lollipop from Kitkat y... moreYeah....You are right.... I've updated my phone to lollipop from kit Kat very recently..... I've found around1.8 GB free space.... Everything will be perfect if the internal storage is16 GB!!!!!! Hope HTC will find the problem behind the storage issue and solve it in the next update..... HTC you are absolutely brilliant....
Anonymous, 07 Jul 2015Do not buy htc !!!! Crap phones . Touch screen problems very frustrating Have you got a clone?
Prateek, 07 Jul 2015Can anyone tell how to direct automatic download file in sd card because i have lot of problem... moreUse UC Browser for downloading. It downloads direct to your sd card. You have to set it when installing it.