sowmya, 23 May 2015Hi Friends. I have taken HTC Desire 816 mobile in nov 2014. this was the biggest wrong choice ... moreSame here sowmya. Very very poor service. I am from chennai.
My HTC 816 mobile started to drain in few(less than 30) minutes and it took long time(more than 5hrs) to recharge.
I gave my HTC 816 mobile for service on 16 April 2015 at Gemini Parson Complex, Anna salai, Chennai.
I waited for 1hr 35 minutes to reach the service fellow.
Then he started asking for original purchase bills which I did not had at that time. Later He gave me the service report with ID Q2S15041600062.
He said mobile needs to be tested and fixed, and it will be delivered by next day(17th April) 10AM.
He asked me to call the telephone number +914442381027(printed in the service report sheet) to get the status and visit the service center to collect my mobile.
From that day I have called more than 30 times. Its ringing nobody is picking the call and it goes to busy state many times.
I went to service center on 17th April 11AM. They made me to wait for 40minutes and said mobile is not yet ready.
I asked for other telephone number which they will pick and answer me but they rejected to give.
They said they will call me if the mobile is ready. Still now I did not receive any calls from them.
It takes 1 hour to reach the service center amidst of that traffic prone zone.
Now I have to go again to that hell and beg for my mobile.
I have never seen a worst service like this.
In these 2 days I saw more than 20 people shouting at the service fellows for their problems.
Again On Saturday (18th April) I went to service center, as usual they asked me to wait in the queue, after 30 minutes I reached the service representative.
He said your mobile is not ready yet. He said problem is not with battery, its with the power button.
He said It will take another 10 days to fix this issue since he don t have spare parts( power button ) in stock.
He asked me to come back after 10 days to check the status.
I asked why he did not inform this over phone (I would not have travelled that long) --- He did not answer
I asked why are you not picking the calls --- He did not answer
I said 10 days is too long, already I spent 3 days without mobile. --- He said you need to wait if you want to get it fixed or you can take the mobile back.
I asked for a spare mobile - He rejected
I asked to replace my mobile - He rejected
I said I want to meet the customer service manager who is responsible for this - He rejected.
I asked for the written status of my mobile - he refused to give.
I asked what should I do finally - He said leave your mobile and come back after 10 days to check the status.
Finally I took my mobile to bangalore service center. There also I faced the same problem.I received my mobile after 2 weeks with lots of pain & travel
People who are planning to buy HTC mobile, please try to search for HTC service center in google(You can't find it), just visit it and stay there for 5 minutes , you will not get that though to buy HTC mobiles.
Hi Friends. I have taken HTC Desire 816 mobile in nov 2014. this was the biggest wrong choice i have ever done. I was using a single sim (though it has got duel sim option), last month the sim got ejected automatically, i tried inserting it back but it was not fitting properly, so there was not network, and i use to get no sim inserted message. further i started using 2nd sim slot, it was fine. after 20 days, the same problem started with 2nd sim slot. I wanted to take the mobile to service center as the mobile was in warranty period, i searched for Service center address and number the land line number updated was not working. finally visited the service center in south end circle. for my surprise i could meet more than 6 customers having the same problem of sim not getting inserted. the service center people are so rude to customers, after waiting for more than 30 minutes, they attended me and told they need more than 8 working days to solve the issue (they refuse to give stand by mobile, as they have no stock). when asked for contact number they told there is a problem with landline and gave one mobile number. now today is my due date to receive my mobile, the given mob number is diverted and not getting connected. finally tried calling customer care (took the number from website), friends guess what, even that number not in use. tried for live chat, the moment we say service center number problem they logout from live chat. This is what HTC brand Quality. I have been cheated. so please do not chose HTC branded product in your life time.
Anonymous, 14 May 2015Received lollipop yesterday..sooo happy with itPlz any one tell how to update lollipop
Anonymous, 15 May 2015your from which location.....?How to update lollipop version over all htc 816g is the best phon i have ever seen its look like very slim stylish and good camara
It's worrest mobile..it's fell down from small distance...it was broken like small pieces..never happened like its with other phones
Please do not buy 816G.primary camera is not working after one or two months.
my816g blinkfeed is not showing clock and weather widget, is there any setting, only news get updated, but no appearence of clock or weather. plzzzzz help
my 816g phones blinkfeed is not showing clock and weather widget,is there any setting for that. whenever i refresh only news get refresh. clock and weather is not visually appeared.
i bought this phone five months back..i came across the following pblms
1) camera quality is very poor...i think its not 13 mp..its lower than that..y u people are fooling us?
2) while in a call..the person on otherside is not able to hear me..even if i shout
3) even if there s good coverage..net l not get connected
4) camera gets failed many times..
5) last and not the least..yesterday touchpad is not working..and i gave it to the service centre.i dnt knw wen l i get it back. :(
Hi there I bought this phon and its microphone is not workin.
It is creating a lot of disturbance in the videos.
Tell me some solution.
If there any?
Anonymous, 20 May 2015Go in camera settings as i saw at specifications there is written 13 mp primary camera but i have 8 mp in htc desire 816g. i dont know why are you teling lie.
Anonymous, 16 May 2015hi frnd,if you getting incoming call that time dual speakers are working or Not..No only one speaker is working.. should i go to service center
sajith, 15 May 2015My phone is heating when the data connection is ON.Any suggestions???How to update lollipop in 816g
this phone is wana goood too much but battery back up is not too good thanx to htc